Phone stuck in recovery mode- Itunes not recognizing phone so cant' restore
Please help. Im snowed in with no phone. I accidentally tried to update my 3gs to the latest software before updating my itunes. Now it is stuck in "recovery mode" showing the itunes logo and cord icon.
So I successfully updated itunes but it does not recognize my phone. I have tried restarting the computer, hard starting my phone, changed usb ports. When i plug the phone into the usb, my computer recognizes it and launches the "new hardware wizard". I tried having windows find the software but it never finds anything.
im not sure what else to do. I cant even get apple to help because i don't have a phone.
If all else fails, try the steps I listed in my post below:
http://discussions.apple.com/thread.jspa?threadID=2325175
I had the same problem, after a few days of troubleshooting this was what finally got me working again!
Similar Messages
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iPod is stuck in recovery mode, and not recognized by iTunes.
Tried all of the recommended resets and combinations mentioned, but the ipod is still not recognized. Genius at apple said it may be a hardware error, "The button is broke" but all of the buttons and cords work and i proved it to him. He then said he doesnt know, ma Now what?If it does not work on other computers then I agree with the Genius
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IPhone 5 stuck in recovery mode. Not recognized in iTunes for Windows
Hi,
My iphone 5 stuck during update to 8.2. It is now frozen in recovery mode, showing a 'connect to itunes' screen. The problem I have is that (the recently upgraded to 12.0.1) itunes is not recognizing my device. I have tried all of the suggestions here: iPhone, iPad, or iPod touch not recognized in iTunes for Windows, to no avail. I have not removed iTunes and reinstalled to test that, as I am concerned this will destroy the backups of my phone - which I will now desperately need once the phone is recovered.
Has anyone got any suggestions?
CheersHi AmberX92,
If you receive an error 3194 when attempting to restore your iPhone, I would suggest that you troubleshoot using the steps in this article -
Error 3194, Error 17, or "This device isn't eligible for the requested build"
Thanks for using Apple Support Communities.
Best,
Brett L -
I synced my iPhone 4 and now I am stuck in recovery mode. iTunes does n
iOS: Device not recognized in iTunes for Windows
Click the link for full instructions: http://support.apple.com/kb/ts1538
5. Verify that the Apple Mobile Device USB Driver is installed
If the device is not recognized while in Recovery Mode
Note: If your device is working on its own and is not in recovery mode, this set of steps is not for you; do not manually place the device into recovery mode.
Your device may not be recognized while in recovery mode. This can happen during an update or restore of your device. Typically when your device is in recovery mode, it will show the "Connect to iTunes" logo on its display. If iTunes does not recognize the device when in this state, try the following:
Open the Device Manager:
Windows XP: Click Start > Run. In the resulting dialog, type devmgmt.msc and press Return.
Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return on the keyboard. If Windows needs your permission to continue, click "Continue".
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return.
Click the plus icon (Windows XP and Vista) or the disclosure triangle () (for Windows 7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial Bus Controllers to expand these sections.
Check these sections for one or more entries called Apple Mobile Device (Recovery Mode). These entries may or may not have exclamation marks on them similar to the following:
If you see only one "Apple Mobile Device USB Driver" entry that has no errors on it:
If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them: -
i've updated my iphone 4 (gsm) to ios 6.0.1 and after that it's stuck in recovery mode (itunes logo cable), i tried many solutions but nothing works, did any one has an idea about this , thank you
I should add that this has never been Jailbroken. I keep reading that a lot of times this is the case for a jail broken phone.
I have also gone through the not very helpfull steps on apples site to fix this.. It is not a security issue since i dont have an antivirus or any 3rd party software for my computer. -
After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
I have Iphone 4s on iso 6.1.3 I have tried to Update it to Iso 7.0.4 but the phone stuck on Recovery mode and now i cant update it or restore it to the old iso so please help what i should do?
READ the article from which the question was posted and follow all the troubleshooting steps.
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my ipod 4 is stuck in recovery mode and i dont really want to restore it because i havent really backed it up. what should i do in this situation?
If one of these programs will not kick the iPod out of recovery mode then you will have to restore and thus erase the iPod
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
In the future, frequently backup your device. -
Error 16 when I update my iPhone 5s showed me stuck on recovery mode and whenever I got error 16 Restore thing is the problem?
Hello Meysam321,
After reviewing your post, I have located an article that can help with your device. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
Resolve iOS update and restore errors - Apple Support
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
my i pod touch is in recovery mode and it keeps saying i cant restore because my internet setting are incorrect please help.
Try disabling the computer's antivirus and firewall during the download and restore. If still problem come back with the exact wording of the error message.
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IPod Touch stuck in recovery mode and not detected in iTunes
I was trying to update my iPod Touch (currently 3.1.3), so I downloaded the 4.3.3 firmware (I didn't want to download the 4.3.5) and connected my iPod to my computer, opened iTunes and hit Shift+Restore. Then, I chose the 4.3.3 firmware and proceeded with the restore.
However, the following appears:
Error 1602
I pressed OK and the restore process stopped. But, my iPod is stuck in recovery mode. Every time I reboot it, the recovery mode shows up. It's also not detected in iTunes although my computer recognize it as iPod Touch Recovery Mode.
Please help me solve this. I can't use my iPod.Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694
Also, when updating/restoring an iDevice, iTunes contactact the Apple sever to verify that you have the latest iOS version. If not, it will not allow an install if an earlier version. -
Phone stuck in recovery mode error code 40 and would not restore
My Iphone 3GS stuck in recovery mode error code 40 and would not restore.I was with AT & T.Please help!
Hi there...
Actually I was stuck with this situation yesterday. Here is what I did to overcome this issue: I hope it helps.
To start with, here are few things to you should make sure of:
1- You have the latest version of iTunes. You may try to uninstall and reinstall iTunes.
2-Restart your Windows.
If still no luck, try editing the Hosts file, here is how;
1- click on RUN then copy and paste the following:
notepad c:\windows\system32\drivers\etc\hosts
2- look for gs.apple.com
3- if there are numbers infront of it just delete them or just type # before the numbers.
4- Save the file and try restoring again.
Note: you should have administror access to edit the Hostes file.
put your iphone in DFU mode before restoring.
I hope this helps. It did for me -
HT6058 iPhone is stuck in recovery mode . will not download from iTunes.
My wife's iPhone is stuck in recovery mode after trying to update ios 7 0 4. There's a display on the screen (Conect to iTunes) but will not update sa the connection times out after a couple of minutes.
Disable the security software on the computer temporarily.
Connect the device and update it. -
IPad stuck in recovery mode and not connecting to iTunes
My iPad is stuck in recovery mode and doesn't connect to iTunes. Please help...
aalyanrajwani17 wrote:
... Because it was jailbroken.
was beginning to suspect that you had done this...
Unfortuately...because you have a jailbroken device you are on your own...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
http://support.apple.com/kb/HT3743 -
IPhone 3GS stuck in recovery mode, iTunes "Preparing iPhone for restore" nothing is happening.
When loading iTunes this morning an update that I had been putting off popped up and I figured since I was going to be in the house for a while I'd finally do it. An error took place that I foolishly ignored and made no note of.
My iPhone is now stuck in Recovery mode (I assume so anyway, after having googles my problem for hours), iTunes tells me I need to restore the phone and so I click to allow it to. It then gets to the "Preparing iPhone for restore" and just sits there, doing nothing.
I am unable to use my phone and I feel very much out of my depth as I have NO idea what to do. Any help (noob friendly) would be greatly appreciated.I appear to have managed to fix the issue through googling the error code (rather than ignoring it this time), and figured I'd add the solution here for anybody in the future.
I simply moved my cable connecting my pc and iPhone to a USB port in the back of my computer rather than using the ones in the front and the process kicked off almost instantly without any further issues.
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