Phone wont connect to apple server when setting up

I got a new phone mailed to me, I put my sim card in it and I am trying to go through the setup process (via cellular connection). it looks like I have service bars, but the phone keeps telling me it cant connect to the apple server

Did you already try these steps?
If you get an error message, find out how to fix most update and restore errors.
If your iOS device with cellular service doesn’t activate after restoring, find out how to fix activation issues.
If your iOS device restarts repeatedly or isn’t responding, for example if you see a stopped progress bar or no progress bar, put the device into recovery mode and restore it again.
copied from Use iTunes to restore your iOS device to factory settings

Similar Messages

  • My iphone 5 is in disabled status but when going through the recovery process it asks for the SIM pin but I cannot access the screen as the phone wont connect to the activation server not the screen to unlock the SIM. What do I do?

    My iphone 5 is in disabled status but when going through the recovery process it asks for the SIM pin but I cannot access the screen as the phone wont connect to the activation server not the screen to unlock the SIM. What do I do?

    That's usually a symptom of a phone that was hacked or jailbroken to unlock it.

  • I downloaded ios7 after being asked to restore. But now my phone wont connect to the activation server and is asking to restore again but I cant because itunes does not show any of my phone information

    I downloaded ios7 after being asked to restore. But now my phone wont connect to the activation server and is asking to restore again but I cant because itunes does not show any of my phone information (it just shows a blank white screen with "iphone" in the centre".

    I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.

  • My iPhone says Searching in the top right hand side and has been like this for 2 days. Already had a replacement sim yesterday, still not working. Apple advised me to restore my phone by connecting to iTunes. When trying to do this it's not allowing

    My iPhone says Searching in the top right hand side and has been like this for 2 days. Already had a replacement sim yesterday, still not working. Apple advised me to restore my phone by connecting to iTunes. When trying to do this it's not allow

    Are you on a Windows PC? Do you have anti-virus software running on it? Here are some help articles for you to troubleshoot with:
    Resolve iOS update and restore errors
    Resolve iOS update and restore errors in iTunes

  • IPhone update:  "Cannot connect to Apple Server"

    First time I got that message when I tried to update the iPhone software!   iTunes works fine, all downloads and updates.  Used the iTunes connectivity tests, all worked fine.  My security software and all setting haven't changed.  Nothing's changed.  Sync works fine.  When I plugged in my iPhone and started iTunes, it said an update is available, but then when I click update, it tries to connect to the server but then I get the message "cannot connect to apple server."  Help!  Thx

    I disagree with the above two posts.  It is probably the same issue as  described here: https://discussions.apple.com/message/17784700#17784700
    Try adjusting the DNS servers on your PC to 8.8.8.8 and then trying it.
    Edit: another post with the same problem/solution: https://discussions.apple.com/thread/3789415?tstart=0

  • Updated my iphone 3gs to the 5 ios and now my phone wont read my sim card when i reacticate it

    updated my iphone 3gs to the 5 ios and now my phone wont read my sim card when i reactivate it.
    Every time i connect it to itunes all it says is "There is no SIM card installed in the iphone you are attempting to activate." Even thought there is a sim card connected in my phone.

    Is the SIM from a supported carrier?
    Is the device carrier locked, officially unlocked, or hacked to be unlocked?
    Has the SIM been reseated?  If not, try that.
    Also, basic troubleshooting is reset, restart, restore.  Has any of that been tried?

  • Both my iphone 4s and my ipad3 will not connect to the server when trying to access my email account. Why, and how do I fix it.

    Since 29/10/2012 my iphone 4s and more recently my ipad 3 will not connect to the server when trying to access my email account. All I get is an error message saying that 'cannot get mail, connection to the server failed' I hadnt changed any settings it just happened. I have since done a complete re-boot on the ipad but to no avail. Anybody got any suggestions?

    No. Everything was working fine and then it wasn't. I hadn't changed any settings or switched either one off. When the phone stopped working properly I ignored it because I always have my ipad with me but that just sopped working properly and now I am stuffed. I have tried most solutions suggested on here even wiping the ipad clean and re-booting. I did this exactly the same way as when I first got it but still no joy. The same with the phone.

  • I am unable to restore my iPad. iTunes keeps coming up with "unknown error (3004)" I have updated my Windows, tried searching for apple updates, but keep being told "cannot connect to apple server" HELP PLEASE

    The whole problem started when I was syncing my iPad to update it. iTunes for some reason, put it into recovery mode. I have done all the hints and tips for the error code, checked my internet connection & tried to restore on another computer, but it required an update of iTunes and would not connect to Apple server either.

    Here is the work around:
    When and if you get the same error it will prompt you to select one of three choices:
    You have to select the LAST choice ---either Cancel (if you do this you will keep going around in circles), Restore to YOUR settings (which is really a trick question), or Restore to Factory (sorry I can't recall exact language)
    Then in itunes select your ipad under "Devices" if it doesn't automatically...(YOU CAN SKIP TO #5)
    There will be 3 Boxes in the "Summary" screen for you to choose from:
    VERSION: DO NOT SELECT RESTORE, BACK.. I selected "Back up to this computer", OPTIONS: click on which ever box you desire (I did #1 & #2). Then I selected "CONFIGURE UNIVERSAL ACCESS" and hit "OK".
    In the bottom right hand corner you will see two choices, select "SYNC" and your ipad & computer should start the syncing process which could last a LONG time depending on how much data you have backed up.
    Sorry if this doesn't work for you but it's working so far for me! Good luck...and Apple please don't do this again! So very confusing!

  • My iphone 4s wont connect in apple tv 3rd gen dont show the airplay icon, but apple tv can connect in Bose sound touch 20 via airplay, and the iphone also connect to sound touch 20 via airplay, so it means theres something wrong in my iphone.

    my iphone 4s wont connect in apple tv 3rd gen dont show the airplay icon, but apple tv can connect in Bose sound touch 20 via airplay, and the iphone also connect to sound touch 20 via airplay, ive just buy it yesterday in Mediamarkt Spain,, so it means theres something wrong between my iphone and the apple tv? please me

    Hi jaredfox06,
    If I understand the issue correctly, you have recently purchased a used iPhone and you do not see your Apple TV in the control center in order to AirPlay.  To troubleshoot this issue please follow the steps outlined below.
    Try these steps first
    Make sure that you have the latest software on your iOS device and Apple TV.
    Make sure that both devices have Wi-Fi turned on.
    On your iOS device, go to Settings > Wi-Fi.
    On your Apple TV, go to Settings > General > Network.
    If you're trying to use peer-to-peer AirPlay, make sure that both devices have Bluetooth turned on.
    On your iOS device, go to Settings > Bluetooth.
    On your Apple TV, go to Settings > General > Bluetooth.
         If you don't see AirPlay in Control Center
    When an AirPlay-enabled device is available, you'll see AirPlay in Control Center on your iOS device.
    If you don't, try these steps:
    Restart your iOS device and Apple TV.
    Connect both devices to the same Wi-Fi network.
    On your iOS device, go to Settings > Wi-Fi.
    On your Apple TV, go to Settings > General > Network. If your Apple TV is connected using Ethernet, make sure that it’s plugged in to the router you're using for Wi-Fi.
    On your Apple TV, make sure that AirPlay is turned on. Go to Settings > AirPlay.
    Get help using AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support
    Have a good one,
    Alex H.

  • Installed IOS 7 now phone wont connect to my wifi

    installed IOS 7 now phone wont connect to my wifi. I keep getting "unable to join network". Am i missing something? Computer is connected to the wifi and the password is correct.

    Hi there,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    -Griff W.

  • TS1538 my i-phone wont connect to i-tunes i canceled the update by accident, can anyone help?

    my i-phone wont connect to i-tunes i canceled the update by accident, can anyone help?

    You can try entering restore mode.  See: http://support.apple.com/kb/HT1808

  • TS1398 On holiday in Spain, my phone wont connect to wi-fi at my friends apartement but connects to some wi-fi locations in the city. The rest it tells me that "Unable to connect" even though i know the password is correct and my ipad connects.

    On holiday in Spain, my phone wont connect to wi-fi at my friends apartment but connects to some wi-fi locations in the city. The rest tells me that " Unable to join the network" even though i know the password is correct and my ipad is connected.
    I have tried resetting network connections and switching on/off wi-fi, and also reset using home and top button, still nothing.

    Try going to the Wifi settings and clicking the little arrow next to your network, and click "forget this network" then try re-connecting. If that doesn't work, try going to settings-general-reset and clicking reset network settings. Also, make sure you have your network password correct if there is one.

  • I'm unable to connect to the server to set up my ipad

    I'm unable to connect to the server to set up my ipad

    Check firewall, if you're on wifi then try ethernet to rule out interference. It is likely a network issue.

  • My 3G unlocked iPhone is not syncing mail or contacts from my mac book pro, using Lion. I am able to get a calendars and music, only. I get the message that I need to reset the password which I have done 3x's on the phone and on the Apple server.

    My 3G unlocked iPhone is not syncing mail or contacts from my mac book pro, using Lion. I am able to get a calendars and music, only. I get the message that I need to reset the password which I have done 3x's on the phone and on the Apple server.

    Good to know that, but what can I do to get the mail and contacts downloaded from Icloud onto my Iphone?  I am told that the password needs to be reset and I have erased and reset it 3x's already? Should I Restore All Settings or Restore Network Settings or will that result in a situation where I have to have it re-unlocked again? GRACIAS!

  • Can't connect to apple server update anyone experiencing same thing?

    can't connect to apple server update iOS 5.1 anyone experiencing same thing?

    jterr1 wrote:
    Same with me.  Could it be over loaded?
    Naah.  Couldn't be more than a half-dozen persons trying to download simultaneously!

Maybe you are looking for

  • I can't get my Dynamic PDF Widget to work in Captivate 7

    Hello all, I've been trying to get my Dynamic PDF to work in my Captivate 7 project. I have created a button on the final slide where I want the user to open the PDF, I have named it correctly to correspond with the Dynamic PDF. I have also updated e

  • Lenovo A3500-FL Android Tablet. Won't Enrypt

    Hello. Not sure if anyone else has run into this problem, but my A3500-fl won't encrypt. It starts to reboot but that's all it does. Never encrypts, and it's keeping me from adding my work email to it.

  • Change language of output type in output type condition?

    Hey Team ABAP, subject is MM output type determination for PO. Standard finds his customized output type and sets communication language of supplier as output type language. I need to somehow change that, as we dont want to print our PO´s in supplier

  • Preview totally different from iWeb view

    I'm exporting to a folder, and when previewed there, fonts are wrong, colors wrong, and new changes don't always appear. I'm using Verdana exclusively (I though Optima might have been causing the problem, but V doesn't work either. Very puzzling and

  • Itunes 'shared folder' is not showing up on sidebar

    I have enabled "home sharing" on both computers shown here Understanding Home Sharing, but I can't see the music on my laptop that I want on my desktop. Please advise. Thanks.