Phone Stops Ringing When I pick it Up

Hello
I have a Blackberry 9720.
1.  I want to find out why my phone stops ringing when I pick it up to answer it?
2.  How can I get it ring for longer as it rings for such a short time?
Many thanks
Barbara
Solved!
Go to Solution.

Barbara,
1- I'm not sure why this is happening but reloading your OS using BlackBerry Desktop Software should correct this. To reload your OS, plug your phone in to BDS on your PC and click Device at the top of BDS then click Backup. Once you've done a backup, click Device once again but this time click Restore and choose the file you just created and load it. If you had a touchscreen, I'd suggest that you're probably touching the screen which would cancel the ringtone but because your phone is not a touchscreen, this wouldn't apply.
2- Call MTN for help with this issue. It's your carrier that controls for how long your phone rings and they can set it to go as long as 30 seconds if you request it.
I hope that helps you.  
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Similar Messages

  • I have a IPhone 5 and Iphone 5s. Both are set up with the same account ID and running IOS 8.0.2. When the phones are connected to the same Wifi at home, both phones will ring when someone call in to one of the phone.  Anyway to solve this problem?

    I have a IPhone 5 and Iphone 5s, each phone is activited with a different service provider. Both are set up with the same account ID and running IOS 8.0.2. When the phones are connected to the same Wifi at home, both phones will ring when someone call in to one of the phone.  Hence you do not know exactly which line the caller called.  If you answered using the wrong phone, then anyone calling the other number will not get through.  Anyway to solve this problem?

    Hey David Koh TP,
    Thanks for the question. It sounds like your devices are set up to use continuity together. Specifically, it sounds like you are signed into the same Apple ID in FaceTime, and have iPhone Cellular Calls enabled. To resolve your issue, simply disable this setting:
    Connect your iPhone, iPad, and iPod touch using Continuity
    http://support.apple.com/kb/HT6337
    Turn off iPhone cellular calls
    To turn off iPhone Cellular Calls on a device, go to Settings > FaceTime and turn off iPhone Cellular Calls.
    Thanks,
    Matt M.

  • Anyone know how to get your landline home phone to ring when your cell phone rings...I have no cell service in my house!

    Anyone know how to get your landline home phone to ring when your cell phone rings...I have no cell service in my house!

    When you are on your way home, you can forward your calls to your home phone. Cancel forwarding when you get to an area with service.
    *72-xxx-xxx-xxxx with the x's being your home phone #.
    *73 to cancel.
    You can also do this with Google Voice.

  • How do i get the phone to ring when someone calls, it seems to only vibrate and I can't figure out how to turn on the ringer

    how do i get the phone to ring when someone calls, it seems to only vibrate and I can't figure out how to turn on the ringer

    look in settings:sounds and be sure you have a ring tone set, and both vibrate buttons are off.  Also be sure the volume slider id as far right as is comfortable.

  • One device does not stop ringing when answering FaceTime with another

    Does anyone have this problem; I have a 15'' MBP 2011 OSX 10.8.2., and an iPhone 4 running iOS 6.0.1. When my FaceTime receives a call, both devices are ringing just as they should, but one device does not stop ringing when I use the other to answer the call. However, the call is disconnected after some time (like, if you don't answer at all, the call attempt is dropped). So, my FaceTime calls are constantly dropped. IF I answer and then choose to reject the call with the other device, the call is disconnected.
    This problem occurred some time ago, perhaps with the Mountain Lion upgrade, but not sure - I don't get that many FT-calls but from my family abroad.

    I had the same issue pairing a Mac G5 powerpc with a 2014 Macbook Pro and resolved it. In addition to pairing the devices through System Preferences>Bluetooth, make sure that "Bluetooth Sharing" is checked in System Preferences>Sharing as well. In my case, the devices always say "disconnected" in the Bluetooth panel, but change to "Connected" during an actual file transfer. Try sending a file even though it says "disconnected" and it may very well work fine. It also helps to check "Show Bluetooth in status in the menu bar" so you can quickly initiate a transfer from there.

  • How do i keep my phone from ringing when listening to pandora?

    How do I keep my phone from ringing while listening to pandora? I am a massage therapist and want to use my phone for music but even when it is on silent it rings during session!!

    My wife has the same problem. I believe I found the solution. Activate "do not disturb" in settings - do not disturb - manual. Make sure to also go to allow calls from and set it to no one. A moon will appear in the status bar. You will see notifications of missed calls but it does not interrupt Pandora. Let me know if this works for you.

  • Phone not ringing when in sleep mode

    Over last few days have had problem with iPhone 4S not ringing when in sleep mode. I have just spoken to Apple support. I had do not disturb scheduled , but this was staying on all the time , which I hadn't realised. This is a fault which should be sorted by 7th Jan. hope this helps anyone else with same problem, as I did search this site first.

    This is the exact problem i'm having right now, I don't know why it's happening, but when i have it on the desk and when it's in sleep mode, I can get phonecalls and it won't ring but it won't show up as missed calls either, if i get a voice message i'll get it if i take it out of sleep mode and let it sit with full reception for a minute.
    I also lose all reception while in sleep mode.

  • Good day, i updated my iphone 4 to the ios 7.0.4 and my phone stop ringing or vibrating and my headphone jack is not working. its playing out even when the headphone is plugged in. can someone please assit on how to fix the problem

    please help its annoying because i am missing so much calls

    Start by reading through http://support.apple.com/kb/TS2634
    Are the charger nd cable original Apple parts or third-party?  There have been a lot of problems ith third party cables and chargers since iOS 7 - checks for compatibility with Apple specs.
    Try another charger and cable to see if that makes a difference.

  • Phone not ringing when calling out

    Iphone 4s  When calling out phone does not ring.. I have done a restore and reboot and still not working?

    Thanks I have tryed all this but reseat Sim card. I will do that now. I called apple today they had me
    do the reset but still not working all the time I may have to send it back for replacement...

  • Both phone numbers ring when one is called

    I have two phone on my account.  I just uploaded iOS8 and now when one phone number is called, both phones ring.  This will certainly cause confusion and lead to frustration.  How can I turn this feature off?

    That setting does not control making a FaceTime call while in cellular. That controls the continuity with answering your iPhone cellular calls on another device. This phenomenon will only occur when both devices are logged into the same Apple ID and are currently on the same Wi-Fi network.

  • Phone stops working when making/receiving calls. Screen turns off.

    Hi all..
    I just recieved my Pre3 Yesterday and everything seems to be working fine except that when I recieve or make calls, the screen turns itself off and stops responding, although the call continues to be made as normal.
    This means the only way I can hang up, or do anything, is to remove the battery and restart the phone!
    Does anybody have any ideas as to what I may be able to do?
    Im located in the UK by the way.
    Thank-you!
    Post relates to: HP Pre 3 (Unlocked EU)

    Hi,
    I had the same problem after my phone went for swim in a pool for a bit.
    I found on the web that I could do 3 things to see if it fixed it or not.
    1. Upgrade the Software Version. Mine is now at v31.002. I did the update using the Nokia Update Application running on my PC.
    Result: Did not fix the problem. Cost: Free
    2. Replace the Battery. I noticed that my battery didn't hold it's change very well even after 24 hours on the charger.
    Result: Did not fix the problem: Cost: $55NZD
    3. Replace the ear piece. Bought a Nokia replace part on ebay UK.
    Result: IT FIXED THE PROBLEM. Cost: $2.99UKD
    It was pretty easy to replace the ear piece, you just need a T4 philips screw driver and something (I used a plastic scraper used for cleaning my oven tray) that will slide in between the slider gap (I saw a quick demo on YouTube) to pop open the front cover when to take the 4 screws out. Just be careful with the plastic piece around the Navi button as it can easily pop-out and tricky to get back into place.
    So I hope this helps you.
    Cheers
    PS. This is actually a friends phone and I was seeing if I could fix it or not. He's now got a iPhone now so it's a spare one. )

  • My phone stopped ringing.  Help

    Suddenly my phone is not ringing and I don't know why.  Please help

        Help is right here, front and center Dsharrd! May I ask what model device do you have? Is there any physical or liquid damage on the device? Try turning off bluetooth and wifi, reboot, and retest. Keep us posted.
    Thank you…
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

  • Dropped my iphone while making a phone call and when i picked it up the screen was black and now it will not turn on. I have tried holding down the home and power buttons for over 2 hours and it is not working! help :(

    i dont know how to fix this help

    Basic Troubleshooting Steps when all else fails
    - Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear.  (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
    - Relaunch the App and try again.
    - Restart the device. http://support.apple.com/kb/ht1430
    - Reset the device. (Same article as above.)
    - Reset All Settings (Settings > General > Reset > Reset All Settings)
    - Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
    - Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
    - Test the issue after each step.  If the last one does not resolve the issue, it is likely a hardware problem.

  • My phone no longer rings when my skype number is d...

    Phone doesnt ring when calling skype number.

    Yeh just figured it uout a second ago! Sorry for the stupid question!
    Cheers

  • Since last upgrade my phone won't ring when I get a call or text message

    Anyway to get phone to ring when I get a call or message. Since the last upgrade it will only ring occasionally

    Hi BrendaQ,
    Thanks for visiting Apple Support Communities.
    If your iPhone does not ring when you receive calls or messages, start with these steps:
    Verify that the volume is set to a level you would normally be able to hear.
    Ensure that there is nothing plugged in to the headset jack or the dock connector.
    If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
    Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
    If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
    If the iPhone is paired with a Bluetooth headset or car kit:
    Try turning off Bluetooth.
    If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
    Restart the iPhone.
    If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
    If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
    You can find the article with these steps here:
    iPhone: No sound or distorted sound from speaker
    http://support.apple.com/kb/ts5180
    Best,
    Jeremy

Maybe you are looking for