Phone Unable to Send or Receive Phone Calls

I searched around, there was a similar issue in January, but with texts. Looks like it was resolved. I have an iPhone here that when calls are made, it hangs up before the call can be established. And the user is unable to receive any calls. Text and e-mail work fine.
* Rebooted the phone
* Backed up and Restored the phone
* Swapped SIM cards with my iPhone, no change
Our rep said that he should be able to go to the Apple store and get it replaced, despite the fact that he's on our business account. I just wanted to post here and see if it's another firmware bug, or if something happened with the phone itself.

Has the person gone to ATT for a new SIM? Has ATT been contacted to see if there is a voice issue with that particular account?
If neither of the above solves the issue, the next step is an appointment at the Genius Bar - http://apple.com/retail/geniusbar

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