Phone screen is back but phone is ringing

My screen is black and the phone is ringing. Not sure how to fix.

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

Similar Messages

  • Phone screen NOT working but phone IS working

    Like the subject says, my screen is not working, but phone works fine.
    I was able to guess the 'turn on USB storage' button and I got everything backed up.
    I didn't drop or let my anger loose on the phone =P.
    This is my 3rd replacement phone! I read another thread on the first page of someone complaining they are on their 4th phone. Prior to that reading, I was hoping I could upgrade or convince them to give me a NEW phone rather than a used. I guess that won't be happening.
    I also tried all sorts of battery pulls including waiting 30min before I put it back in...none of this worked.
    So I guess my best bet atm is to take it in to the store?
    Thanks!

    I am on my second Droid. The first one was damaged due to me dropping it. I have insurance and had a replacement sent to me. A month later I get the BSOD Black or Blank Screen of Death. I did the battery thing as well as a hard rest and nothing.
    I am three months away from an upgrade and I am starting to think of downgrading to just an ordinary phone.
    It seems that smartphones are too problematic and require dealing with multiple parties i.e Verizon, Motorola, and the Insurance company for the phone.

  • Help! Dropped phone, screen is black but phone still works...

    I dropped my iPhone 4S today and the screen went black (thankfully it didn't shatter), but the phone still works perfectly fine. I can still touch it and everything; unfortunately I obviously can't see what I'm doing because it's black. Another problem is that my lock button has been broken/jammed for a while, so I can't try to reset it with holding the home button and lock button, which I've heard could work.
    Is there something I can do myself? Or should I just bring it to an Apple store? Even then, can they fix it or is my phone done for good?

    See your other post on this Topic
    https://discussions.apple.com/message/24412803#24412803

  • 4s phone screen is black but phone is on

    Any idea how to get the screen back on when it goes black...no luck with reset

        FrustratedwApple we'll get you back up and running! Are there any changes when the device is connected to the charger? What type of reset did you try?
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

  • I dropped Iphone 4s then suddenly screen went black but phone is on. I can hear sound.

    My Iphone 4s was dropped and suddenly screen went black,but phone is on I can hear phone ring How can I get screen on,eventhough I tried to hold on power and home button at the same time upto 40secs.It couldn't turn on screen.Pls help me.

    The device is broken, replace it.

  • HT201269 if your i phone 5 screen was destroyed but phone still works how do you transfer contacts and photos form old phone

    My i phone 5 screen shattered yesterday, but phone still works.  Is there a way I can still retrieve my contacts and photos from my other phone?

    Yes, if it's an iPhone that support iCloud and the photos are in the iPhone 5 Camera Roll.
    The other photos albums should be in your photos library on your computer.

  • I updated my IOS on my iPhone 4S and it locked up.  I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored.  How do I get iTunes to go past this screen so I can sync my phone again?

    I updated my IOS on my iPhone 4S and it locked up.  I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored.  How do I get iTunes to go past this screen so I can sync my phone again?

    Depending on what iPhone you have when you get to the connect to wifi you should be able to activate your device over cellular data. Try doing a hard reset by holding the home circle button an power button until an apple pops up and the  go through the setup again and when you get to the wifi part a option should be setup with cellular data iPhone 4 and above should give this option sometimes doesn't like showing up that's why u have to do a hard reset first

  • C3 phone memory showing full but phone empty PLEAS...

    i have a c3 an the phone memory is says i only have 3mb left yet nothin is on my phone ive tried to hard reset the phone to factory settings but this just lessens my small amount of memory i have got left... when i explore my phone i have nothing in it evan deleted clip arts etc to free spae up... please someone help

    I have been having this problem since the latest update a few days ago. I was out using my phone for about 3 hours and it showed that it was still full and all of a sudden it shut down. I restored my phone and it's doing it again as I'm typing. I have to shut down the phone and turn it on again a few times for the battery indicator to show the correct charge.
    Another issue that I've been seeing since the 3.0 update is my service indicator constantly showing "searching" even though i can make calls. For this to be corrected I have to either 1. shut down my phone and turn it back on or 2. place it on "airplane" mode then turn "airplane" mode off.

  • C3 phone memory showing full but phone empty HELP

    i have a c3 an the phone memory is says i only have 3mb left yet nothin is on my phone ive tried to hard reset the phone to factory settings but this just lessens my small amount of memory i have got left... when i explore my phone i have nothing in it evan deleted clip arts etc to free spae up... please someone help me

    I have been having this problem since the latest update a few days ago. I was out using my phone for about 3 hours and it showed that it was still full and all of a sudden it shut down. I restored my phone and it's doing it again as I'm typing. I have to shut down the phone and turn it on again a few times for the battery indicator to show the correct charge.
    Another issue that I've been seeing since the 3.0 update is my service indicator constantly showing "searching" even though i can make calls. For this to be corrected I have to either 1. shut down my phone and turn it back on or 2. place it on "airplane" mode then turn "airplane" mode off.

  • HT6154 My phone has updates when I connected to Itunes my phone froze up with the i tunes logo on my phone screen unable to use phone at all HELP Please

    Can someone help me please my phone has froze up during an IOS update i can't use my phone at all at this point the ITunes Logo is plastered on my phone screen Help!!!!!!!!!!!!!!!!!!!

    Try resetting by pressing and holding the sleep/wake button and the home button for 10-15 seconds until the Apple logo appears, ignore the red slider.  Then turn back on. You won't lose any data doing the reset.

  • HT1414 Screen is black, but phone is on.  Restore did not work.

    Help!    After downloading io7 the screen on my phone goes black even though it is still on and I can hear messages coming in.    I did a system restore on it, but that has not resolved the problem.  

        FrustratedwApple we'll get you back up and running! Are there any changes when the device is connected to the charger? What type of reset did you try?
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

  • Dropped phone, screen not broken, but is completely black

    I recently dropped my iPhone, but was relieved when I picked it up and the screen wasn't cracked. However, the screen is completely black. I've tried to turn it off/on, I've tried to hold down the on/off button and the home button at the same time, nothing. It will vibrate intermittently if I plug it in to charge. My question, is this a screen issue, loose cable, can it be fixed? My other question, are my texts on my SIM card? If so, if I purchase a new phone, can I trade out my SIM card and my info/texts/pics etc, transfer to that phone?

    If you've backed up to iTunes when your pics, text, voicemail, etc should move over if you buy another iPhone.

  • HT1212 my screen is broken but phone still works but have a pass code onit how do i sync the phone when its locked and unable to unlock

    hi
    i have an iphone 5 and the screen is broken looks as if the phone is off, but the phone still works if sum1 rings me i can answer it aslong as i have earphones in,
    but i need to sync it to itunes and it would let me as i have a passcode onit is their anyway around this preblem
    cheers
    ash

    There is no way out of the problem unless you have previously synced it with a computer. If you Restore the phone on the last computer it synced to it will remove the passcode and restore the contents, but if you don't have access to that computer there is no way to recover the contents of the phone.

  • Phone can dial out but does not ring on incoming calls

    We have a strange problem with a 7961G phone. It's configured the same as all of our other phones in CMM, but it can dial out but when dialing in the phone does not ring nor does the call appear to be routed to the phone. I called out from the phone to my cell and it displays the correct Caller ID information. Any ideas???

    I would check the partition that the DN on the called phone is in and the CSS of the calling phone. These are the two fundamental principles that control when a phone can call another phone.
    You might want to change the partition of the called DN to momentarily, to see that the calling phone can call it. All phones can call the partition unless there are explicit blocks put in place.

  • Screen is black but phone still working

    my iphone 4s has a black screen but is still working

    Can the problem be fixed? Yeah. Put phone in trash, purchase replacement.
    Can the phone be fixed? Only until it has been opened and components checked for water damage so the extent of the same is ascertained. However, since such damage is not covered by warranty, Apple will probably offer a replacement since they do not repair them. At cost.
    Good luck at the Store.
    When the problem gets fixed, you may consider that a waterproof case is cheaper than what this incident cost you.

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