Phone Stops Ringing When I pick it Up
Hello
I have a Blackberry 9720.
1. I want to find out why my phone stops ringing when I pick it up to answer it?
2. How can I get it ring for longer as it rings for such a short time?
Many thanks
Barbara
Solved!
Go to Solution.
Barbara,
1- I'm not sure why this is happening but reloading your OS using BlackBerry Desktop Software should correct this. To reload your OS, plug your phone in to BDS on your PC and click Device at the top of BDS then click Backup. Once you've done a backup, click Device once again but this time click Restore and choose the file you just created and load it. If you had a touchscreen, I'd suggest that you're probably touching the screen which would cancel the ringtone but because your phone is not a touchscreen, this wouldn't apply.
2- Call MTN for help with this issue. It's your carrier that controls for how long your phone rings and they can set it to go as long as 30 seconds if you request it.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
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Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
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If your iPhone does not ring when you receive calls or messages, start with these steps:
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If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
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