Phone shuts down when i want to snap

My bold 4 goes off when I ever I want to snap picture and will not come up with power button unless when charger is plugged. Please what should I do.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Why did my phone shut down when I started updating software?

Why did my phone shut down when I started updating software?

Hi Patraposo,
Thanks for visiting Apple Support Communities.
It is difficult to know why devices behave unexpectedly; however there are several articles on the Support site that can help recover your iPhone if the update did not complete.
If your iPhone will not turn on, start with the steps in the "Power/Battery" section of this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If you just see the "connect to iTunes" screen, the steps in this article can help:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you see another symptom, feel free to reply with more information.
Best,
Jeremy

Why is my phone shutting down when the battery is @ 94% doing anything with it? Is the recent upgrade a chance to get us to buy and Iphone 4?

My I phone 3ga 16gb shuts down when I open any app and surf any webpage unless plugged in to the charger. I have 94% battery and as long as I don't do anything with the phone except answer it when I get a call it will stay on. I recently upgraded it to the 4.3.5 os and was wondering if that is my problem? if it is how do I get it back to an older operating system?

Highly unlikely that 4.3.5 itself is the problem as there would be millions with the same problem... there are not.
Restore your 3GS from your backup. If still a problem, restore as new, i.e. without your backup. One of those will most likely solve your problem. If not, you may have a defective battery.

Phone shuts down when deleting photos, please help

WHen I connect my iphone to the computer, I can get the pictures from the camera roll with no problem. If I choose to delete the photos after transfer, or If I manually select the photos, and then press delete, the phone stops responding, shuts down and restarts without deleting the photos. I can delete them one at a time directly from the camera roll on the phone, but that takes a long time and I simply dont think that deleting them all at once should be a problem. Has anyone else had this problem, that can help me fix it? Apple says that they have never heard of this before, but I cant possibly be the only one with this problem

I confirm the issue: this did not happen with Firmware 2.1
iPhone 16G with firmware 2.2.1
Windows XP Pro SP3 - 3.2GHz 2G RAM
Steps to reproduce:
1. Plug iPhone into USB port
2. When the dialog appears accept the use of the Scanning Wizard
3. Elect to pull all of the photos from the phone, and check the
"delete when done" box.
4. Observe that all of the photos are pulled successfully
5. Then the wizard says "deleting pictures 1 of 455"
6. There is a pause - obout 20 seconds
7. The iPhone then reboots with no warning
and the wizard thinks it has finished: reports no errors.
I have seen this issue reported elsewhere on Apple forums, so think
that other people are seeing the issue, too.
e.g. "Deleting photos using Windows Camera Wizard makes my iPhone reboot"
http://discussions.apple.com/thread.jspa?threadID=1798505&tstart=30
Karl

Mediasmart shuts down when I want to edit pictures

I can preview pictures, but when I hit the edit icon, it just shuts down. This just started happening.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Phone shuts down when connected to USB

I'm trying to get my Desktop Manager to work with my phone, but everytime I hook up the USB cable from the computer to the phone, the phone just shuts down. Not sure if it is supposed to do that but the desktop software says the phone is not connected. Tried downloading drivers to the computer, and tried looking in Options on the phone for some way to not have it shut down but have come up with nothing. Please help.

What the hell? now i get a "JUM error 102" during the loading screen and my phone wont even start up? .

Computer shuts down when it wants to.......

K, I have only had this computer since Jan, got it at wal-mart,,, it's A505D-56958.. For about two weeks now it turns off about 10 mins after I turn it on or after begin on for about 2 hours, I thought it was a game I had so I took it off, but it still does it,,,,,it's not getting hot,,, so why help please...

In Energy Saver preferences, click the Schedule button and make sure you didn't accidentally set the computer to shut down.
The power button is not normally used to wake a sleeping computer. All you have to do is move or click the mouse, or press a button on the keyboard. My guess is that your computer is not shut down. I bet it's sleeping and you just don't know how to tell.
Most modern Macs have a small light on the front. If the light is off, the computer is shut down. If the light is pulsing, the computer is sleeping.
Chris

Phone shuts down when pairing with bluetooth

I've had a Samsung Renown for a while and just installed a new hands free device in my car. When I pair the phone with the HFD or pair the HFD with the phone, it connects, then the phone reboots and the connection is lost. Any ideas ?

I researched your issue with the phone resetting when pairing to your vehicle, and I have some good news! It appears that there were some problems with pairing via Bluetooth to vehicles using the old software on the device. You can view your software by going under Settings & Tools> Phone Info> SW / HW Version.
The new software is u810.DE01. If you have any version besides u810.DE01, you will need a software update to fix the issue. If your current version of software is u810.CE14, you can most likely update to u810.DE01(the new one) over the air. All you need to do is go under Settings & Tools> Phone Info> Software Update> Check New. You will then be prompted to update the software.
If this over the phone method does not work and you have u810.CE14 as your current software or you have an older version of software than u810.CE14, please take your phone into a Verizon Wireless Store to have it flashed with the new software. In the software update notes to the u810.DE01 software, there are very specific details about it resolving issues with pairing with vehicles. This sounds like an open and shut case of a software update.
Locate your nearest Verizon Wireless corporate store by clicking on this link.
Please update us if it fixes your issue!

N900 shuts down when opening slider

Does anyone else have this problem? I believe I've figured out that it happens when I put a certain battery in it. I have three, total, because my previous phone was a 5800, so I had ordered an extra one. So, now I have three that I can use in my N900.
I think it is an official Nokia battery because it looks exactly like the others...
Anyway, my phone shuts down when I open the slider, using a fully-charged battery. The lights dim as if it is a power failure and it does not reboot like the others having the reboot problem...
Sorry for rambling on!
Any ideas? Thanks
Recent phones: N91, N95-4, 5800xm, N900, E7, & now the beautiful N9

Hi guys
I have a very similar problem and have been unable to enjoy my phone!
I got a new N900 yesterday, for the 2nd time, but the device is still manifesting the same symptoms:
- shuts itself down regularly, whether in use or not;
- sliding the keyboard back in causes it to shut down;
- it shut down when it was taken off the charger;
- I left it on the charger overnight and it stayed up all night (>10hrs);
- even when it is on (for a short while) the screen stays inactive and blank permanently, and the device shuts down when I attempt to slide it open to check that it is indeed on
- attempt to start it up again are not always responded to, and when it does it starts to boot up and then dies again
- it barely stays up long enough to use it for any purpose
- sometimes the charger responds to the power supply and sometimes it doesn't
This was exactly what was happening with the new one I recieved from and sent back to Nokia within days. They asked me to return it without the battery and charger and claimed to have tested the new one before sending it back to me. I have put in the battery and used the charger from the previous new device.
I have tried to analyse the problem and I am beginning to think that the issue might be related to either a dodgy battery or charger. What do you think?
I have asked Nokia to send me a replacement charger and batter. In the meantime, have you any suggestions I could try?
Thanks.
**bleep**

My Ipod nano 6Th sometimes shuts down when I connect the phones, sometimes it not shuts down, but the volume and standby buttons do not work.

My Ipod nano 6Th sometimes shuts down when I connect the phones, sometimes it not shuts down, but the volume and standby buttons do not work. If I not connect the phones everything works fine. But with the phones connected it goes crazy. I alredy reset, restore and nothing. If I reset and let the phones connect the up and down volumes buttons start to work. But the power/stand by button don´t. I need to disconect the phones to the power/stand by button starts to works. Anyone already have simmilar problem?

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

When deleting find i phone app i erased my apple id and since then my phone shut down as soon as it is opened what can i do ?

when deleting find i phone app i erased my apple id and since then my phone shut down as soon as it is opened what can i do ?

Do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.

I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.
We've think that Apple do it for making the change of the phone!! :O
what will we have to do for making the downgrade of OS of the phone?
tks Andrea

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
Apple has never supported downgrading of the iOS.

Do i have a virus? I get asked when shutting down do I want to continue or abort the installation

Do i have a virus? I get asked when shutting down do I want to continue or abort the installation.
I am not installing anything.

You may have partially installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before proceeding.
Malware is always changing to get around the defenses against it. In addition to the files listed in the support article, you may also have to remove the following in the same way:
~/Library/LaunchAgents/com.Installer.completer.download.plist
~/Library/LaunchAgents/com.Installer.completer.ltvbit.plist
~/Library/LaunchAgents/com.Installer.completer.update.plist
~/Library/Application Support/IM.Installer/Completer.app
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

HT4061 downloaded update in settings this morning. When phone came back on, it shows a line comingup from bottom of screen to a locked padlock, then an arrow above thre padlock, and ai Itunes icon above the arrow. After a few seconds, the phone shuts down

I downloaded an update in settings this morning on my iPhone5. When phone came back on, the screen showed a line coming up from the bottom of the screen to a locked padlock, then an up arrow above the padlock, then an Itunes icon above the arrow. I tried swiping, tapping, everything, and nothing would happen. Then the phone shut down. What do I do?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Podcast shuts down when phone goes to hibernate

Ever since my recent software update, and using the PODCAST app, my podcasts shut down when phone goes to hibernate, or I try and look at emails, or anything else.

Ever since my recent software update, and using the PODCAST app, my podcasts shut down when phone goes to hibernate, or I try and look at emails, or anything else.

Phone shuts down when i want to snap

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