Phone won't connect to wifi saying authentication problem

My phone after being connected to sky wifi from sept 2013, has all of a sudden started hardly connecting, and always says 'authentication problem'. I have my iPad connected to the wifi too, but this has also been connecting fine since sept 2013.The connection to my phone drops a lot, and then when it is connected it is very, very slow. It doesn't drop at all on my iPad.  Please can someone help me. And put it in layman terms please, thank you. EM

Two things to try. Change the wifi channel on the Sky router/Hub itself, instruction on a post at the top of this forum. And try forgetting the network on the iPhone; Settings->WiFi, and select the network ticked. Select Forget This Network and confirm it. Then reconnect to the Sky router/Hub by selecting the wifi network and entering the password again on the iPhone. Try the latter first, then change the wifi channel on the Sky Hub/router after this step. If you don't have an iPhone, then use the steps appropriate for that phone to basically do the same as above, for forgetting and reconnecting the phone to the wifi network.

Similar Messages

  • I just got a new iPhone, and i need to restore it. But my phone won't connect to WiFi. It just says LTE. Why is this??

    I just got a new iPhone, and i need to restore it. But my phone won't connect to WiFi and i'm AT HOME. It just says LTE. Why is this??

    Do you have Wi-Fi router at home?

  • A dilemma - phone won't connect to wifi, need to upgrade IOS but need to connect to wifi to update IOS

    Noticed a couple of weeks back that the phone wouldn't connect to WIFI - that option is grayed out on the settings>wifi screen.
    I've gotten suggestions that I update the software, but phone says it needs to be connected to WIFI to download update...
    Where do I go from here?

    Read this: iOS: How to update your iPhone, iPad, or iPod touch - Support - Apple

  • 4s phone won't Connect to wifi

    Since update to ios6 I cannot connect to wifi keep getting thrown off with an apple.com log in page. Any help please.

    Hey Shane fon,
    Thanks for the question. I understand you are experiencing issues with Wi-Fi connectivity on your iPhone 4s. The following resource may help to resolve your issue:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap  and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
              Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.
    Wi-Fi disconnects or signal strength is less than expected
    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
              - previously connected Wi-Fi networks and passwords
              - recently used Bluetooth accessories
              - VPN and APN settings
    Thanks,
    Matt M.

  • My ipod touch won't connect to wifi at home and it use to, it keeps saying my password is wrong

    My ipod touch won't connect to wifi at home, it use to work just fine, now it keeps telling me my password is wrong, but it can't be wrong because it is the same one I have always used. I also have an IPad2 that belongs to my daughter and it connects with our wifi at home with no problem.  But, why is my wifi telling me that my password is wrong.  I have tried everything, we have changed the pass word and that did not work.  We have have taken security off of our wifi and my ipod touch give me another message, but it won't connect to my wifi at home.  Please help... b/c the greatest thing for me is to be able to connect to wifi at home.
    thanks

    I have even shut down my ipod touch to see if it fixes the lack of wifi connection at home but it keeps telling me my password is wrong.  I can connect everywhere else, but not at home.  Pls help my.. I need to connect at home.  Does it matter if we have othere decives like ipads connected to the same wifi.  Because we have an ipad2 and my ipod and up until 1 week ago, we had very little issues keeping both of our devices connected at home.  Eitherway the ipad2 is still working just fine on our home wifi, but my ipod touch keeps refuseing to accept the password.
    Pls help, i am very frustrated and I have tried everything.

  • IOS devices and Exchange won't connect over Wifi

    Neither my ipad nor my iphone 5 will connect with my exchange server over my wifi network.  The problem is limited to IOS devices on wifi and Exchange.  The phone will connect with exchange over the cellular network.  My windows laptop works fine over wifi with exchange and everything else.  The ipad and iphone will connect to wifi and have no problems with web browsing, gmail, etc.  I've used both devices successfully for months and the problem started yesterday.  I did not do any IOS updates yesterday.
    iPad and iPhone are both on IOS 7.0.4
    The message on the screen:  Cannot Get Mail.  Server error.  Contact your server administrator.
    It also says:  Cannot Get Mail.  The connection to the server failed.
    What I've tried:
    Resetting network settings (only tried on iPad, since it didn't work)
    Powering off each device then turning back on
    Powered down the wireless router and powered back up
    Confirmed with the exhange hosting company (GoDaddy) that they've made no changes

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Iphone won't connect to wifi

    My iphone won't connect to my home wifi. It say's connected but when i try and go online it say's unable to connect. I've tried forgetting the network, turning wifi off and on. The ip address is ok and my laptop connects ok.
    Has anyone got any ideas about how i can fix it?

    I am having the same issues as GirlyGirl.  Every other day or so my iPhone 3GS won't connect to wifi.  Before I was showing the wifi signal as if it were attached but I couldn't surf Safari.  Now even though under the wifi settings it shows I'm connected, I don't get the wifi fan showing I'm connected.  I've done the following:
    Renewed lease
    Forgotten network
    Reset Network Settings
    Reboot my iPhone
    Two days ago when I rebooted the router and Reset Network Settings it started working correctly.
    I've been working with my internet provider, they tell me my firmware on my 2wire is up to date & the issue is definitely with my iPhone.
    Security Settings:  WPA-PSK (TKIP) and WPA2-PSK (AES)
    My iPhone is attaching to the 169.x IP Address and the Subnet is 255.255.0.0. The router, DNS and Search Domains are blank.
    Also to note, I changed the name of my device through the gateway router so I could identify it more easily.  As of today it had defaulted back to the old name which is the ip address. Even if I don't change anything it isn't keeping those settings.
    Other than restarting my router and taking everything down for 15 minutes each time, what else can I try? 

  • 3GS won't connect to WiFi since updating to iOS6

    3GS won't connect to WiFi since updating to iOS6.

    If the problem is only your home WiFi do the following:
    Reboot your router by removing all power from it for about 30 seconds
    If that doesn't fix it on the phone go to settings/general/reset - Reset network settings

  • After iOS 6.1.1 update, phone won't connect to data network

    I've just updated my iPhone 4s to iOS 6.1.1 and now my phone won't connect to AT&T's data network at all. Wifi still works fine, but if I turn it off I have full bars, but no connection to the data network. This worked just fine before the update--what can I do to fix this?

    Same with me. 4s-6.1.1--Airtel-india.

  • IPod touch 4 won't connect to wifi anymore

    Ok, I am having some problems re-connecting to my wifi at home. I have done all the updates for my ipod touch 4th gen, and I've tried almost everything. I have turned wifi off & on, forgotten the network, reset network settings and STILL nothing is working. When I look at the info on the network I'm trying to connect to, the IP address and some other numbers don't match the info on my phone(which does connect to wifi). The numbers start with 169... Instead of 192..(my home wifi IP). It won't let me change the info either. Please help me out! My games work but I can't get on the internet or the apple stores. And all the other devices in the house connect except my iPod!

    The 169... address means that the iPod could not obtain an IP address from the router
    Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • Tablet will not connect to router it is saying authentication problem

    Tablets saying authentication problem after password is put in,and i dissconected my  phone now that wont connect

    Hi whittydaz,
    Thanks for posting onto the Forum,
    It's not good to see that you are having trouble connecting to the Sky Router with your wireless devices. Can you please tell me if you are able to connect to a device wired at all? What lights are appearing on your Sky router at the moment?
    Have you reset your Sky Router by pressing and holding the button on the back of the router for longer than 30 seconds?
    Please let me know the answer to these questions and hopefully we can get to the bottom of this
    Cheers,

  • I downloaded iOS 8.2 and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on...

    I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working...  I have reset the phone twice, tried via cell service, and rebooted my wireless router..

    As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
    https://www.apple.com/support/systemstatus/
    Edit

  • Since the last updating of the system, my Ipad 2, it won't connect to wifi more than 5 minutes at a time unt

    Since the last updating of the system, my Ipad (model MC769C), it won't connect to wifi more than 5 minutes at a time until I reset the router.  Anyone can help ?

    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting
    http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet
    http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • My phone doesn't connect to wifi if they give me a new one I have to pay for it? Or its covered by the 1 year warranty from apple?

    My phone doesn't connect to wifi... If the give me a new one a have to pay for it? Or its covered by the 1 year warranty?

    I'm not sure about Apple's policy but see if this fixes your wifi issue: http://helpios7.com/fix-wifi-connection-issue-ios-7/

  • Since i updated 6.1.3 phone is not connecting to wifi?? Help

    since i updated 6.1.3 phone is not connecting to wifi?? Help

    see also:
    https://discussions.apple.com/thread/4909703?start=0&tstart=0
    <Link Edited By Host> 

Maybe you are looking for