Phone turns off by itself/when i adjust the volume is switches to headphone

two issues here
first is that my phone just turns off on its own. happens 1-2 times a month. anyone else having this happen to them?
second is when i adjust the volume up/down the phone switches to headphones when no headphones are plugged in.

perform SMC reset
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer. 
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
If the same contact Apple for appt. for full in shop diagnostic and possible repair.

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