Phone's touchscreen issues...

Hi guys,
Any techies here. I have dead spots on my touchscreen. Mostly noticeable when i'm texting or writing passwords etc.
The bottom row of keys, "ZXCVBNM" can not be pressed. Instead it presses the buttons either side of them. In landscape mode depending on which way the phone is tipped the I can't use "W or O"
Which part of the screen is likely responsible for this problem with touch. Is it, the glas digitizer on top or will it be the LCD screen underneath.
I've taken the screen off the top and there is no dirt of smears underneath it, I have re seated all the cables but still have the same problem.
Any ideas guys?
Thanks

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

Similar Messages

  • Hi, Suddenly my iphone 3g phone's touchscreen's middle portion has stopped working.

    Hi, Suddenly my iphone 3g phone's touchscreen's middle portion has stopped working. while dialling through keypad or for adding new contact my 789 & Q to P in keypad is not responding my touch (not working). Please help me out in sorting out this problem.

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

  • Taken Aback- touchscreen issue

    I have enjoyed and supported this company's products and services for some time. So, today when I inquired with tech support about my touchscreen issue (non working band of the screen ..the 456 area on the dialpad)...I was taken aback at the very least that I should send my phone in for repair and then PAY for a loaner. hmmm..I just paid 700 for a phone that is now handicapped two months later by what seems to be a common issue, accourding to the forums, and I should fork over some more $$$? Principle alone may make me dust off my Blackberry.

    carsten.s wrote:
    these kind of comments are just besides the point. there is a degree of company loyalty that is ok, but this is a clear shortcoming of Apple's understanding of the mobile market. I am a huge Apple fan (have had Macs for more than 20 years, I had a Newton, and now the iPhone), but I have also had about 30 mobile phones over the last 15 or so years. And I have to say that I have never had a phone before that broke, that needed repair. Or that broke just by falling down (that is what happened to my iphone, one fall out of 1.5 feet and the screen is cracked). What Apple has to understand is that the mobile phone market is not the computer market. Phones have to work and have to survive some everyday punishments, otherwise they are just nice looking but otherwise useless devices. Just take a look at Palms and Blackberrys, the thing about them is that they work, just like Nokias and in the past Ericsson's.
    Your post sounds more like marketing text than real person text.

  • IPhone 5 Touchscreen Issues??

    Ever since I took my phone off of airplane mode after getting of a plane, the touch screen has been acting up.
    When I press the lock button to unlock my phone the touchscreen seems to be locked so i have to lock and unlock again in order to put in my password. Also, sometimes when im trying to type the touchscreen is clicking other letters which i then have to lock my phone again and unlock for it to go back to normal. Anyone having the same problem and a solution??

    Hello.  This may be an anomaly with your phone as it seemed to be with mine.  My touchscreen wouldn't respond if the ambient temperature got down to the mid-50s F.  The promised ambient temperature range for operation is 32 to 95 F so I brought mine to an Apple store.  They didn't know how to test the issue so they replaced the device.  The replacement did not behave the same way and I even put it in a plastic bag in refrigeration for a few minutes (38 F or so) and it still functioned normally.  This lead me to believe the issue was just an anomaly with the first phone.  I would recommend calling Apple Customer Care beforehand, as they may be able to save you the hassle of dealing with the tech 'geniuses' at a store.

  • Very Strange Touchscreen Issue

    I recieved and activated my new 8GB iPhone about two days ago and it worked great up until just a few hours ago. I am experiencing the known issue of the bottom 1/2 inch or so of the touchscreen not responding to my touch, which in turn is affecting a lot of main elements of the phone such as SMS, e-mail, iPod, etc. Among that issue, I also encountered a very strange occurrence whilst I was testing the 'dead zone' on my iPhone: Certain sections of the dead zone work if I hover my finger about 2 -3 centimeters from the screen. It is a very strange thing but true, lol. I can even capture video footage of this if it's necessary.
    Since I bought my iPhone from an AT&T store, should I return it to them for a new one on the spot or should I do it through Apple? I hope it doesn't come down to the latter since I do not live anywhere near an Apple Store (New Orleans, LA) and I just switched from T-Mobile to AT&T so I'd really hate to purchase a cheap temporary phone while my iPhone is being replaced/fixed.
    Edit: Have a Merry Christmas, everyone!
    Message was edited by: Fiyerstorm

    I just talked to Apple Support and they are going to repair it for me, it's just I need to wait til Friday since I am broke from Christmas! Once I get paid, then I can dish out the 30 dollars to get a rental iPhone to hold me over. The restore temporarily fixed the touchscreen issue since it happened again hours later.
    Also, nobody I know who would have a spare AT&T phone doesn't come to mind so I can't just borrow a phone and start the repair process now, but the wait isn't too bad. At least they do not limit the iPhone rental to just physical Apple Store customers!
    Thanks for the help, folks. :V

  • LG Ally Touchscreen issues

    Has anyone had trouble with their touchscreen?  On my daughter's phone, the touchscreen just stopped working so she can't unlock her phone.  Anyone have any similar issues or any suggestions?

    This is a system error in the phone. Once you perform a factory reset it should resolve the problem. The steps are listed below:
    1. Hold Home Button and press power (continue to hold until you see the triangle with an asterisk like in step 2)
    2. Screen will show a Android with a triangle with asterisk
    3. Let Go of Home Button and Power
    4. Press Search Button (Far Right Button)
    5. A blue menu will show at top of page, scroll to Format Device
    6. Select Yes to verify
    7. Allow format to complete (Information at bottom of page will go through a few steps)
    8. Once Format is complete Blue Menu will show at top again, select Reboot
    9. Sometimes phone hangs after reboot and will take a while but if no response after 5 - 10 minutes, pull the battery and reinsert. (Device usually starts fine after this)

  • Z10 Touchscreen Issues - Possible Solution?

    A few months back my Z10 touchscreen became unresponsive. I could not find a solution, so I purchased a new Z10. Recenty I dropped the new Z10 in water...so, still in posession of the old unresponsive Z10, I decided to give it another try. I put my sim card in, and the new battery that came with the new phone. VOILA! Works like a charm. Try replacing your battery. i wish I had known this months ago, could have saved myself spending $200 on a new phone upgrade.

    I'm happy for your positive outcome but I would argue that the battery was not the culprit. Sure, it appears that it was but exchanging batteries to correct a touchscreen issue is not something we would have suggested; I'm sure this is just coincidence.
    Whatever the situation, you now have a Z10 in perfect working order. Thank you for sharing your experience with us.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Za touchscreen issues

    I recently bought a Z1 and i found an annoying touchscreen issue that might be a software bug.
    If i put my Phone on a flat surface the touchscreen does not respond wel. It detects taps that are not there. Unlocking Phone with strong pattern lock is almost impossible.

    Test your phone 
    https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • MacBook Air intermittently has issues connecting to websites when wireless shows connected to the internet. The pages show that I am offline, but I can ping Google DNS. Windows PC, iPhone and Android phone have no issue displaying the same web pages.

    MacBook Air intermittently has issues connecting to websites when wireless shows connected to the internet. The pages show that I am offline, but I can ping Google DNS. Windows PC, iPhone and Android phone have no issue displaying the same web pages.How do I solve this issue?

    Go step by step and test.
    1. Power off the router. Unplug it from the wall. Wait a while.
        Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
        Restart the computer.
        Start up in Safe Mode.
        http://support.apple.com/kb/PH14204
    2. Empty Caches
        Safari > Preference > Advanced
        Checkmark the box for "Show Develop menu in menu bar".
        Develop menu will appear in the Safari menu bar.
        Click Develop and select "Empty Caches" from the dropdown.
    3. Deselect Proxies if selected.
        System Preference > Network > Advanced  > Proxies Tab
        Under "Select Protocol", uncheck any box if selected.
        Click "OK" then  "Apply”.

  • HT5622 I tried to send a photo on my phone in a chat message.  The photo locked up.  I can't get back to photo stream.  How do I restart phone or solve issue otherwise.

    I tried to send a photo on my phone in a chat message.  The photo locked up.  I can't get back to photo stream.  How do I restart phone or solve issue otherwise.

    More than likely you can get the phone back by doing a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.

  • Touchscreen issue since IOS 5.1

    Is anyone else having problems with the touchscreen since installing IOS 5.1? It seems like the calibration is off.
    I am also unable to install apps. Ive tried restoring and soft resets but nothing seems to work.
    Am I the only one? or does anyone know how to fix this?
    Thanks

    Sorry -- no fixes for you but I, too, am experiencing this problem with my iPod Touch 4th gen. I even did a restore and reinstall from iTunes to see if there had been in installation issue (I had an installation issue over wi-fi where the Apple logo appeared with an empty progress bar for most of an hour). After a couple of re-boots it finally kicked in but with the touchscreen issue.  The restore didn't resolve anything. Kinda got a gut feel like the updates for the Ipad 3 screen resolution is what is causing the problem on the small screen of the iPhone/iPod. My iPad 1 isn't having any issues. I don't know if my wife's iPod is problematic or not. Both her iPad 1 and iPod 4 were updated last weekend but haven't heard any reports.

  • My I phone 5 hangs if I get miss call os 7.0.4? Unable to understand if it's a phone or hardware issue?

    My I phone 5 hangs if I get miss call os 7.0.4? Unable to understand if it's a phone or hardware issue?

    Hi Nad1985,
    Thanks for visiting Apple Support Communities.
    If your iPhone is unresponsive after missing calls, I recommend first restarting or resetting it:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    Note: Reset your device only if you are unable to restart it.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    You can find the full article with these steps here:
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    If you are still experiencing the same issue, I recommend resetting all settings next:
    Go to Settings > General > Reset, then choose Reset All Settings:  All your preferences and settings are reset.
    Reset iPhone settings
    http://help.apple.com/iphone/7/#/iph7a2a9399b
    If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    iTunes: Restoring iOS software
    http://support.apple.com/kb/HT1414
    Best,
    Jeremy

  • TS1398 After the recent update of iOS 7.0.6 my phone is having issues with wifi connectivity. It gets disconnected most of the time. It is very toublesome while watching videos, sending pics, chatting and so on. Please advise. Thank you.

    After the recent update of iOS 7.0.6 my phone is having issues with wifi connectivity. It gets disconnected most of the time. I went through support page and done with "Reset Network settings" too but it doesn't help. It is very toublesome while watching videos, sending pics, chatting and so on. Please advise.
    It works fine in LTE network. The problem is with WIFI only.
    Thank you.

    Hey Siddh.s!
    Here is an article that will help you troubleshoot this issue with your Wi-Fi connections:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • I will have the majority of strength with my phone just sitting there but as soon as I try to call or text it goes to "searching".  No other phones have this issue- so it's not network related.  Is there something I can do to my phone? Iphone 4,latest OS

    I will have the majority of strength with my phone just sitting there but as soon as I try to call or text it goes to "searching".  No other phones have this issue- so it's not network related.  Is there something I can do to my phone? Iphone 4,latest OS

    Hello, could this be it?
    Java for OS X 2012-006: How to re-enable the Apple-provided Java SE 6 applet plug-in and Web Start functionality
    http://support.apple.com/kb/HT5559

  • IPad Touchscreen Issues

    I recently sent my new 16GB wifi iPad to Apple due to some touchscreen issues I was having. Upon receiving the iPad, Apple did testing on it and concluded that they could not reproduce the issue. The problem was that there was a ½" portion of the touchscreen not responding to touch. I got back my original iPad unaltered and immediately set it up as a new iPad on my computer and tested it using the Adobe Ideas app to ensure the touchscreen was working properly. The same issue is occurring as was before sending it in. It was recommended that I make a youtube video of the issue and post it on this board to get help in fixing the problem.
    Here's the video -> http://www.youtube.com/watch?v=s_U-3kBIJ90

    Just take it to the Apple store genius bar. The video / demo you showed should be more than enough to have it addressed on the spot.

Maybe you are looking for

  • Pass Plant Code from SD Billing Doc to FI Doc

    For one of our company codes, it is necessary to produce financial reporting by plant.  For this reason, we are in the process of implementing the use of business areas to reflect the plant value.  We would like to ensure that the plant value is tran

  • Attachments - "view as icon"

    Is there any way to make "view as icon" the default when attaching files?

  • How many photos can you store in iPhoto on imac

    How many photos can I upoad into iPhoto on my IMac?

  • Unlimited World issue

    Hi,  I have been using Unlimited World off and on for the last couple of years. I used it for the last 30 days (and the larger part of the last year), and the 30 days is now over. I am attempting to re-charge my account, but running into an annoying

  • Java programming capabilities ???

    hi everyone... i was wondering if it is possible to imitate a browser's capabilities using java code... i mean that can i using java code get the html code of some website ??? im not interested in drawing the content of the html code, i just wanna ge