Phone won't recognize battery

My blackberry 8100 started sporadically not recognizing the battery (no battery symbol) a few months ago. I could get it to come back by taking the battery in and out, which after a while it would work again. This happened several times, but recently I could not get it to recognize the battery again like before. I got a new battery to see if that was the problem, but it does not seem to be a battery issue since it is still doing the same thing… It did come back for a short period of time with the new battery then just out of the blue it has gone out again and no matter how many times I take it in and out, it will not recognize the battery. Is there anything else I can try?

Oh dear, yes that makes a difference. RIM is working on releasing a MAC version of the full DTM package, but I'm not sure it's out yet...you can keep up with that here:
http://na.blackberry.com/eng/services/desktop/mac.jsp
What this leaves you with is only the OTA update method...
KB15633 Request a wireless BlackBerry Device Software update using a BlackBerry smartphone
BUT -- the wireless update method may not backup and restore your data...which would be tragic. If you can get the PocketMac software to work, it may do that for you pre-update (and restore after)...but I'm not at all conversant on MAC/BB integration. But, there is an entire section of this forum dedicated to that:
http://supportforums.blackberry.com/rim/board?board.id=blackberryformac
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Charge Remaining (mAh):          0
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          0
Health Information:
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Battery Installed:          No
Amperage (mA):          0
Voltage (mV):          0
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AC Power:
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Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Sleep on Power Button:          Yes
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
PrioritizeNetworkReachabilityOverSleep:          0
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Sleep on Power Button:          Yes
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
Reduce Brightness:          Yes
Hardware Configuration:
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Thank you
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I'm just one of the select many having the battery issue where there's a big "X" in the battery on the indicator.
Here's what I'm running:
Model Name:          MacBook
Model Identifier:          MacBook2,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.16 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          4 MB
Memory:          3 GB
Bus Speed:          667 MHz
Boot ROM Version:          MB21.00A5.B07
SMC Version (system):          1.17f0
Serial Number (system):          W87262X3YA4
Hardware UUID:          00000000-0000-1000-8000-0019E33E3B25
Sudden Motion Sensor:
State:          Enabled
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Charge Information:
Charge remaining (mAh):          0
Fully charged:          No
Charging:          No
Full charge capacity (mAh):          0
Health Information:
Cycle count:          0
Battery Installed:          No
Amperage (mA):          0
Voltage (mV):          0
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          5
Automatic Restart On Power Loss:          No
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Wake On LAN:          No
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          60
Revision:          0x0000
Family:          0x00ba
Serial Number:          0x00873146
Charging:          No
1.I got a new battery and MagnaSafe power adaptor.
2.I tried the SMC reset I was told to reset the PRAM but I'm really sketchy about doing that sort of thing and I'm not exactl sure how the PRAM reset would relate.
My conclusion.....Hardware malfunction?
I see no symptoms that it could be the logic board, so I'm guessing it's the internal connector from the batery to the logic board. I installed snow Leopard, have the latest firmware updates.
Anybody?

I love how common this problem is and Apple completely avoids it. I'm in the same boat.

Won't Recognize Battery

I have a blackberry curve 8310 and it has not been used for a little while. I just recently decided that I wanted to use it again however when I plugged it in i am getting a symbol of a battery with a red slash through it??? It has now been plugged in for a few hours but nothing has changed, does anyone know what it could be or what I need to do to be able to use it???

wps2000 wrote:
i have had it plugged into the wall outlet the whole day and i have removed and re-inserted the battery several times???
Did you do it as I described? For a deeply drained battery, one day may not be enough.
wps2000 wrote:
will it charge even though it says there is no battery??? any other suggestions???
Yes.
wps2000 wrote:
any other suggestions???
Perhaps a new battery. BUT, if the device and the battery is completely drained, you'll likely see the same "no battery" symbol yet again and need to repeat this process. I have.
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