Phone service disconnected

2/1/2013 After a long battle to get my phone service back after being ported out to Metro PCS. I received a bill from Verizon for $135.11 , I called Verizon to make sure the amount was correct since I did not have phone service from 12/3/2013 to 12/30/2013. Representative stated that I did not have a balance on my account. So I received another bill from Verizon and it stated it was the final notice. I called Verizon again twice checked on the automated line as well as with a representative, checked on line and was told again that I did not have a balance and to disregard the bill. Well on 2/1/2014 my service was disconnected. I contacted Verizon right away and ended up with a Mrs Davis who told me she would look into it, she called me the next day stating that she was still working on it . It has been a week and I have received another bill for services previous balance of $135.11 and new charges for 1/28 to 2/27. I do not have a problem paying the bill, I just want to make sure that I was not charged for the time I did not have services. No one is willing to give me information regarding that balance.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Similar Messages

Phone Service disconnected over VPN

Hello,
I'm using Version 9.2.1 (147214) of Jabber for OS X and I'm using a VPN to connect to my work network with AnyConnect Secure Mobility Client.
My issue is that Phone Services are disconnected while the Voicemail and Meeting Accounts are functioning as expected.
My server settings are configured automatically, and I'm using the same saved credentials that work when I'm at the office.
Any ideas?
- Ken

This issue is fixed.
Once I changed the automatic configuration of the CCMCIP from an IP address to the hostname that my CUCM uses, my phone service registered across the VPN.

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T. When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

If your phone service is disconnected, it's not your number any more.
If you "just got AT&T", how can it be disconnected?

How to update my new phone number after my U-verse phone service is disconnected?

How to update my new phone number for forwarding after my U-verse phone service is cancelled/ disconnected?

I did call them. They said once the phone service is disconnected, there's nothing they can do about it. The thing is that when I called them to cancel the U-verse service yesterday, they did not offer me the opportunity to update the new phone #. This is so frustrating!

I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

i have restarted my com, re-installed itunes and repeatedly tuned on and off my iphone to no avail. please help!!!

If phone service is disconnected can the iphone still connect to internet through wifi?

If I close my phone account with a particular phone service because I no longer need my personal phone, will my Iphone still work like an ipod in that it can still get to the internet through WIFI? Or general what functions will the piece of equipment still have? For example, will apps still work?

Hey there
you do not net a sim card to use the iphone all you need the sim for is for activation.
I must state you do not need a sim to use your wifi

No phone service

I am a customer who receives your internet for 34.99 and lifeline landline service.
I chose lifeline service for the landline rather than my lifeline cell as I was told I can only have 1 according to the Govt.regulations. I was also told I had to have the land line to keep your internet on. So I chose to have the landline than the safe link govt. issued cell phone.
Did you know your competitors do not need a land line to access the internet so I’m wondering if this is true or needed.
Now here is my frustrating issue,for a while I have been having very bad interrupted internet load and speed for the last few months. Been told to just shut off and on and I had someone come to my house on one occasion last month who left for 3 hours and I had to call Verizon to find the worker and dispatch. They located him and her so I got a call back from them and finally was told to just plug my internet back on, and that was it. It worked for a little while. Then off and on again.
But since the 14th of July to my knowledge I have had no PHONE service now. NONE. No One can reach me either. I honestly find this unnaceptable, Verizon. I pay my bills on time and would like to just get answers and some service . I have been patient up to this point . I am also a customer who does not mind to pay more if it mean more better service.
I have made numerous calls ,been disconnected after long wait times, bounced from one person to another ,a number of times people came to my house and my building to fix the problem.
On a number of times I have dealt with inconsistencies like dates made when they actually come a day EARLY when I am not there. I also have made appointments and also been told they don’t need to come to my house anymore so when I am not there they come another day and say an excuse that I wasn’t home when I was told I didn’t need to be since the issue is not in my house and told it is supposedly in 1 of the boxes downstairs.
I have had other situations where someone comes out to the building downstairs a number of times and says they fixed it and I go home to make a call and the phone goes dead and the problem starts all over again.
The last time someone came out Tuesday the 29th of July (and I was sure to be home that Monday also in case they came a day before as they are known to do so) ; they told me that no none is downstairs to open the door to another box my building super seems to be in charge of and needs a key.
Shouldn’t Verizon keep such keys ???
Now I nor anyone can reach the building super so that leaves me still with no service as a women approaching elderly age of 60 years.I have no home phone in case of emergencies and my internet wifi not working properly and overages on my cell phone piling up when I use the internet on my cell and they are restricting data due to over the limit. What am I to do now with you guys??
I WAS told by your company I need this phone line to keep my( slow) internet on. I get only2 mbps in my area and still cant get Fios in my building where there are people in my block who I was told have already .
I have spoken to your competitor Time Warner and they say they don’t even need to get in a box and they do everything through a modem if this is true I might need to go to another company.
I feel like Verizon is like the old ages.Why? Is there not anything your company can do to progress this situation at this point? I thought you guys where the leading company. I will try other means of getting this complaint out if you guys do not handle this or if I am contacting the wrong dept here and or do not get a reply ( not an automated or outourced either please.)
Please direct me to who can as I will keep looking. The better buisness bureau fcc news can be somewhere to go if you guys cant honestly help me in which i really hope you can. I also know that if it was you guys going through all this runaround you would be just as frustrated as i am .
I am a dissapointed customer .

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Follow Up To Verizon Leaves Me Without Phone Service

My intial thread seems to be closed. The problem was moved up the chain and in the end here is what I learned. I no longer have a dial tone because my area was upgraded to Fios, this was the info I got during my call to Verizon. So my phone service was shut off without warning. I asked to have my service cancelled so I am no longer charged and the call was then transferred to India where I couldn't understand the person, probably because I have to now use a cell phone. So I am still being charged by Verizon for a service they disconnected. I can't believe this is legal so I filed a complaint with the Attorney General in my state.

Please follow the instructions in your original thread to interact with the support agents who are awaiting your input. They will not see any of your posts on the public forum.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

FED UP!!!!!!! Phone Service

We've had comcast HD Triple Play about a month or so now, and if this issue is not investigated or an answer found I am disconnecting my phone service and going elsewhere, regardless of expense...we are getting at least 10-15 calls a DAY from CA, particulary NAPA Valley CA, latest was last night 5/19/15 at 12:45 a.m while I was sleeping and having to get up at 6:30 a.m for work, this is very disturbing, I call these numbers back to find out why we're being called, I've actually spoken to some of these people and they confirmed it was Napa Valley CA and that they DID not call me, yet their number is showing up on my caller ID, yet my own son who is in my area code cannot get through!!! What the heck is going on???? Please do not tell me to change my land line number, i've had this number over 20 yrs so not changing it is an option, we have a family member who is coming to their end of their life, my husbands father and getting calls at 1.am is a bit upsetting in every way possible. So I wil do what I must to stop this....we're getting church calls, everything from Napa Valley, check my records and investigate to be sure the installation was done properly....I am going to take my phone service back to WOW very soon if no answer is found. I had no such issue with them at all!!! It all started once my # was switched to Comcast. Thank you
Jerry & Wendy Alley

These are scammers (not legitimate telemarketers), mostly from overseas, who are spoofing numbers to cover their tracks and steal your identity or money. There have been several stories about this online and tv, where they will: pose as an IRS agent or utility company and demand that you pay them via a green dot card or pre-paid credit card, and if you refuse, they threaten to call the police and have one of their co-workers call you back pretending to be the police;posing as a computer tech and saying your computer is pinging them, and they need access to your computer so they can fix this (where they are actually feeding a virus into it to steal your information;pretending to be a relative who needs money to get out of jail or foreign country; andposing as a person who can lower your APR or telling you that you won some contest/lottery but you have to send money to get the prize or check.The thing is not to fall for these tricks. If you answer the phone and it says push a button to be removed from list, DO NOT DO THIS! it just tells them that the number is live and they will never stop calling you. The newest thing is that these evil individuals spoof the number that they are calling so that it appears you are calling yourself! They hope you will be curious and pick it up:http://www.bbb.org/council/news-events/bbb-scam-alerts/2014/06/scam-alert-how-scammers-use-caller-id-spoofing-to-pose-as-you/ You can either: use NOMOROBO as someone suggest, but this will not block legitimate private citizens' landlines that are being spoofed by these demons;buy one of those TBlockers from Amazon where you can program up to 1200 numbers to block (even just the area code and first three digits, since each scammer tend to change the last four digits only). I have a 2012 version of TBlocker and it works great, but scammers still know that line is active because the blocker picks up the line and hangs up before your phone actually rings if the number is in your blocked list. But at least your phone remains silent, especially at night.on your answering machine, record the SIT tone (disconnect phone line tone) as the first part of your outgoing message. This is suppose to tell the auto-dialer that the number is no longer active and remove it from their computer system. I just recently implemented this because someone spoofed my own number when they called me, so I changed my outgoing message starting with the SIT tone, and then a message that informs people who are calling my number because it showed up on their caller id that it was probably not me because some scammer has spoofed my number. I really don't want to come home to a bunch of angry messages on my machine, when I am just as much a victim as they are! Don't know if it will work, but so far scam-free today (usually get at least two a day). FYI, it is not exclusive to landlines - now I am getting a few on my cell phone too (and I only give that number out to people I know). Thankfully there are apps to take care of that too.

Jabber for iPhone & iPad too long to connect to "Phone Services"

Hello,
Has anybody ever experienced delay issues with Jabber for iPhone and/or iPad to connect to "Phone Services"?
In my case, the service does connect but it can take about 1 minute. Some times it can be faster but some others it can take a while to make the service available.
Regards,

You've hit the nail on the head with your last sentence, though to me a month (and then another) to wait for a new line is nothing - I am on my fifth order with BT. They lost the first three, then tried charging me an arm and a leg in excess charges for the fourth. I am trying again, this time with a total package to see if they are a bit more useful when they actually know I'm not going to switch to another provider - fingers crossed.
If they do come back with massive excess charges again though this time I've done my homework. I now know the measurements between my property and the pole as well as the BT price list they use to calculate the charges. I've also worked out a cheaper route than the one they were suggesting - Ofcom say they should offer the cheapest route and the opportunity for the customer to do some of their own work but with me they didn't do either. They also didn't consider that we don't have reliable mobile signal here. They also didn't provide me with any details of how they'd come to that figure and just demanded it. I've had lots of advice from DEFRA, the Department for Business, Innopvation and Skills, Ofcom and ex-Openreach planners and should be able to get a line under the USO. I have a horrible feeling that I've done all this homework now though and they'll just come out and do it without demanding the excess, but if they do I am at least ready this time.

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

No phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right. There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone service, now bogus email from Verizon

We haven't had phone service for over a week and now received a bogus email that would like me to believe it is from Verizon saying there was a problem processing my payment. Does Verizon want to know about this email and how would I contact them regarding it? It is very hard to find information on website other than very general information. Thanks
Solved!
Go to Solution.

Try this link>> https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Jabber 9.5 phone service not registering over VPN

TCT devices register fine over Any Connect VPN until I upgraded to 9.5!
After upgrade IM/P and Voice Mail services connect successfully over VPN but phone service indicates it fails to get configuration from server.
Everything works locally. Any ideas what might have changed with 9.5 release that would impact ASA config!

We've come across this issue also except ours is different we can't even login. Just says username or password is invalid.
Works ok on corporate wifi
Does not work on anyconnect over internet wifi.
Does not work on anyconnect over 3G cellular data network.
I can see it connects to the TFTP server pulls the XML files down connects to each CUP server in HA but both return wrong username and password.
-- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] **************************************************************** -- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
I've opened a support call with our vendor.

Service disconnected

iam on a phone plan with at least 2 other people and my phone is disconnected but the other lijes on the plan are still connected

Is your phone just not working? What makes you think the line has been disconnected? If you are getting some sort of error message when you try to place calls, you should call *611 from a working phone to get some help with the problem.

Phone service disconnected

Similar Messages

Maybe you are looking for