Phone shuts down during phone calls

Question

Using a 3G phone, my husband's phone shuts down during a phone call. It doesn't seem to matter where he is or the other person's carrier. The phone comes back on after hitting the Home button a few times. Today it happened right in the middle of a short cal so length of call has no bearing.
Any ideas?
Message was edited by: esd37

Answer 1

It is possible. If a case does only partially cover a sensor, then sometimes it may not cover, or it may, especially if it slides around a little bit.
But with that said, there have been a lot of reports about 3G and dropping signal. Read just about any tech blog and you will see many posts about it, though no confirmation about a single cause (a lot of finger pointing).
I'd say try without a case for a bit to see if it continues. If not, then you know that was it. If still issues, then could be related to the issues being reported about 3G.
They are working on yet another update to try to help, but in meantime if still continues, there is a setting to turn off 3G and just use Edge. For phone calls difference between Edge and 3G really doesn't matter. Only when doing something online with the browser or an App that goes online, etc does 3G really help with speeds. So can also try turning off 3G and only turning it on when you need to go online with the phone. See if that helps with calls until update comes out.