Phone was wiped by desktop software.

Hello i had a problem last night with my app world it had dissapered when i restared my phone. s i tryed to put it back on and it wiped my phone so i rang up blackberry and they told me to ring orange. i have now done this and got app world back but some of my app tha had a payed upgrade before i cant get now with out paying for them. but the app that have a payed upgrade i used all the time so what am i supposed to do to get the apps back??

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HT201407 When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course i couldn't without deauthorizing my account then reauthorizing. I need help!

When I did the latest update, my phone was wiped out completely. My laptop that I had everything on, crashed. I have a new laptop, tried to update on it and of course I couldn't without deauthorizing my account then reauthorizing. I need help! I want my ringtones and picturesd back, and can't get them. Does anyone know how to do this given my situation?
Thanks!

cathorio wrote:
I recently changed my lap top. My problem is the new lap top won't accept my apple I D it asked me to sing up for a new one which I did.
I am puzzled by this. The laptop doesn't need the Apple ID - but iTunes does. I could be missing something but ....
Why would you not be able to use your existing Apple ID and iTunes account on a new laptop? If you authorized the computer - you should be able to use your existing account - unless you already had 5 computers authorized with the existing ID - and that was why iTunes would not accept the ID. However, I'm sure that you would have received a popup message from iTunes telling you that you had reached the limit.
I just received a new MBP and my daughter did as well. My entire family shares an Apple ID and we had no issues at all with my Apple ID and iTunes on our new computers and I did not have to sign up for a new account. Did you even try the old ID?

I have got a new phone and my old phone was wiped. I backed it up but where do i find my contacts list on iTunes? Or should i be looking somewhere else?

i have got a new phone and my old phone was wiped. I backed it up but where can i find all my contacts?

Unfortunately your other contacts may be lost. Contacts are not saved in iTunes; they are only synced with iTunes to a supported program such as Outlook or mac Address Book. If you don't have these, there are other options for backing up your contacts such as syncing them with iCloud or another service such as Google. Syncing only partially saves contacts in the backup in order to preserve your favorites and recent call lists; it can't be relied on for backing up your entire contact list.

HT4061 just deactivated my iPhone 4s and replaced with 5s. The phone was wiped. I would like to activate it just to use it as an iPod. However I do not remember my iCloud username and password and cannot activate without it. How can I get past this?

Just deactivated my iPhone 4s and replaced with 5s. The phone was wiped. I would like to activate it just to use it as an iPod. However I do not remember my iCloud username and password (from several years ago) and cannot activate without it. How can I get past this?

Forgot iCloud username: http://iforgot.apple.com/appleid
Forgot iCloud password: http://iforgot.apple.com

My phone was updating the new software and now will not turn back on, what do i do?

my phone was updating the new software and now will not turn back on, what do i do?

Never fear, help is here jpeterson4! Have you attempted to plug your device into your home computer? Have you verified that the device is charged? Does anything appear on the device when you plug the device into a charger? Please keep us posted, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

Blackberry Bold 9650 Wiped by Desktop Software

I STUPIDLY downloaded BB's Desktop Software and, before I realized I clicked a wrong button, it wiped my BB clean - it won't turn on, or nothing. Tech support didn't know what to do for it. It was perfectly fine, working so beautifully. Can it be revived?

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, with that preparation, try out these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Windows 7 wants to reformat my phone when I use Desktop Software

I plugged my Curve 9360 into the Desktop software prog version 7.1.0.32 on my PC and received a Windows pop-up message as follows:
"You need to format the disk in drive G: before you can use it.
Do you want to format it?"
The options were "Format disk" and "Cancel"
Obviously I pressed Cancel, but what on earth is going on???
Any help much appreciated.
Thanks

Hello Yelizaveta and welcome to the BlackBerry® Support Community Forums.
Do you have a Media Card inserted in your BlackBerry® Curve™ 9360 smartphone? If so, this message would be in reference to it.
When you go to use your device as a Mass Storage device, if your card is not formatted the computer will not be able to access your card.
If you remove your media card then reinsert it into your device, do you get any error message on your device? If so, what?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

HT1766 i had to upgrade my software on my I phone and once completed, my phone was wiped out, it tried to restore my info from my backup but now its asking for a password. I've tried every password I've ever had, but nothing is working?

Where would i find out what the password was set to?

Your backup became encrypted. Keep trying various passwords but unless you successfully enter the correct password, you will not be able to restore your phone from that backup

Retrieving Pictures after phone was wiped

I was on vacation from work and took over 100 pictures of my kids and videos that can never be replaced. Three days after I returned to work, someone had set my Active Sync account to wipe my device. I never had a change to get the pictures and videos off, Is there a way to retrieve the pictures after a wipe? I have tried several software and none of them can even see a blackberry, they were designed for other smart phones as I have not found one specific to Blackberry. I don't mind paying for a solution that will work
Solved!
Go to Solution.

Sorry, a security wipe on the device memory would wipe those images and they would irretreivable.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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My phone was wiped after a computer crash and my data has gone! Calender, contacts, messages and apps are gone, and I can't find my backup! Please help me regain my data, at least my contacts and messages!

I'm desperate - where can I locate my back up? I backed it up only today but restore from backup is not appearing as an option. I use Windows 7.

Dear Brian:
Create a Play List in iTunes.
Control-Click and open "Export" in the highlighted Playlist in iTunes.
With "Export" opened:
1. Click on "Format" and choose "M3U";
2. In "Save As" name your "WhatEverNamePlaylist.m3u"; and
3. In "Where" tell the program where to send your "WhatEverNamePlaylist.m3u".
You are done creating the Playlist.m3u in iTunes.
Open "Subsonic Web Page".
Left hand column open "Import playlist".
In "Import playlist" click "Choose File" and open the "WhatEverNamePlaylist.m3u"; you created in iTunes.
The "WhatEverNamePlaylist.m3u" should now occupy the space between "Choose File" and "OK".
Click "OK".
The file should now be in the "Playlist" on the left.

BB Storm inability to backup with Desktop Software

My wife and I have our own BB Storm, with separate Windows Vista Ultimate logins. She is successful at backing up her Storm with the BB Desktop Software under either windows login, however I cannot backup my phone with the BB Desktop software under either windows login.
I receive an error message when the backup process in taking place:
When the backup process reaches "browser data cache" and below reads "backing up databases" an error box appears reading "error backing up databases".
I've had several issues with our phones - numerous times I have pulled the battery for 2 minutes on each phone to perform a soft reset. I've wiped the handheld several times on both phones. I've uninstalled and reinstalled the BB Desktop Software numerous times. I've spoken with BB tech support, was escalated to their Tier 2 tech support, and even then they couldn't fix previous issues. Luckily I've managed to resolve most Storm problems on my own, but I could use some help with this one.
Thanks.
Solved!
Go to Solution.

Hi and welcome to the forums,
Clear you browser cache by starting the browser, selecting options, browser cache and the clear each
category:
Do a battery pull:
No data will be lost when doing the following: pull the battery while the device is ON. Replace after a minute, Let the device reboot 1-3 min, Then hook the BB to the USB port and see if the problem is fixed.
Thanks
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BB desktop software stopped working

I recently started having issues with my blackberry desktop software. I'm running Windows XP on my machine & using a BB Bold 9900 (non-bes) on T-Mobile (software 7.1.0 bundle 2508). Prior to this error, I was using BB desktop software without any issues since late 2011. Although no longer involved, I've been in the wireless industry for 22 year & have been a longtime user/supporter of BB. I was able to do my daily sync on weds 1/15/2014 no problem. When I tried to do it again on thurs, I had issues. The software opens then freezes up when I plug my device in. I left things be until the weekend then tried removing/reinstalling the desktop software. That didn't resolve my issue as then the software wouldn't even open. I tried doing a few system restores to an earlier date (1/14, 1/13 & 1/12) to no avail. I also found the article Cleanly "Starting Over" with the Desktop Software (non-BES) http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-... on your support forum. I followed all the instructions of this article for a clean reinstall with no luck. The only thing can think of is my system did an auto update Weds night of Adobe Reader & Microsoft Windows. Any thoughts for me? I'm stumped. Device still works flawlessly. Thanks!

I guess that you are using the latest software available for BDS.
From what I see there, this could indeed come from a corrupt file on your MB Pro.
I would suggest to uninstall completely the BDS software and to be sure that all related files have been deleted too. This is probably the most "challenging part". If I remember correctly there is an uninstaller provided with the disk image, so use this one and then search for any other BDS file using Spotlight or the shareware "AppZapper" which is used to delete all files related to a specific software at once!
If you say that it is working perfectly on another computer, the phone is not the cause of the problem logically.
A good idea is also to repair the permissions on your Mac starting up from the original DVD and using the disk utility software. This will help your Mac anyway
Hope this helps.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Contacts retrieval from Curve 8350i and desktop software

My BB curve 8350i just died. It won't turn on anymore even when connected to the charger. I took it to a Sprint store and I was told that it can no longer be revived.
I have backed up the contents of my phone using the BB desktop software. My question is, is there anyway I can retrieve those contacts from just the desktop software, w/o a BB phone?

Yes.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

New mac desktop software wiped my phone

Any help would be appreciated.
My phone reset twice while attempting the first sync with the new BB desktop software. When it came back almost everything was gone. Email non-functioning, all messages gone, all the apps I use regularly gone, contacts, calendar, everything gone.
Of course I have all my contacts and calendars on backup - not a huge problem - can be replaced via missing sync (should have stuck with missing sync - it works decent)
Problem is - all my blackberry apps and programs were missing: maps, the games - including WORD MOLE - my favourite game. How do I get these back onto my phone? nowhere can I find this software on BB site.
I was able to replace BB Messenger and Facebook from the BB Apps store.

I just downloaded the new desktop manager for mac last night and when I ran the first sync everything that wasnt saved to my sdcard is now gone. Screw you blackberry, my next phone will be an iPhone.

New Desktop Software is asking for password - which I don't think I ever had now can't use phone either

     After downloading the new Desktop Software, it won't allow my BB Curve 8520 to connect w/o a password - I do not believe I ever had a password on my desktop software and it is threatening to delete my data if I don't enter correct password ;;;
     also now I can't use my phone because the same message is coming up on my phone asking for a password - I did have a password on my phone but that password is not working for the desktop software and now I can't use the phone password on the phone - it is asking for some other password which I don't have -
     is there some way to have the password sent to me - I don't want to loose the contacts and other data on my phone and the Desktop

Hi,
Just make sure you are typing the right password when DM ask you for it. What I mean is that if your password include numbers you must type in the corresponding letter on your computer keybord...
It's is a common mistake...
Now, is your phone asking you for your password or for a SIM card PIN? If you entered your password too many times as the phone was asking for a SIM card PIN it is probably asking for a PUK (sometime called a personal unlock key). Call your service provider tech support, they are the only one that would have your SIM card PUK to help you...
Until you reach them you can always remove your SIM card (assuming that's your problem...) to be able to use the phone (assuming you're in North America on a CDMA network...).
Hope this helped, have a good one!
Gilles

Phone was wiped by desktop software.

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