Phone won't reboot

my phone died and i went to recharge it it turned it self off and now it is stuck near the end and wont do anything what can i do to fix it plz

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Phone won't reboot / continuous timer screen

    Hello,
    I was in the wifi manager, intending to search for wifi in the area, when an error message flashed up (I didn't get time to read it all although it said reset? at the end). Then my phone went to a white screen with the timer clock on it and it has been like that since (about 6  hours). I tried taking the battery out, and the battery and the SIM card - leaving both out for 2 hours, but as soon as I put the battery back in the timer clock screen came back.
    Could you tell me how to fix this please.
    In reference to the previous message - I do not know the free memory space etc - sorry!
    Thanks
    Dawn

    PS. the clock screen has now gone - it is just completely black. I have taken the battery out for more than 5 minutes but it doesn't reboot. A red light comes on when I put the battery in but doesn't stay on...

  • Phones won'ts get configuration from cucm after rebooting

    hey
    i have issue with a CALL MANAHER v9.1 after installation and rebooting, i trie to make some apply on phones but phones won't applis those changes;
    i trie to make a reset factory on phones but nothing work.
    phones show me the configuration before rebooting the server.
    best regardd

    What kind of config is not taking or apply changes to the phones ?
    Sent from Cisco Technical Support iPhone App

  • I updated my phone to IOS 8.2. Now my phone won't turn on. I tried to reboot but it won't reboot

    I updated my phone to IOS 8.2. Now my phone won't turn on. I tried to reboot but it won't reboot

    The first two approaches is reboot by holding both the power and home buttons until the apple logo appears.  If that does not work, then the second, and more drastic approach is to use the recover mode to connect to the computer running iTunes per http://support.apple.com/kb/HT1808 and summarized as:
    But note you will need a backup of your content as the recovery mode erases all content and settings.

  • Since iOS 7.1 my phone won't turn on and is asking me to connect to iTunes. I connect to itunes and it says it needs to be restored. Not sure why. I try to restore it and then it says something went wrong and it won't work. So I've been without my phone

    Since iOS 7.1 my phone won't turn on and is asking me to connect to iTunes. I connect to itunes and it says it needs to be restored. Not sure why. I try to restore it and then it says something went wrong and it won't work. So I've been without my phone for a couple days now. It gives me error code (29). The phone almost reboots and then 3/4 of the way through it gives me the error message.

    If using windows...
    Temporarily disable your firewall and antivirus software and try again...
    http://support.apple.com/kb/TS1379
    See iTunes Connection Issues here...
    iTunes for Windows: Troubleshooting security software issues
    NOTE:
    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
    iTunes free download from www.itunes.com/download

  • I downloaded iOS 8.2 and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on...

    I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working...  I have reset the phone twice, tried via cell service, and rebooted my wireless router..

    As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
    https://www.apple.com/support/systemstatus/
    Edit

  • IPhone won't reboot past Apple logo.

    iPhone 4 won't reboot past Apple logo. It will not show up in iTunes to perform a restore. I can't even get it to turn off. Help?

    Reset phone - press both home and sleep/wake buttons until the Apple logo reappears.
    If that doesn't work, try recovery:
    1. Update to latest iTunes (10.3.1)
    2. Connect phone to a USB port directly on the computer
    3. Press both home and sleep/wake buttons until the Apple logo appears, then continue pressing the home button alone until iTunes detects the phone in Recovery mode.
    4. Follow the prompts to restore.

  • IPhone 5 won't reboot past Apple logo. It will not show up in iTunes to perform a restore.

    iPhone 5 won't reboot past Apple logo. It will not show up in iTunes to perform a restore.After the logo appears the phone will get switched of by its own. I updated my phone 2 days before.

    The iPhone can only be serviced in the country where it has been bought, and it can't be shipped internationally to Apple Support, you'll or somebody else have to bring it personally. If you registered the phone with your Apple ID, you might not need the receipt, Apple Support should have your data.
    Did you try to set it back to factory settings without using any backup afterwards?
    Use iTunes to restore your iOS device to factory settings - Apple Support

  • Phone won't dial out. Old phone received missed calls yesterday instead of my new phone.

    Current phone suddenly won't dial out. Yesterday my old phone (which I use for WiFi only and which has not been activated for about 1 year) started receiving calls instead of my current phone. I was not around to answer them, but they only registered as missed calls on my old phone.
    Today I tried making a call and my current phone won't dial out--trying to dial any number just gives me silence and then it disconnects after 30 seconds or so. I tried dialing out on the old phone, but it gives me a roaming message and wants me to either buy a calling PIN or call collect to dial out. On my current phone I can still use data/internet fine and I think texting still works (tested by texting my own number and I received the text).
    I've tried powering off the old phone for a while and then restarting the new phone, but it didn't help... I can't call verizon since I can't dial out and its saturday night so it looks like their chat is offline..
    How can I fix this? Help is greatly appreciated!

    Thanks for the reply.
    Unfortunately *611 does not work -- like all numbers I try to dial, it goes to the "dialing" screen then does nothing for about 30 seconds, then it disconnects.
    *228 Brings up a message box that says "a verizon wireless sim card has activated your service and updated your phone's roaming capabilities. Your phone number is [my number]" The problem is not fixed however.
    I should also clarify that I have been using my old phone for wifi/mp3 playing just fine for the past 1 year without experiencing this problem ever before. My current/newer phone has been working fine right next to it all that time. I did just pull my old SIM card out of my old phone just now in case that might help (should have done that a long time ago). I also removed the battery. That was several hours ago, still having the problem after rebooting the new phone and testing many times.
    Using another person's phone I have now verified that I can't make or receive any calls on my new phone, but I can send and receive text messages as well as use mobile data/internet. The newer phone is an LG G2 and the old phone is a Galaxy Nexus if that matters.
    Thanks for the help so far

  • Iphone 4 won't reboot

    A window popped up asking me to upgrade a program and I said yes. the phone then locked up, turned off, and won't reboot.
    All that comes up is the apple logo. It takes about 15 minutes for the phone to shut down when I try. I have tried a reset but it doesn't help. and itunes will not recognize the phone. What can I do?

    If the iPhone still does not boot after a reset (holding the sleep/wake button and the home button), it may be necessary to perform a forced restore.
    Try turning the iPhone off and then holding the home button down while connecting it to your computer. Keep holding the home button until iTunes gives you the message that it has " detected an iPhone in recovery mode".
    If iPhone will not power off, connect the iPhone to your computer and perform a reset and then release the power button when the screen goes black.

  • Droid X won't reboot past the M logo

    My Droid X won't reboot past the M logo.  I have tried taking my battery out and it still doesn't work.  Any suggestions?

    You may have to do a dreaded factory reset.  Follow the second method in these instructions from Motorola using the Power button and Volume rocker.
    https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/63875/~/droid-x2---master-reset-%2F-factory-data-reset
    Be aware that a factory reset will delete all of your data (SD card will be safe though).  If you have your contacts backed up via Google gmail or Verizon Backup Assistant they will be safe too.  But you will have to download and install all of you apps again as well as set up your email and social apps.
    If a factory reset does not help try removing your SD card and repeat the factory reset.  If that doesn't work, seek professional help (Verizon tech service) or get a replacement phone.

  • My iphone 5s just shut down and won't reboot, just flashing apple logo

    my iphone 5s just shut down and won't reboot and just flashes the apple logo. Can anyone help?

    Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again.
    If this does not work, see if you can connect in recovery mode, explained in this aricle:
    If you can't update or restore your iOS device
    If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
    Find an Apple Authorized Service Provider
    iPhone - Contact Support - Apple Support

  • I changed my iCloud account ID but my new phone won't let me change it. It keeps asking me for for my old ID password and won't let me delete the account unless I turn off the find my phone feature. It won't let me do this because it will not accept my ol

    I changed my ICloud account  ID but my new phone won't let me change it unless I put in my old password and turn off the find my phone feature. But the phone will not recognize my old password. Can someone help me?

    New iPhones don't come setup with an Apple ID/Password. What you're experiencing is called Activation Lock, & unless you know the original Apple ID/Password that was originally used to first activate this phone, you won't be able to reactivate it.
    You can login to iCloud.com, from any computer, use Find My Phone to locate & erase the phone. But, you'll still need to know the original Apple ID/Password to reactivate it.

  • My phone won't let me update or download apps. We've tried resetting it. I think I need to take my card off my account. How do I do that??

    My phone won't let me update or download apps. How do I fix this?

    Hi Jbcarver09,
    If you feel you may need to change the billing info associated with your iTunes Store account, you may find the following article helpful:
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/ht1918
    Regards,
    - Brenden

  • Hi I am just after downloading ios 5 to my iphone but now the apps on my phone won't open or work? Any ideas as to why? thanks.

    Hi, I am just after downloading ios 5 to my iphone but now the apps on my phone won't work, even the free ones. Have tried deleting and reinstalling but it asks for credit card details even for the free apps. Any ideas as to why this is happening? Thanks

    If it is asking for account details then it might just need you to confirm your account before it lets you proceed. Maybe the terms and conditions changed since last time or something like that. Try signing into your Apple account in iTunes on a computer first to check that. Then restart the phone and try again.

Maybe you are looking for