Phone Switches Off

Hi
My phone switches off and I have to re-insert the battery to switch it on. BB Curve 9360, its less than 4 months old. The worst part is when it went off while I was busy with a call.
Please help

A faulty battery could act in exactly that way, yet still be the cause of the situation. Faulty is faulty, which means results are unpredictable. But, if you don't want to even try to diagnose that for sure, we can move on...and hopefully it truly is not causal...
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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