Phone turns off when taking away from face

During a conversation, if I move the phone away from my face the conversation is cut off, screen goes blank and phone turns off. I don't get the screen with the options including putting call on speakerphone, pressing end call, etc. What the heck? Anyone else?

Are both of you using a case on the iphone? Mine did that when I put it in my old Iphone case. Since I have taken it out, it doesn't do it any longer.
Someone on here said that the new 3G has more sensors and the old cases cover or interfere with the sensors. Not sure how or why that would disconnect a call though. Try it without a case to see if it works.

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Random reboots when 60% or less battery, phone turns off when fully charged

Hello!
I need help! I have been using my new Sony Xperia Z3C for 4 days now. It came with Lollipop update.
Everything was working great when I opened it, but not for long. It started to reboot more and more frequently and anything could set it of, home button, typing a screen lock PIN, using any app or just while in stand by!! Crazy.
After that frustration I hoped it was a software issue because that I can solve. I started with PC Companion update and after that same thing. Ok, I thought the version is the problem. I went with older versions of Lollipop firmware. Again, same thing, after some time of usage phone starts to reboot uncontrolably. Fine, fine, I thought okay Lollipop is the problem, I need to go with Kit Kat. I did that and after successfull startup and app instalation, account logging and everything, guess what. REBOOT!
Then I noticed the weirdest thing, When I am charging the phone, it works like a charm and when it is almost full. When it drained passed 60% battery level it started to reboot again and this happens every time. When I charge it again it works just fine until 60% again. Other weird thing is that the phone TURNS OFF completely when it is at 100% charge.
Can I fix this at home?
Cheers,
Branko
Solved!
Go to Solution.

Hi Phy,
yes I allready did the SIM card and SD card test and removed both of them but it's the same issue. Sometimes it works for hours without a problem and then it starts to reboot every few minutes. It really has no rules.
I guess considering all the similar topics I read and your suggestions it is definitly a hardware issue.
Thankfully I will get a replacement on Monday.
I will update what kind of issue it was if I get that information.
Cheers!
Branko

My phone turns off when i visit certain websites, is this normal?

When i visit Treedallas.com which is a concert hall in Dallas, my phone turns off. Is this normal? If not what should i do?

Not normal, also it isn't the correct address as shown.
http://treesdallas.com

Phone turns off when playing music in tunnel

If I'm listening to music on the train (commuting to/from work) and it enters a tunnel (about 200 yards long), my phone turns off.
If I'm not listening to music and go through the same tunnel, I lose signal briefly but the phone stays on.
Any suggestions?

Click here for instructions on how to do a system cache clear:
Wipe Cache Partition - DROID RAZR / RAZR MAXX by MOTOROLA
It shouldn't erase any of your data, but you may want to remove the SD card first to be on the safe side.
If you have to do a factory reset, be sure to back up all of your data first because you will lose everything.

My phone turns off when i try send music from pc t...

hi i have a 6230 n have a 1GB mmc i try to send anything bigger than about 8mb then my fone switches off! i can send things to my fone memory then transfer, but as my fones on-board memory is only 7ish mb then i cant have the music i want... can anyone help me plz

Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
Shmeegle09 wrote:
I've been trying to update my phone for a long time now ..
Unable to Update or Restore..?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps..

How do i get my messages back my phone turned off when it came back on all were gone

my iphone froze a few days ago so i did a reset when the phone came back on all my messages were gone including some very important texts from a friend who recently passed how can i get these back the option to restore from a date can not be accessed i have tried everything HELP

i finally got into back up from a date yet they are al dated 2010or 11 and i back my phone up monthly i need it backup from 2012

Phone Turns Off When On Charger Over Night.

This has happened to me twice. The phone wasn't even close to dieing and the battery dies completly when charging. Right now it's charging and will not turn on.
Is there a reason it's doing this?

Not sure of the reason... but anytime there is a glitch or odd behavior on the BlackBerry, reboot it.
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
See if it continues.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Phone turns off when charging/ringtone changed on its own, all/most contacts were removed

My phone has been acting weird for some time now, months. It started with the text icon showing I had 1 text, always, when I dont have a new one and also it showed the same text I had last over and over in the widget bubble. It still does the widget bubble but not the text number anymore unless there is a real text there. I think I deleted something Go SMS or something to help with that...anyways now all of my contacts are gone...and I cant get fb to sync, i click on syn now and it does nothing under settings. Im unhappy with the way my phone is performing as a whole. In addition when I plug it in, and yes its the charger it came with BUT now that I think about it recently I did use someones charger thinking if it fits and charges then its ok...now what? I cant take the battery out unless i unscrew things? Isnt that bad for my phone??? My ringer is all messed up...I deleted all apps thinking it was a bug/app problem. Still happened so I added them back... HELP!:)

Click here for instructions on how to do a system cache clear:
Wipe Cache Partition - DROID RAZR / RAZR MAXX by MOTOROLA
It shouldn't erase any of your data, but you may want to remove the SD card first to be on the safe side.
If you have to do a factory reset, be sure to back up all of your data first because you will lose everything.

Why does my iphone 4 turn off when i remove from the charger?

I have no signal. The message pops up "restore needed" iphone cannot receive or make calls. It will not connect to my iTunes either! Any help on how to resolve this issue??? Thanks!!!

Because it detected an external power source. That's normal. It's been that way since the first iPhone.

Screen turned off when hitting escape from safari

entered safari in full screen mode, hit the esc button to minimize and the screen went to sleep, pressed cmd and the screen came back. Is this normal?

If it happens once or twice, it's normal. If it happens regularly, it's something you should investigate.

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case som

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case someone left me a message. How do I resolve this issue?

Wifi: my Cell phone will remember 10 wifi connections. So delete any you don't use often and your home wifi and try to enter home wifi again.
if it still won't connect to home wifi, call your internet provider for help. You may need a newer router or different settings Or upgraded service. Your phone seeks the best connection and will refuse lesser connections.
last resort. Backup the phone. Do a full reset, then restore as new with the backup.
if still not fixed, go back to apple and insist on repair or replacement.
HOWEVER. voicemail is not a wifi issue, it's a carrier function, which is why the SIM card is a suspect.

I was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

i was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

Hello there, RFJA2211.
The following Knowledge Base article offers up some great troubleshooting steps for unexpected power off of your iOS device:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I'm sure your'e going to tell me I just need a new phone but maybe there is hope for my iphone 4. It will not charge past 66% (it's not the charger), it turns off when unplugged, and it will not even let me turn my wi fi to the on possition. Help!

'm sure your'e going to tell me I just need a new phone but maybe there is hope for my iphone 4. It will not charge past 66% (it's not the charger), it turns off when unplugged, and it will not even let me turn my wi fi to the on possition. Help!

Hi there 8472kck!
I have some information for you that can help you troubleshoot this issue a little further. That information can be found right here:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
and that information comes from this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.

Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808

HT4847 Can I temporarily turn off iCloud backups. From time to time I'm limited to dialup internet service. iCloud's taking over the connection, preventing simple eMail exchanges.

Can I temporarily turn off iCloud backups. From time to time I'm limited to dialup internet service. iCloud's taking over the connection, preventing simple eMail exchanges.

When you switch to iTunes backups, the device will start to make any further backups to iTunes on your computer. It will only do this when it is connected to iTunes and a power source. (If it is set to sync/backup wirelessly, it will only do so when it is connected to a Wi-Fi network)
When you switch back to iCloud backups, it will basically resume where it left off and start to back up once again to iCloud. There is no moving of backup files between iTunes and the cloud when you switch between backup options.

Phone turns off when taking away from face

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