Phone wont connect to store...tried EVERYTHING!
ive tried rebooting my phone, turning restrictions on and off, restarting network, signing out and back into itunes store and turned wifi on and off . still get message cannot connect to itunes.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
Similar Messages
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Updated to iTunes - won't connect to Store - tried everything!
I've been through all KB items, tested everything suggested. Here is text of diagnostics:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-50).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-02-14 15:09:39.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
ITunes not connecting to store - tried everything - here are my diagnostics
Hi All
I have looked through this forum to find answers as to why my iTunes 10 wasn't connecting to the store. So I uninstalled and installed older version.
Here are my diagnostics
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite Pro L500
iTunes 9.0.0.70
QuickTime 7.6.8
FairPlay 1.5.18
Apple Application Support 2.1.5
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Current user is not an administrator.
The current local date and time is 2012-01-23 22:58:47.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 9.0.0.70 is currently running.
iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B1183BDB-E35D-4FA6-AAD6-A9CF9BF55BEA}
Description: HUAWEI3G.3 Mobile Broadband
IP Address: 115.128.4.207
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 202.124.65.18
202.124.65.18
202.124.65.22
Adapter Name: {0852673E-18D2-48F7-803D-3B08ADADFDBF}
Description: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name: {A8791870-FB2D-4D90-8467-6E4E404679E0}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: HUAWEI3G.3 Mobile Broadband
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2012-01-23 22:45:22.Hi B Noir
I have done that and please see the diagnostics below.
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite Pro L500
iTunes 9.0.0.70
QuickTime 7.6.8
FairPlay 1.5.18
Apple Application Support 2.1.5
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Current user is an administrator.
The current local date and time is 2012-01-26 12:47:15.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 9.0.0.70 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B1183BDB-E35D-4FA6-AAD6-A9CF9BF55BEA}
Description: HUAWEI3G.3 Mobile Broadband
IP Address: 115.128.4.182
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 202.124.65.18
202.124.65.18
202.124.65.22
Adapter Name: {0852673E-18D2-48F7-803D-3B08ADADFDBF}
Description: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name: {A8791870-FB2D-4D90-8467-6E4E404679E0}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: HUAWEI3G.3 Mobile Broadband
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2012-01-26 12:41:38.
Your help (and everyone elses) is much appreciated. -
PHONE WONT TURN ON! TRIED EVERYTHING! HELP!
Okay, so today i was looking up places on google maps when my phone froze. Frustrated i waited until it unfroze.. which eventually it did.. then i turned the sleep on/off button and when i tried to turn it back on it never came back on. When i came home i tried putting it on the charging dock, that didn't work so i plugged the cord into my computer and even held the home button while i put it in the dock. still nothing! its like dead.. it was on full battery before so idk what happened! im dying without this thing! any suggestions on what to do?!!!!!!!!!!!!!!!!!!!
try holding down the home button and power for about 15 secs. or plug into itunes and try to restore. last, bring it to apple. did you hack yours?
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Apple has a problem and the cant solve it. I had some very important call but this new iphone just shut down on me and wont turn on i tried everything u can find in apple support nothing works for me. Anyone know what i can do?
I would instead say you have a problem since nearly all IPs work as advertised. IF you do have a bad phone, take it into an Apple store and get a replacement. Hope you didn't jailbreak your phone though as Apple probably will tell you, you broke it, you fix it.
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I downloaded ios7 after being asked to restore. But now my phone wont connect to the activation server and is asking to restore again but I cant because itunes does not show any of my phone information (it just shows a blank white screen with "iphone" in the centre".
I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.
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My iMessage stopped working when I did the latest update on my phone. I have literally tried everything to reset it. I am currently not in the US, but my iMessage has always worked when I was in wifi and my phone is still activated. I have tried to reset my network settings, my location, and even the reset all settings. When I click on my settings and iMessage it says that it is still waiting for activation... and my phone number is grayed out. I am able to recieve an iMessage to my email and that could work for right now but i'm not sure how to start a conversation the defaults to being sent from my email and not my cell phone number. please help!
Hi shanny202.
Really strange problem you have there. I have a few questions though.
Please try again and try to make the phone as a new without restoringen with you iCloud-data or backup-data from iTunes. Maybe it is something wrong with the data (strange).
Anyway, i think you should call Apple Support or visit an Apple Store, don't forgot to make a Genius Bar reservation.
You locate the nearest Apple Store here: http://www.apple.com/retail/storelist/
And here is Apples phone numbers around the world for support: http://support.apple.com/kb/HE57 -
On holiday in Spain, my phone wont connect to wi-fi at my friends apartment but connects to some wi-fi locations in the city. The rest tells me that " Unable to join the network" even though i know the password is correct and my ipad is connected.
I have tried resetting network connections and switching on/off wi-fi, and also reset using home and top button, still nothing.Try going to the Wifi settings and clicking the little arrow next to your network, and click "forget this network" then try re-connecting. If that doesn't work, try going to settings-general-reset and clicking reset network settings. Also, make sure you have your network password correct if there is one.
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I have assisive touch so I cannot use power button on top but my phone wont turn on I tried plugging it in and pressing the home button but nothing is working?
please help- Connect to computer and it it shows in iTune restore via iTunes
- Then try letting the battery fully drain. After charging for an hour try the reset (both buttons) and connecting to computer and restore. -
A few days ago, my HP printer software updated automatically, everything seemed fine (Mac is running Maverick, my laptop is Snow Leopard). Out of the blue yesterday, my printer stopped printing (neither Mac can connect), I have tried everything. Both the suggestion from HP and Apple, it's making me crazy I've spent most of time trying to fix it.
You tried exactly what ?
I most of the time would start with the same Apple Printer Support page tech articles
OS X Mountain Lion and OS X Lion systems will have the necessary printing software already installed, or will automatically download and install software when the printer is connected or configured. Do not install software that came with the printer as it may be out of date, and do not connect the printer to your Mac yet. Follow the instructions that came with the printer to unpack, install ink or toner, and insert paper. Finally, use the instructions in this article to connect the printer to your Mac.
Make sure the printer model is listed in Printer and scanner software, which is a comprehensive list of all printer models that have compatible software for OS X Mountain Lion and OS X Lion.
How to add a printer
Start a print job on the Mac and manage its options
Generate and manage PDFs
Manage the printer queue and printer dock icon
Share the printer queue
Mac OS Printing/Fax (any version), OS X Lion, OS X Mountain Lion
http://www.apple.com/support/osx/
printing in OS X Mountain Lion
http://support.apple.com/kb/HT4670
Try to delete the print queue under Print & Fax / Print & Scan then manually add a print queue.
Steps here: http://bit.ly/TdUuHL
If it doesn't work, reset the printing system:
http://support.apple.com/kb/HT1341
then add another print queue manually. -
Installed IOS 7 now phone wont connect to my wifi
installed IOS 7 now phone wont connect to my wifi. I keep getting "unable to join network". Am i missing something? Computer is connected to the wifi and the password is correct.
Hi there,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
-Griff W. -
TS1538 my i-phone wont connect to i-tunes i canceled the update by accident, can anyone help?
my i-phone wont connect to i-tunes i canceled the update by accident, can anyone help?
You can try entering restore mode. See: http://support.apple.com/kb/HT1808
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My iphone 5 is in disabled status but when going through the recovery process it asks for the SIM pin but I cannot access the screen as the phone wont connect to the activation server not the screen to unlock the SIM. What do I do?
That's usually a symptom of a phone that was hacked or jailbroken to unlock it.
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did an update for my 4s now it tells me i need to connect to itunes but phone wont connect to itunes also i have got ios6 on my screen and thats all the phone will do
They will be gone from the iphone, but you should be syning all contacts to your computer regularly and should be importing all pics to your computer regularly, particularly before any update.
Have you failed to do this? -
please help, just got iso7 and the new itunes and have synced my ipone once already all fine but suddenly it doesnt work i have tried everything like turning restrictions on and off , please help
fighter19lisa wrote:
that only makes it say its synced, when its not.
No, it does not. It transfers purchases from the iDevice to the computer. The computer must be authorized for the Apple ID that the content was acquired with.
fighter19lisa wrote:
my playlists wont show up on the phone.
Are they selected to sync? Is Manually Manage content on the device selected?
fighter19lisa wrote:
i had to change my password for my aol account again and i still cannot get my email on my phone to even work
What does that have to do with syncing content to the device? FYI, nothing.
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