Phone speaker doesn't work, I'd not hear what another say

Today, after using the iphone 5 as usual, I found out that my phone speaker didn't work as I'd not hear any voice from it but another who talk to me could hear my voice. Also, I'd not hear the shutter sound when taking the picture,
Do anybody has the same question as me? and any notification and alert sounds like new sms and etc.
What I should do if i have to return it to apple for the claiming process - I'm not in Thailand and did purchase iphone 5 from Store.apple.com/th.
The item was shipping to me on Nov 22, 2012    
Thanks for all helps and answers in advanced

no i haven't, i was listening to some music in the car (connected through a wire) when i disconnected it , no more sounds from the phone, only when i plug my hear phones that then i can hear anything

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