Phone stuck in recovery mode wont restore

the other day i plugged my phone into itunes and it started to update the software but became frozen so i unplugged it. When i plugged it back in itunes detected a phone in recovery mode but it doesnt recognise the model, serial numberor name. when i try to restore, every thing seems to go to plan but it freezes and wont finish restoring. can anyone help please?

Received excellent tech. support from Apple on this issue and after a full day of screwing around was able to get our Iphone up and working again without many of the aps and contacts that we have recently added. I'm an older guy and this reminds me of my early windows experience and not what I would expect from Apple. This is not a comment on the quality of the tech support but on the software glitches. Get it right guys or someone is on your heels who will!

Similar Messages

  • IpodTouch 5 stuck in recovery mode, wont restore.

    My ipod is stuck in recovery mode, when i connect it to itunes and press "Restore Ipod" which then downloads iOS 6.1.2, when the ipod software update is complete im left once again with the "Restore Ipod" option which does the whole process again like it didnt happen, ive downloaded the update atleast 5 times and turned off anti virus and firewall.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Ipod is stuck in recovery mode: wont restore

    i spaced out and connected my ipod (mac formatted) to my friends vista pc. ever since then my ipod has not been responsive, figuring i had all my music backed up i tried to restore it and it has been stuck in recovery mode whenever i connect it to a mac ever since. my brother has a windows pc and it connects perfectly to it... help please?

    It's your penance for trying to steal music.
    Hook it up to your computer and check System Monitor to make sure it is still showing up. If it is, use Disk Utility and repair the disk. Then restore it in iTunes.

  • Phone stuck in Recovery Mode - cannot restore (error code 9)

    Help. I tried to update my iPhone to the latest software and instead of doing this it has now gone in to Recovery Mode (with the yellow triangle and the message to connect to iTunes). When I reconnect it to iTunes it tells me that I have to restore the phone. iTunes then tries to do this but it is unable to complete, Stating "An unkown error occurred (9)."
    Any ideas on how to bring my phone back to life?
    Message was edited by: Tom Lovering1

    I had the same thing happen. After reinstalling itunes and trying lots of things with Applecare over the phone, they put in a repair order and are sending me the packaging to send it in with. The computer could see the phone, but the phone didn't recognize that it was connected to Itunes.

  • Iphone stuck in recovery mode wont restore keep getting errors

    iphone 3gs is stuck in recovery it will not turn on unless plugged in and in restore mode saying to connect to itunes. when i restore it i get errors 3194, 1604 and 1611, i dont know what did this and im not sure what firmware the iphone is. itunes will recognise it in recovery mode but the computer will not. in dfu mode it will not restore either.

    Well, as a start, Recboot hosed the network database on your computer, which could be the problem. Especially if you had used it at some time in the past. Look in /etc/hosts, and if you see any lines containing "gs.apple.com" delete those lines.
    From your profile you are also using a version of OS X that is not compatible with iTunes 10, which is required to update iPhones. You need OS X Leopard 10.5.8 as a minimum.
    See: http://support.apple.com/kb/TS3694#error9 for other tips. You could have a bad or dirty connector on the iPhone also. Try cleaning it with a soft, dry toothbrush.

  • IPhone 4 stuck in recovery mode, wont restore - Error (9)

    Hey all,
    At my wits end here, my phone froze on the train home tonight, rebooted it, and it came up with the connect to iTunes icon.
    Looks like its in recovery mode and I cant get it out. Ive tried getting into DFU mode, different USB ports, different machines, different cables, re-installing iTunes AND RecBoot on Windows and OS X.
    Is there ANYTHING else I can do?

    Well, as a start, Recboot hosed the network database on your computer, which could be the problem. Especially if you had used it at some time in the past. Look in /etc/hosts, and if you see any lines containing "gs.apple.com" delete those lines.
    From your profile you are also using a version of OS X that is not compatible with iTunes 10, which is required to update iPhones. You need OS X Leopard 10.5.8 as a minimum.
    See: http://support.apple.com/kb/TS3694#error9 for other tips. You could have a bad or dirty connector on the iPhone also. Try cleaning it with a soft, dry toothbrush.

  • Stuck in recovery mode wont restore

    my iphone 4 will not come on keeps displaying the connect to itunes screen  once i connect to itunes gets an error 21

    http://support.apple.com/kb/ts3694
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

  • HT201263 I have Iphone 4s on iso 6.1.3 I have tried to Update it to Iso 7.0.4 but the phone stuck on Recovery mode and now i cant update it or restore it to the old iso so please help what i should  do?

    I have Iphone 4s on iso 6.1.3 I have tried to Update it to Iso 7.0.4 but the phone stuck on Recovery mode and now i cant update it or restore it to the old iso so please help what i should  do?

    READ the article from which the question was posted and follow all the troubleshooting steps.

  • HT4623 how do i get my phone out of recovery mode without restoring it. I have nothing backed up to icloud and i really cant lose all of my data!

    how do i get my phone out of recovery mode without restoring it. I have an iphone 4. i have nothing backed up to icloud and i really cant lose all of my data

    You don't. Once it's in recovery mode, anything that was on the phone is already gone.

  • Phone stuck in recovery mode- Itunes not recognizing phone so cant' restore

    Please help. Im snowed in with no phone. I accidentally tried to update my 3gs to the latest software before updating my itunes. Now it is stuck in "recovery mode" showing the itunes logo and cord icon.
    So I successfully updated itunes but it does not recognize my phone. I have tried restarting the computer, hard starting my phone, changed usb ports. When i plug the phone into the usb, my computer recognizes it and launches the "new hardware wizard". I tried having windows find the software but it never finds anything.
    im not sure what else to do. I cant even get apple to help because i don't have a phone.

    If all else fails, try the steps I listed in my post below:
    http://discussions.apple.com/thread.jspa?threadID=2325175
    I had the same problem, after a few days of troubleshooting this was what finally got me working again!

  • Phone stuck in recovery mode error code 40 and would not restore

    My Iphone 3GS stuck in recovery mode error code 40 and would not restore.I was with AT & T.Please help!

    Hi there...
    Actually I was stuck with this situation yesterday. Here is what I did to overcome this issue: I hope it helps.
    To start with, here are few things to you should make sure of:
    1- You have the latest version of iTunes. You may try to uninstall and reinstall iTunes.
    2-Restart your Windows.
    If still no luck, try editing the Hosts file, here is how;
    1- click on RUN then copy and paste the following:
    notepad c:\windows\system32\drivers\etc\hosts 
    2- look for gs.apple.com
    3- if there are numbers infront of it just delete them or just type # before the numbers.
    4- Save the file and try restoring again.
    Note: you should have administror access to edit the Hostes file.
             put your iphone in DFU mode before restoring.
    I hope this helps. It did for me

  • How do I get my phone out of recovery mode without restoring the phone?

    My phone is stuck in recovery mode and I cannopt restore it because my info is not backed up. How do I fix this?

    You can't.  If your phone is in recovery mode, the data are already gone. 

  • Phone stuck in recovery mode after Update

    So, last month my phone got stuck in recovery mode while I was on vacation, saying I needed to insert a sim card. There was already a sim card in it, eventually it just stopped working & would not let me restore. I took it to Apple & they replaced it.
    Just tonight it popped up telling me there was a new update, so I updated it. @ the very end, it said update failed.. blah blah recovery mode error 1013. Same error I got last time. I don't get it? Why does this keep happening to me? I purchased a new macbook pro back in August, could this have something to do with it?
    Thanks

    NOT HAPPY JAN!!!!
    Both my daughter and I had the same problem on different computers. Hers is an iPhone 4 and mine, a 5. Both got caught in recovery mode. I did follow the above mention troubleshooting however to no avail. Took it into the Apple shop yesterday and they restored it back to the factory setting for 6.0.1. Lost all of my content on the phone.
    The Genisus stated that is it a Windows problem.
    Yes, I agree, that Apple has lowered their delivery and service. It is true, that Apple is the new Microsoft, that it is ok to have problems when upgrading and when it hangs, just reload.
    AVOID THE UPGRADE AT ALL COSTS.

  • My iPhone is stuck in recovery and wont restore error (9) what do I do?

    My iPhone is stuck in recovery mode. I have updated my Mac I tried to update iTunes but thats when i got the can not restore unknown error (9). I tried another cord I tried to update iTunes again but nothing kept getitng error code. I Then deleted iTunes and was going to try and reinstall it but apparently there are major issues with it and you can not download it right now. So basically I am stuck with a phone a can not use. Is anyone else having this problem?

    Well, as a start, Recboot hosed the network database on your computer, which could be the problem. Especially if you had used it at some time in the past. Look in /etc/hosts, and if you see any lines containing "gs.apple.com" delete those lines.
    From your profile you are also using a version of OS X that is not compatible with iTunes 10, which is required to update iPhones. You need OS X Leopard 10.5.8 as a minimum.
    See: http://support.apple.com/kb/TS3694#error9 for other tips. You could have a bad or dirty connector on the iPhone also. Try cleaning it with a soft, dry toothbrush.

  • Phone stuck in Recovery Mode Iphone 4s.

    Hey guys, recently my iphone 4s had some difficulties and it wasnt able to pick up my service provider.  The bar was just stuck on "Searching" but all other applications worked except messaging and calling.  It was not my provider's or SIM card's fault because I had it checked and it was all working and I was directed to an apple store.  At the store I was told to first update my phone to the newest IOS (July 2, 2013) and if that did not, I should try restoring my phone to factory settings.  When I attempted to update my IOS to 6.0.3 it gave me an error "Update has failed due to an unknown error" (-1) and it automatically put my phone into recovery mode.  So i plugged my phone into my Itunes (newest version) and it tells me my phone is stuck in recovery mode and I have to restore it.  I attempt to restore it and it gives me the same error "Restore has failed due to an unknown error" (-01) and now its stuck in recovery mode.  I cannot get it out of recovery mode and I don't even know if it would fix my Phone's inability to pick up a Service Provider. 
    Any help would be appreciated,
    Thank You
    David

    Hello Puppetbasher,
    Thanks for the question, and welcome to Apple Support Communities.
    That definitely sounds frustrating. The following article outlines restore error -1:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Error -1
    Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
    Thanks,
    Matt M.

Maybe you are looking for

  • Scroll bar do not appear in mail

    Scroll bar do not show on my  Mac book air ??

  • Make a PDF/A File

    How can i make a PDF/A File from a "normal" PDF File with Acobat XI Standart ?

  • Update quantity in sales order by 'BAPI_SALESORDER_CHANGE'

    I am trying to use the 'BAPI_SALESORDER_CHANGE' to change a sales order. I have to add a line item for empties in the sales order. the line gets sucessfully added but the quantity is not gettign updated. I have tried all the fields of table ITEM_IN (

  • OC4J and JDK 1.5

    Hi all, which version supports the latest JDK (1.5 or 5.0 as you want)? Thanks

  • Column indexes when generating tables

    Hi. Could you tell me is it possible to create column indexes using JPA 2 API when autocreating tables at application startup? If not, what to do in situation when i need to search for an entity in database containing 1 million records if search para