Phone stuck in update process

Hi Guys I have a torch 9860, I pressed update software when it appeared it said it would be out of action for 2 hours. I woke up the next morning expecting it to be completed but have found it frozen in backing up data at 11% SOCIAL FEEDS 0% after giving it an hour this morning and seeing nothing happening.
I tried a soft reset, this did nothing so I tried a hard reset this time the process started again, I had no choice this time in froze at 8% SOCIAL FEEDS 0% can't do anything.
What else can I do?

Hello corabko
Welcome to BlackBerry Support Forums
There are two methods of recovery for you to try:
(Credit JSanders)
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect: Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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