Phone speakers stopped playing music or video sound?
Phone speakers won't play music, game or video sound. Headphone jack, Bluetooth & docking stations work fine. Ringtones work. Reset phone but didn't solve problem
Hello Abbercrombie,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Verify that the volume is set to a level you would normally be able to hear.
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
Have a nice day,
Mario
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If you are not getting any sound from your iPhone’s speaker, you may want to troubleshoot using the steps in this article -
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thanks for using Apple Support Communities.
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