Phone works fine but iTunes keeps asking me to set up or restore it

Hi, I have a 4S and iTunes has stopped allowing me to manage it following a failed wireless sync. Now whenever I plug it in to my Mac Mini it shows me the screen which gives you the options of either setting it up or restoring it from a backup. I have restored it from both the last backup and the previous backup and after the restore process the phone works fine still, but when I plug it back into the Mac, iTunes just shows me the same "setup or restore" screen. So now I'm unable to manage my videos, podcasts and music. I can still use my phone, I just can't get iTunes to do anything with it.
NB my phone wasn't and never has been jailbroken, and is running IOS 5.0.1. The Mac Mini is running OSX 10.6.8 and the latest version of iTunes at the time of writing. Any suggestions and advice most gratefully received.
Thanks in advance,

Case closed:
I used the solution posted here: https://discussions.apple.com/message/7838243#7838243

Similar Messages

  • HT1689 My account has a credit but iTunes keeps asking me to update account info for billing a credit card

    My account has a credit balance but iTunes keeps asking for a update for credit card

    If you don't have a balance the option for none should show up. If it does not or it gives you the message that there was billing issue with a previous purchase you will have to satisify the balance with either a credit or debit card attached to a bank account. Certain prepaid cards will not work if not attached to bank account with routing number.

  • I updated an app on my iPhone 4 and it has went onto the loading icon but has stalled, the phone works fine but I can't download anymore apps help?

    I updated an app on my iPhone 4 and it has went onto the loading icon but has stalled. The phone works fine but i cant download anymore! Anyone had this before

    The app store has been down at times throughout the day today.
    Just be patient and wait it out.

  • My imac screen works fine but it keeps flikering and freezing whats wrong with it

    my imac screen works fine but it keeps flikering and freezing whats wrong with it? theres no crack or problem with it it just freeze's ande flikers

    It sounds as if your graphics chip (on the logic board) is failing.  The other answer could be that your screen is not well, but I lean more towards the graphics chip.  If you have Apple care or are still under warranty, call Apple.

  • My itunes keeps asking me to set my permissions.  they are set to read and write for all accounts, admin, everybody, etc.  don't know why it won't let me download

    my itunes keeps asking me to set my permissions.  they are set to read and write for all accounts, admin, everybody, etc.  don't know why it won't let me download

    Ever find a real solution to this? I just posted something similar - been having the issues ever since I started using the mac.
    I have 5 mac accounts: 2 of those are admins.
    After I installed every program I may possibly want, I redid all my user accounts (as I had been having a lot of permissions issues before that). My (admin) account downloads fine. Another admin account, set up exactly as mine, periodically gets prompted that it doesn't have the right to download.
    To avoid duplication, I have a /common/music directory for all itunes accounts music. We have to periodically do a recursive permissions deal on the 2nd admin account so it can put music there, even though that directory is read/write for everyone. Apple's never been able to help me on this...

  • My iphone 4s suddenly displays images from Yahoo, Google, and Flickr at low resolution. The camera on my phone works fine, but any web related photo content is now pixelated and low res, what's the deal?

    My iphone 4s suddenly displays images from Yahoo, Google, and Flickr at a low resolution. I have IOS 7.0.4. My phone camera works fine, but any web based photo content from Safari, Yahoo images, Google images, and Flickr all come in pixelated and low res. What's the deal?

    It happened to me but later I figured out that cellular signal was not that great and so the Internet was very slow. It took me about 2 minutes to get the full resolution picuture on either of the app you've described. Try to get faster internet either by wifi or good signal and then check.

  • Can anyone help me ? my iphone 3gs keeps displaying needs activation and connect to itunes when i do this nothing happens but the phone works fine but as soon as i disconect the phone it displays the same message over again and wont let me go any further

    my phone has just suddenly stopped working today was fine this morning then suddenly showed a message saying needs activating and connect to i tunes . i connected it to itunes and nothing happened but phone started to work fine  so i disconected it from the laptop it worked fine untill it went to lock then showed the same message again .please can anybody help as i am ready tear my hair out!

    In settings>general> cellular do you have it  turned ON?

  • I am signed in but iTunes keeps asking me to sign in!

    I am signed in to iTunes. Every time I open iTunes it asks me to sign in. I press 'cancel' - it asks again, and again. Why? How do I stop it?

    I had the same problem with EXPORT PDF , my credit card has been billed but I have no access yet and it doesn't show up in my adobe account or purchase history either......cant figure out how to contact adobe to resolve it either.

  • I have an airport extreme space station which works fine, but does not ask for the password so anyone can get on my network. I don't know what to do to fix this.

    I set up airport wifi with a WEP password, but it never asks for the password and anyone can enter my network...what to do?

    Is it possible to backtrack your way out of the keychain?
    Yes:
    Run the Keychain Access utility found in \Applications\Utilities
    In the category column (on the left side of the utilities' window), select "All Items."
    In the right column look for your Network Name. It will have a "Kind" of "AirPort network password."
    Delete every entry that has both your Network Name with this Kind.
    What can I do to test or reset?
    You can completely erase all the base station's passwords by performing either a "hard" or "factory default" reset. You can also temporarily disable these passwords for up to five minutes so that you will have enough time to change them using the AirPort Utility, by just performing a "soft" reset. I would recommend this one first.
    This would also be a good time to consider using WPA or WPA2, instead of WEP, as WEP is no longer considered secure.
    I got the airport extreme based used with no softward and set up with reset on airport base and followed instructions.
    You can download a copy of the AirPort Utility, that runs on OS X Tiger here.

  • Ethernet works fine but WiFi keeps droping after 20-30 minutes

    So I have a hp EliteBook 8560w for a couple of years now. I have never had any problem with it and it worked perfect the entire time, but for about 2 or 3 weeks now i have this problem that's irritating. I can work on it fine for about 20-30 minutes to at most an hour but after that the WiFI icon shows the typical yellow triangle on in that is usually shown for limited access but when i open the window that has the list of all the networks you can connect to, it shows that im normally connected to the one im usually on, but everything that need internet to function like loading pages, skype and so on shows that i have no internet connection. when i troubleshoot the problem it says that it cant find and problem with the connection.
    i have tried almost everything i cant think of. i have Uninstalled and installed new network drivers twice , i have uncheck the boxes that say that power saver can power down the network devices, i have reinstalled almost every driver i have...im stumped and i dont know what to do to solve this problem.
    i know that the problem is only with the WiFI connection on my hp because i have other laptops that connect to the WiFI with no problem and no droping and i have tried connecting to other networks and still the problem keeps poping up.
    i can connect to the router directly with a cable and the internet dosent drop.
    i have no idea anymore and i just need help with it...

    Hi,
    You can see that windows server OS is not officially supported / tested platform for anyconnect :http://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect30/release/notes/anyconnect30rn.html#pgfId-1579022
    You can still install the anyconnect diagnostic tool DART and then check for the errors on the logs.
    http://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect30/administration/guide/anyconnectadmin30/ac12managemonitortbs.html#pgfId-1058615
    Regards,
    Abaji.

  • Why do I see: iTunes Help is unavailable because your computer isn't connected to the Internet.  IE9 works fine but iTunes does not connect to the store.

    I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine.  I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
    When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet."  However IE9 and Google Chrome run as always...... no connection problems.
    I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same.  I followed all the instructions I could find about firewalls, ports, SSL etc.
    Diagnostice gives me this information:
    Secure link to iTunes Store failed -----
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    DELL Inc. Studio XPS 435T
    iTunes 10.4.1.10
    QuickTime 7.7
    FairPlay 1.12.20
    Apple Application Support 2.0.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 00CCABA00E06CFD0
    Current user is an administrator.
    The current local date and time is 2011-09-08 09:53:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 4800 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 226dfd82342c16c01da33b35a257182c
    iPodService 10.4.1.10 (x64) is currently running.
    iTunesHelper 10.4.1.10 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
    Description: TAP-Win32 Adapter V9
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
    Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    IP Address: 10.0.1.8
    Subnet Mask: 255.255.255.0
    Default Gateway: 10.0.1.1
    DHCP Enabled: Yes
    DHCP Server: 10.0.1.1
    Lease Obtained: Thu Sep 08 07:46:11 2011
    Lease Expires: Fri Sep 09 07:46:11 2011
    DNS Servers: 10.0.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-09-08 09:24:52.
     This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????

    Only fixed this in the last day or two . . .with this!
    https://discussions.apple.com/thread/3588501?start=0&tstart=0

  • I am trying to restore my backup on my iphone but itunes  keeps asking for a password

    How can I restore my phone?

    It "sounds" like you have encrypted backup selected in iTunes.  Without the password, you will not be able to restore an encrypted backup. 
    Sorry.

  • Computer is authorized, but iTunes keeps asking to authorize again

    Our computer got a virus and we had to run recovery. We backed up our music and then reinstalled iTunes. Now whenever we try to play any of our purchased music iTunes says that the computer isn't authorized, so we authorize it. Then it says that it's been successfully authorized, but when we try to play a song it again says the computer isn't authorized and we try again. What do we do?

    The only other 2 things to try are
    1. download a free single of the week and try to play it
    2. get rid of this SC info folder. The entire folder, not just the file.
    http://support.apple.com/kb/TS1389
    If that doesn't do it, contact iTS support using the button at the bottom of this page. Give them a link to this topic. Quite a few folks are having authorizations probloems with v7.7, esp on older tracks.

  • In itunes want to check purchased items get a pop up download newest version of safari which i did, but itunes keeps still asking for it

    Hi,
    in itunes want to check my purchases get this pop up to download latest version of safari. i did this, but itunes keeps asking for it.
    Please help
    Thank you
    Hazi

    Hi rickroyem,
    Thanks for using Apple Support Communities.  This article has instructions for a thorough removal of all iTunes components and a reinstall that may help:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Cheers,
    - Ari

  • Itunes keeps asking me about my id after bought the album

    Hey There
    I bought More Music 2012, but Itunes keeps asking me about my id log-inn and will not play 2 tracks
    It is these two numbers, it wont play
    - Maroon 5 & Wiz Khalifa - Payphone
    - Michael Kiwanuka - I'm Getting Ready

    By the way, thanks for responding. Just frustrated with iTunes. It seems it has just been more difficult to use. I have rarely had problems with Apple ID, but since the update I have had nothing but problems.

Maybe you are looking for