Phone rings but cannot hear caller on other end

I've only had my phone for a few days and something has gone terribly wrong! The phone seemed to be working fine until I downloaded the BlackBerry Handheld Software v4.5.0.152 (Multilanguage) update late last night. This morning I noticed while reviewing the ring tones already on the phone that I could not make them play, but I thought maybe I was doing something wrong because I was able to hear them when I first started using the phone.
Immediately after the software update I had to change the radio settings so that I could access the internet again (radio settings I think). Is there a setting on the phone I need to update, or something else I can do to resolve this?
Thanks very much in advance!
Solved!
Go to Solution.

So, to be clear, it occurs, you pop the battery, things work fine for a while, then it occurs again, and you must again pop the battery?
Is that release of the device OS that you installed certified by your carrier? Or is it a leaked version? You can check your carrier's release here:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
You might also try reloading the device OS -- something may have gone a bit wrong during the install last night.
KB11320 How to perform a clean reload of the BlackBerry Device Software using the Application Loader tool
Otherwise, if it persists, you should contact your carrier (if it was a sanctioned OS release) and let them know.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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