Phone won't charge when shut off

I have a new Blackberry Classic and most of the time the phone won't charge when it's shut off. It's not a problem with the charger, as the phone will charge when it's turned on. Sometimes (not all of the time), I can get it to charge when shut off by turning the phone on and off a few times. It's also not a question of the charging lights not working, as I've left it turned off and plugged in overnight, and the charge will be less in the morning than the night before.
Aside from this, the END CALL button normally turns the phone on and shuts it off (as it did on the Bold) when the phone is unplugged. When the phone is plugged in though, the END CAll button won't turn the phone on.
All of this makes me wonder whether the phone has some underlying power/charging problems that will get worse as the phone gets older.
Does anyone have any suggestions?

Thanks for the advice everyone, the software update solved the problem.
QM, even without the software update the phone should charge when it's turned on. Is the battery so dead that the phone can't even be turned on? If that's the case, then I would return it. Otherwise, I would plug the phone in, turn it on, wait for the battery to charge and then do a software update.

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I upgraded to the iPhone4 (4.0.1) and the same thing is occurring: the iPhone won't charge when it is turned off; only when it is left on will it completely charge.
Because it happened with my 3GS after upgrading to iOS 4.0.1, I am assuming that it is a software issue with the new operating system.
I have tried a restore as recommended by tech support, but that did not resolve the issue. Has anyone else had the same problem? Any idea how to fix it so that the iPhone4 can charge when placed in the dock and is turned off? Thanks.
Message was edited by: acmd1633
Message was edited by: acmd1633
Message was edited by: acmd1633

1) stop being impatient.
We are all users like yourself... reposting one minute later is not going to get a lot of sympathy from us.
2) Clean the dock connector with a soft, dry brush
3) Try a different sync cable or charging device.

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Not sure if this has anything to do with the new download, but Thursday I downloaded the '08 updates (yeah...I am slow getting to it), anyway... while I was downloading the updates, my phone of course was charging from the computer. After the download was finished I turned my phone off and plugged the phone into the wall charger. Charged fine... well last night (Saturday) I had to recharge my phone, but once I connected my phone to the wall charger it would not respond and/or start charging. Tried to plug it into the computer and it said my USB port was overloaded. I was ticked... needless to say I tried again this morning with no luck. Left my phone off for a few hours still nothing. Called tech. support and the guy asked me to try it again on the computer and read what the error said to him.....low and behold it started charging... on the pc and then on the wall charger. I have no idea why it started to work. I was happy it did, but has anyone else had this issue?

Odd problem, but there are all kinds of problems with the wall chargers. If you want a new one, make an appointment with your local Genius Bar at the apple store, bring in your misfunctioning one, and they will swap it out for a new one. They do this routinely for charging bricks, sync cords, and headphones.

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Clean the dock connector.
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Hi abcdemilyx,
It seems are you experiencing an issue charging your device, and some camera troubles. I have located a couple articles that may help you.
Charging article:
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Camera article:
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

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http://support.apple.com/kb/HT1414

Phone won't charge when shut off

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