Phone screen is white all along the bottom

I purchased a Blackberry curve 3G on contract on 10 December from Carphone Warehouse. This is only 3 weeks ago so within my 28 day warranty period.
I picked up my phone this morning and noticed that the bottom right hand corner was white. To try to rectify the problem I then turned it off but the problem got worse and the white spread all along the bottom so the icons are not visible.
I then spoke to carphone warehouse on numerous occasions over the afternoon and then in the end visited the store where I purchased it. I am very unhappy with the service I received from carphone warehouse who informed me that I had smashed the screen myself.  I could not see any mark on the screen at all, and nor could anyone else in my family. I have never dropped the phone, put pressure on it and I kept it in a case over fear of damaging it because I am tied into a 24 month contract. They could not offer me a replacement whilst they sent it away, which would take 10-14 days and I would have to pay £160 for a new screen.
Please if anyone could offer me any help or advise I would be very grateful.

There are no more user troubleshooting steps available. Make an appointment at any Apple store. Sounds like a hardware failure, & if so you will be offered an out of warranty exchange. Cost is US $149.

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