Phone will not pick-up or connect to WI-FI.  HELP

My phone will not pick-up or connect to WI-FI.  When I go to settings, the option for WI-FI is gray and will not let me turn on.  The phone does not attempt to pick up any WI-FI.  Please help.  This is driving me CRAZY!

Try the steps provided in the article below:
iOS: Wi-Fi settings grayed out or dim
If after following all the steps the issue remains then book an appointment at an Apple Store to have the iPhone evaluated.

Similar Messages

  • HT4623 my phone will not pick up network, i have tried restoring on i-tunes and it comes up with error message -1

    my phone will not pick up network, i have tried restoring on i-tunes and it comes up with error message -1

    Here's what that error means:
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    This comes from this article:
    http://support.apple.com/kb/TS3694#error1

  • Just bought a macbook pro 2008, will not pick up wifi connection that my old lap top has very quickly. whats wrong?

    I just bought a used macbook pro, turned it on and it will not pick up wifi connection n my house that my old lap top has done very fast and easy wifi connection. What do i have to do to log on to internet with wifi with my macbook pro?

    That could be the reason they were selling the old macBook Pro.  Does the network utility even see any WIFI networks?  If it doesn't, and you know they exist, something with the WIFI might have failed.  Can you connect using the wired ethernet port?
    You might have to take it to an Apple store or an AASP for a checkup.

  • My charger switched off my iPhone and now my phone will not switch on unless connected to the charger. But, I cannot access wifi or my sim and the date and time resets. It does not connect to iTunes and freezes after five minutes

    It will not recognise sound and if I take it off the charger, it immediately switches off. I've installed iOS8 previously but nothing is working. Please help!!

    There's only one thing you can do: make an appointment with Apple genius at the Apple retail store for a out of warranty replacement.

  • New battery fitted recently to replace a faulty one (allegedly). Battery has since been on 1% but lasted all day, I charged it every night to ensure it would not go off. Ran ios 6.0.2 update and now phone will not restart or charge and i cant restore HELP

    Says it all in the question really, but just to clarify: Once upon a time I took out a contract and got my very own  iphone4s more or less straightaway I could tell the battery charge was faulty, I was told by a member of the genius bar that this was normal, it wasnt normal  I could literally watch it count down and it just got worse. It got to the point where I couldnt use the phone anymore so after taking it to various places I had the battery replaced (all in all this cost around £100) and it worked 'normally' for about half a day until the phone suddenly reached 1% and has stayed at this % ever since- not ideal but it would stay on all day and ive managed to use the phone fine. I would keep it charged overnight as i usually would but even after 8 hours of charging it still said 1%, I downloaded battery apps they all told me the battery was empty even when it was still on 1%. Lastnight I decided to update to i.0.s 6.0.2 I kept it on charge to do it but when it went to restart it would not  turn back on. Im now stuck with a phone that actually has a new battery but the phone somehow doesn't recognise that it has a battery, I can't restore on itunes as it will not charge at all not even to get the apple symbol. Ive spent alot of money trying to resolve this already and have been told that the battery is not covered with the warranty so I wondered if anyone had any ideas?

    Unless Apple replaced your battery, and it appears they didn't, you're pretty much on your own now. Have you tried going back to whoever replaced your battery? That's gonna be your only choice now, because if a third-party replaced your battery, Apple won't touch your phone now.

  • Help, Phone will not restore, stuck in connect to itunes screen.

    Hi everyone,
    I have an Iphone 4S, i updated it over wifi to ISO7, when it restarted it is stuck in the connect to Itunes page.
    I have tried to restore it but it keeps coming up with (unknown error 3014) It is stuck on the apple screen and itunes is saying that it updating firmwire. tried it on a brand new computer with a fresh install of Itunes, still the same problem. i have also tried restoring it in DFU mode, which i have had to do many times in the past. my phone is just not having any of it. i have restarted the pc and the phone, disabled all antivirus and firewall on the computer to see if that helps with no avail.
    Any suggestions would be great.

    I too was having this problem with my iPad 2.  Upgraded iOS from 7.1.1 to 8.1.1 then got stuck in same loop telling me to connect to itunes but would never finish the install of iOS 8.1.1.  
    I eventually did what I didn't want to do.  I upgraded my OSX from Mavericks to Yosemite.  Then made sure all my apps/programs on my mac were up to date.  Then connected iPad 2 to iTunes and this time it worked. 
    Oh, and Yosemite isn't bad so far.

  • My phone will not send any size video!! please help

    i have tried to send videos and i keep getting message size limit reached.please help!

    Try changing the resolution of the video camera application to the lowest settings.

  • Iphone 4 will not pick up my home wifi

    i am currently on vacation in US and my phone will not pick up the wireless belkin in the home yet my Mac does

    http://support.apple.com/kb/TS1398
    on yorur phone - settings - general - reset - reset network settings.
    power cycle your router.

  • HT6147 i need help, i did the update on my iphone 5s and now the phone will not power on?

    hey, i need some help with my iphone 5s, i did the update ios 7.0.6 and now my phone will not power on?? can someone please help me!

    Hello ABrosz
    If you are not able to get your iPhone to power on, try to reset it by holding the Sleep/wake button and Home button at the same time for about 10 seconds and see if it turns on. Check out the articles below to troubleshoot your iPhone further.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Regards,
    -Norm G.

  • My laptop has access to the internet...through my router. my i phone though it says it's connected to internet will not pick up internet.  three people came over with apple prodcuts and they couldn't  pickup internet in my house either.

    My I phone though it says it's connected to internet in my home (using my modem/router) will not pick up any internet in the house.  Had company all three people had apple products and they couldn't pick up internet in my house.  uisng my router/modem password.  My laptop has internet and is fine..but not i phone.
    i have done everything--unplugged router, modem, etc.  called help line on Opt..they redid router #...etc. still not working on my internet.
    why?

    Is it a 5ghz router?
    If so, iPhones only support the 2.4ghz Wireless b/g/n band.

  • HT1430 while travelling i had my ipone on airplane mode then after powering down for landing turn phone back on and now will not pick up service and wifi connections  what do i do to restart my phone

    my phone wil not pick up service or wifi.  while travellingI put it on airplane mode  then for landing i shut ff my phone.  after \i turned on phone  shut off airplane mode it ill search for signal but keepssaying no service.  the ohr travellers  am with all have ful servce with their i phones
    Help please

    how do i reset ths phne

  • HT1386 Ever since updating my iPhone 4S to iOS 7.0.3, it refuses to sync and will not pick a song while trying to listen to music on my phone?

    So, I thought it was great that apple came out with a new update to fix the bugs of iOS7, however it seems that it created more problematic bugs...
    My iTunes is updated to the latest version, as is my iPhone. No matter how many times I plug it in to the computer it absolutely will not sync new music onto my phone. It says it is syncing, but in reality nothing on my phone has changed. No new music, nothing.
    I have turned my computer on/off as well as my phone.
    Also, no matter what it will not pick a song when I am 'trying' to listen to music on my phone. It just swipes through them all super fast and never stops! Why?!
    Today, I updated my iPhone to iOS 7.0.4 and it didn't fix the issues.
    Is there a way to fix this, or do I just have to wait until Apple comes out with a new update to fix it??

    I have a very similar problem in Arizona, USA. Virgin Mobile is my carrier. Early in October, the phone seems to have lost it's 3G ability and is exceedingly hesitant to connect to any WiFi networks other than my home WiFi. I've spent countless hours on the phone with my service provider and they have escalated my problem to a higher tier tech group that is looking at the problem now. I've also called AppleCare to ask if I could revert to iOS 6 and was informed that Apple products, once and update has been added, are unable to revert or move backwards. AppleCare said they would like to just exchange my phone for a new one but I am 50 days outside the 1 year limited manufacturer warranty period. Virgin, of course, will not replace the phone for me despite this being a network problem. The responsibility of which should fall on their shoulders. My side of the contract is to pay and pay on time which I have always done. Their side is to provide the services promised at time of purchase and they have dropped the ball. Hope someone out there has an awesome suggestion that doesn't involve going into iTunes and tweaking it or jailbreaking the phone. Until then....namaste.

  • My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

    My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.

    Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
    Resolve specific iTunes update and restore errors

  • TS1398 Since I upgraded to iOS 7.0.2 my phone will not auto-connect to the home WiFi network.

    I upgraded my iPhone 4S to iOS 7.0.2 and now my phone will not auto-connect to the home wifi network.  Each time I leave and return to within range of the network I have to remember to manually connect, otherwise it continues to use 4G for data.  The credentials are saved (all I have to do is tap it to connect) but just won't happen automatically any more.
    Is anyone else seeing this problem?

    Tried the reset multiple times. No go. Before the IOS 7.0,2 update my devices were connecting to home WIFI eventually.

  • HT6162 My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download & Install' button, even when I am at home and my wifi is on. How do I fix this?

    My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download & Install' button, even when I am at home and my wifi is on. How do I fix this?

    Unfortunately yes, though technology would never move on if it kept to older standards and did not strive to do more.
    The app store always gives you the option to use a previous version of the app IF it is available for your device.
    Sorry but you are stuck without new hardware.
    PJRS

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