Phone service was not suspended while deployed
I left for my deployment to Afghanistan in October of 2013 about a week before I left I brought in a copy of my orders and told them I needed it suspended from November 1st to April 1st. They looked over my orders and said not a problem, typed some things on the computer and said it was good to go. Fast forward a few months, my wife informs me that I am still being billed monthly for my phone, I asked her to go down to the Verizon store and ask them what is going on. They don't give her a straight answer but they tell her that she needed a copy of my orders. After I mailed my wife my orders she brought them to the store and they told her they could suspend the contract but I would still have to pay them, but as a lump sum $300+ when I get back and they still didn't suspend the contract I am still being charged every month. This wasn't such a pain to deal with on my last deployment why is it this time? I thought y'all took care of your military customers? And if it was an isolated incident for this store ( San Angelo TX) it was a mistake on their behalf that still cost me about $500 of unused monthly service.
That's just terrrible, jwBarnett! You're right. We can and should do far better for our customers, definitely those that serve in the effort to protect our freedoms. Please allow me to help you to get this matter of your account resolved by accepting my follow request, and by following my handle (DionM_VZW). The guidelines are here: http://vz.to/1gBiqkv
DionM_VZW
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Post Author: dgindy
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