Phonebook, Backup Assistant and Verizon Cloud always out of sync

I have a very strange problem regarding syncing. Basically, the contacts in my phonebook on my Droid Razr HD, are never in sync with Backup Assistant Plus and the Cloud. My understanding was that if I edit, add or delete a phonebook entry, it would be backed up and kept in sync with Verizon Cloud, which I subscribe to. But that never happens. Entries are in the Cloud, but never in sync with my phonebook. And when I click on a contact in the Cloud, it is always empty. It is though all 3 entities are stand alone products which remain out of communication and out of sync with each other.
Backups take place at schedule intervals, and rarely fail. Yet nothing seems to happen. Reading other posts about the issues people have with syncing, it is clear to me that sync is the problem child of Verizon, and few if any CSRs seem to understand it. If you talk to 5 CSRs, you will get 5 different explanations of how it is supposed to work, and the customer is caught in the middle. I've tried all the usual steps, including Sync All, Sync Now,
In People-->Settings-->Contact Storage-->Contact Storage Accont, the only options available are Backup Assistant Plus (which I've selected) and Google (unselected). Cloud is not even an option and seems to work in a standalone mode. I don't even know why BAP is offered, when Cloud is being used. I thought Cloud was the replacement for BAP? The whole thing is a bit of a mess, honestly, and needs to be re-engineered from top to bottom. In the meantime, would anyone know how I can get these products to work as they should?

Ann154 is correct, use gMail.  
The Verizon cloud is not acceptable or functional.    I went through the set up with Verizon and was not able to get backup assist and cloud to do it's job.
I just switched carrier, and from Android, to iPhone, back to android.   The only way to get it all together was to use gmail (which I did not have, but opened free, just for this purpose.)

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