Phone won't download new update 1.1.1

Hello, this is the first apple product I have ever purchased, and more than likely the last, Had the phone 2 weeks, downloaded the other update 1.0.3 I think it was. I travel alot, did it on my laptop with an aircard, no problems. this new update downloads the whole 152.3mb on itunes, then it says done, then a window pops up saying something to the effect of there was a problem downloading to michaels iphone, unknown error occured then it says (-48) and check your connection and so forth, try again later. I have tried it about 10 times. Been on the phone with apple support for over 3 hours, the first guy gave me a bunch of bs that it was the aircard being to slow and timing out, if it timed out it would have stopped somewhere b4 152.3mb and saying done..I have also tried on wifi to no avail, we tried with norton firewall off and so on, I did download the newest version of itunes, still no luck, reset the phone, no luck....the only thing i haven't done is to restore the phone to original....don't want to lose all my stuff.....any ideas would be appreciated....oh and the first guy at support finally ended up saying that there was problems with the new download and that I should just not download it...the last guy I have left messages for 3 times and he NEVER gets back to me......IMHO their support *****.

just a few questions:
1) what kind of computer are you on?
2) What operating system are you using?
3) Have you installed any 3rd party apps?
4) Are you using AT&T as your cellular provider?
5) Have you installed anyother updates prior to this one?
6) What version of iTunes are you using?
7a) Do you have a 4gig or 8gig iPhone?
7b) How much free space is left on your phone?
or
7c) how many songs have you placed on the phone?
8) Is there a Apple store in a city you are traveling within?
9) Is there another computer with iTunes installed that you can try to update on?
10) Did you name your phone using a ' or other symbol... if so right click in itunes and rename..

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