Phone suddenly stopped working

A couple days ago my phone just started to go black, the blinking green light still works and I get texts but the display just won't show. I checked the back of the phone and there is no water damage. The phone just won't work. it is still under warranty how can I get a replacement?

@efinc1
I know it's important to have a working phone and to be able to see who is calling and texting you! I'd love to help.
Have you tried removing and reinserting the device battery http://vz.to/15fVIWi? If that doesn't restore the display, I highly recommend hard resetting the device http://vz.to/13KH1P9, following the alternate reset method. Given the screen is still black after resetting the device, we can look into replacement options. As long as there are no physical or liquid damages and it's still in warranty, we can replace it with a certified like-new replacement http://vz.to/12bAZCT. Just follow me, then send me a direct message including your name and contact number so I can further assist. Thanks!
Anthony_VZW
Please follow us on twitter @VZWSupport

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Why phone suddenly stopped working?

Have a 4s iPhone under 2 years...suddenly completely black screen...no responsive...any help?

Hello there, gina3.
The following Knowledge Base article offers up some great steps for troubleshooting the issue you're describing:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Smart phone speaker stopped working

My iphone speaker phone suddenly stopped working. Turned phone off and back on and it still doesn't work. Ear phone works fine. Any suggestions?

Have you tried turning up the volume(Located on the left side of the phone) or flicking the little switch(also located there)

My charger doesn't want to plug in to the phone,it suddenly stopped working.What should I do?, My charger doesn't want to plug in to the phone,it suddenly stopped working.What should I do?

My charger doesn't want to plug in to the phone,it suddenly stopped working.What should I do?, My charger doesn't want to plug in to the phone,it suddenly stopped working.What should I do? iPhone 5

Clean the lint/debris from the charging port and plug the cable in.

TS1702 My Kindle app suddenly stopped working on my iPhone 4s. All my software is up to date and I have restarted the phone, uninstalled and reinstalled the app and it still opens and shuts down instantly. Any ideas?

My Kindle app suddenly stopped working on my iPhone 4s. All my software is up to date and I have restarted the phone, uninstalled and reinstalled the app and it still opens and shuts down instantly. Any ideas?

We need clarification here.
Please don't just state version numbers, also state which software. iTunes 10.7 requires OSX 10.6.8 or higher. Leopard is OSX 10.5.8. You have two alternatives right now. One is to stay with Leopard for a while (ultimately you should upgrade) and install iTunes 10.6.3 which is the last version to work with Leopard. This should work with iOS6 on an iPhone4. The other is to call Apple and order OSX 10.6 (Snow Leopard) and upgrade the computer to 10.6.8 which will allow you to run iTunes 10.7. The caveat is we know nothing about which computer you run and if it even can run any system higher than Leopard.
Here is iTunes 10.6.3
iTunes 10.6.3 - http://support.apple.com/kb/DL1575
If you want to try upgrading:
Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About this Mac" and "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present). If it says something about Intel or Core Duo or Core 2 Duo in the processor you can upgrade to Snow Leopard (assuming you have sufficient RAM/"memory"). If it says PPC or PowerMac, you cannot.
Kappy 08/2012 post on upgrading to Snow Leopard, then Lion or Mountain Lion - https://discussions.apple.com/message/19401628 - including how to get Snow Leopard and Lion since Apple removed them from the online store.
It would help when posting issues here if you would state exact error messages you see. "It's still not working!" while a description of the situation does not speed us to a diagnosis of the underlying issue.

My phone is dead (no it is not the battery). It suddenly stopped working. I tried pressing the on/off button to no avail. What is up with this?

My phone is dead (no it is not the battery). It suddenly stopped working. I tried pressing the on/off button to no avail. What is up with this?

Press and hold down for at least 10 to 15 seconds, both the home and power/sleep buttons until the Apple logo shows up on the screen.
This will reboot the iPhone.
Its likely the iPhone crashed, and you need to reboot it. No data should be lost though.

HT4623 My iPhone has suddenly stopped working. It now says the battery is dying and to charge it. After charging it for over an hour, there is no change. The power won't come on, and I am left with a blank screen advising me to plug my phone into the char

My iPhone has suddenly stopped working. It now says the battery is dying and to charge it. After charging it for over an hour, there is no change. The power won't come on, and I am left with a blank screen advising me to plug my phone into the charger.

Try different USB Cable, try different Charger. Clean iPhone charging port with clean dry toothbrush. If still problem and you have Warranty or AppleCare, make Genius reservation and take iPhone to Apple for resolution. If no coverage, most likely it could be battery or charging port assembly that need replacement.

My i phone 5 stopped working all of a sudden and now it is not even getting connected to i tunes and i am not even able to switch it on

my i phone 5 stopped working all of a sudden and now it is not even getting connected to i tunes and i am not even able to switch it on..please suggest what to do??

Hi PriankaB,
Thanks for using Apple Support Communities. This article has steps you can try if your iPhone won't turn on that may help:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
- Ari

HT1435 My Nano 3rd Generation suddenly stopped working. It is a refurbished, not old (to me) and does not get much use. I put it in my pocket with the head phones plugged in & the power off. Now I get nothing, not even the charging symbol when I try to ch

Hello, My Nano 3rd Generation suddenly stopped working. It is a refurbished and I do not use it ofetn and keep it on the charger. The one night I leave it in my pocket with the head phones plugged in and the power off. it stopped working. I thought it lost it's charge so I put it back on the charger. Now I do not get the charging indicator. Is there anything I can do?

Probably needs a new battery.

HT204368 My Bluetooth just suddenly stopped working with my vehicles factory system. It's worked for almost a year with no issues. My wife's phone will easily paid with the vehicle,so nothing has changed with the vehicle. What gives apple?

Why would my bluetooth suddenly stop working?

I have had non-Apple Bluetooth devices simply stop communicating after being paired with a device for a year or longer with no apparent reason. The solution was simply to pair the device again.
An explanation is likely to be elusive, resulting only in manufacturers of the devices blaming each other for deficiencies either real or imagined.

Outlook to iPhone sync failure – Sync suddenly stopped working for calendar events but continued for contacts and notes.   Finally Fixed!!! SUPPORT TEAM – PLEASE SEE THIS – Complete explanation of cause and correction steps.

The issue: Outlook to iPhone sync failure – Sync suddenly stopped working for calendar events but continued for contacts and notes.   Finally Fixed!!!
SUPPORT TEAM – PLEASE SEE THIS – Complete explanation of cause and correction steps.
The cause: It is now clear what caused this problem. For years I had several “all-day” events in my Outlook calendar (birthdays, anniversaries, etc.). In May 2012 I decided to make some of them one hour events so I could add alerts to remind me of the event. I did this by dragging them in Outlook to the time I wanted and expanding them to the time slot desired and then adding the alarm.
The symptom: Syncing stopped working for the calendar but continued working for contacts and notes. I didn’t realize sync was failing until months later when I missed two very important phone calls, so when I noticed it the cause was not obvious.
The failed attempts: I’m head of a software firm and my calendar sync is a crucial to my business life so I took this on with a vengeance. From a quick look at events in Outlook and the iPhone I could see that the problem started in May 2012. Events before May were in both Outlook and the iPhone but events after May were only one or the other. Unfortunately I had changed several other things at the same time relating to other events so again the cause was not obvious. MANY calls with AppleCare proved them incompetent so my internal IT guys assisted trying many things. We tried a huge number of calendar changes and several versions of iTunes, iPhone OS and Office as well as both iPhone 4 and 5, all without success.
The fix: After 18 months of frustration, MANY hundreds of $ expense and MANY hours of wasted time I saw a blog that had a calendar sync problem and it indicated all day events were related. I changed the display of the Outlook calendar to the list view, added columns so I could see “all day” event check marks as well as times of events, sorted on the “all day” event column to move them to the top, and for all events that were “all day” events AND had a start and end time, I removed recurrence and then added the annual recurrence back…
After I fixed all events that had BOTH “all day” set and had a start/end time, I tried another sync. It synced for the first time in 18 months!
Problem occurred May 2012 – fixed Nov 2013

Hi, to remove dummy '_ModGrp' entries, rather than crashing the 'Suppr' key on your keyboard, you can use this basic VBA macro (launched for instance from Excel).
It will recursively remove all '_ModGrp...' folders
Sub RemoveFolders_Click()
    Dim oOutlook As Outlook.Application
    Set oOutlook = New Outlook.Application
    Set objNameSpace = oOutlook.GetNamespace("MAPI")
    Call CleanFolders(objNameSpace.Folders)
End Sub
Sub CleanFolders(objFolders As Outlook.Folders)
    For i = objFolders.Count To 1 Step -1
        If Left(objFolders(i).Name, 7) = "_ModGrp" Then
            objFolders.Remove( i )
        Else
            If Not objFolders(i).Folders Is Nothing Then
                Call CleanFolders(objFolders(i).Folders)
            End If
        End If
    Next i
End Sub

E63 phone speaker stopped working

Speaker has suddenly stopped working on my e63.
Can't hear my ring tone, play music/video sound through the speakers, hear my alarm go or hear someone on loudspeaker.
I can take calls (if they're not on loudspeaker) and music and all that plays through headphones... Can also hear the key tones just not anything which uses the main speaker.
Had the same problem a few months ago (beginning of July) but it seemed to corrected itself, don't think I did anything special to my phone but now the speaker has stopped working again.
Tried totally resetting the phone but that's not worked - any help or advice is much appreciated!!!

Well, If you've done a hard reset here, and it still don't work. I cannot see that this should be a software related issue unless you've done something else to it.
Usually speaker and earpiece related issues are hardware faults.
I suggest you contact your nearest Nokia care point which you can find here: http://europe.nokia.com/support/repair-and-recycle/repair/care-points

HT204266 Why did my lock button suddenly stop working?

I just recently bought the Iphone 5. Its only been a couple of months and my lock button suddenly stopped working. My Iphone 5 isnt the only one that has done this, I know many other people whose phones have done the same thing. Does anyone know why they are doing this?

Hey destinyw12,
I'd take a look at the iPhone hardware troubleshooting article to see if you can resolve the issue with your Sleep/Wake button:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Specifically, you'll want to look into the section titled "Buttons and Switches" which will be applicable to your situation.
Take care,
David

IMessage suddenly stopped working!

If someone could please help me figure out how to get my iMessages back I would be VERY greatful.
I have been living in Thailand using my American phone without issue for 3 months now. Yesterday, my iMessages suddenly stopped working (this is how I contact many friends and family). It is partially working - it sends messages from my "appleid" which is my college e-mail address that I no longer have access to, and many people I communicate with do not have. How can I get it to send/recieve iMessages using my phone number again?
When I go into Messages, and iMessage, and type in my id, it says "waiting for activation". In the meantime, I can still send/recieve messages using my email, but not my phone number. I have tried rebooting my phone, resetting network settings, resetting all settings, and nothing seems to work. I am constantly connected through wifi, and I cannot figure out the issue.
Please help!!

For troubleshooting help, see: http://support.apple.com/kb/TS2755

WiFi Suddenly Stopped Working

ver since I've owned the 3Gs, the WiFi has been working fine, and I had not experienced any issues with it as has been reported. However, tonight it suddenly stopped working.
I can still connect to my network. However, the phone won't keep a lease. I've tried configuring it with a static ip with the same result. I've also tried resetting the network settings. We have four computers that connect without issues to the wireless network.
Has anyone else experienced this particular issue? Any ideas or suggestions?

I haven't experienced this personally. I do know there's an issue in OS 3.0 that may prevent users from connecting to Wifi networks; the other side of that bug is that users may connect but will have 1 Wifi bar, even if they're in front of the router.
I'd say reset the Network Settings (Settings > General > Reset) and see what happens. Be aware that upon connecting to your network again, it will ask you for the encryption password so do have that ready. If that doesn't work, as always, you can perform a Restore through iTunes; however after that restore, be sure to select the "Setup as New Phone" option. Restoring from previous settings will copy that "bad" preference file back over. Perhaps before restoring it, try simply restarting the phone.
Oh, and before you do the restore, perhaps you may want to hop into a Starbucks really quickly. As iPhone users, we get free Wifi there, and it may be a good place to see whether the iPhone can hold the connection.

Phone suddenly stopped working

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