Phone Screwy Since Last Update

Don't know if anyone else has had this happen since the update a week ago Tuesday.
When I first undock the phone in the morning, I will slide my finger over the face to open and it will take about a minute for it to do anything.
During the day, when I make calls and then hit the button to hang-up, it will register that I hit the button, but then not hang-up. Sometimes it take :30 seconds to react, other times three minutes.
I call tech support and they tell me to hit "reset all settings" under the "general" button. I ask if I'll lose anything and they say no. I do it and lose all my voice mail, all my favorites, half the my contacts and part of my recents.
I'm back on the phone waiting on tech support just like I was with the other cell phones in my life. I thought this one was different. I heard initially how they'd help you and replace a defective phone. Now, they want you to go through three degrees of Hades before they'll put you through another ring of torture to get your phone replaced.
Not a happy experience so far...

You must believe in the higher wisdom of the Great Stevo! These are actually features, not bugs! Please apologize for your infidelity!

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