Phonecalls interrupt internet connection

although i have a highspeed internet connection, and had no problem with the wireless network (DSL Modem and airport extreme 802.11n(b/g) until recently, i am now loosing my internet connection as soon as the phone rings or as soon as i make a phone call
What is the problem and what can i do to correct it
I have no problem if the internet connection is done directly with my mac (no airport andno network)
Thanks
Message was edited by: FrankyBaby

Hi FrankyBaby-
Try moving the phone base and/or changing the channel that the Airport Extreme is using.
This may be helpful: AirPort: Potential sources of interference
Luck-
-DP

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    0 switch ingress policy drops
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    0 output errors, 0 collisions, 0 interface resets
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    0 lost carrier, 0 no carrier
    0 rate limit drops
    0 switch egress policy drops
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    0 switch ingress policy drops
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    0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
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    Mwe 00120606 01b1260c 013e5258          0 01b10988 7256/8192 aaa
    Mwe 001486aa 01b19404 013e5ae8          0 01b15450 16020/16384 CMGR Server Process
    Mwe 0014c3c5 01b1b4d4 013e3250          0 01b19570 7968/8192 CMGR Timer Process
    Lwe 002227a1 01b239b4 013ee360          0 01b219f0 7524/8192 dbgtrace
    Mwe 004e1ba5 01b29c34 013e3250        157 01b27d50 6436/8192 eswilp_svi_init
    Mwe 01064b1d 01b4a7f4 013e3250          0 01b48890 7848/8192 Chunk Manager
    Msi 008b61b6 01b52d54 013e3250        230 01b50da0 7856/8192 PIX Garbage Collector
    Lsi 00ecb6ac 01b54e94 013e3250         12 01b52ec0 7552/8192 route_process
    Mwe 008a5ddc 01b5dc04 0133b430          0 01b5bc40 8116/8192 IP Address Assign
    Mwe 00acb779 01b60604 01346e10          0 01b5e640 8116/8192 QoS Support Module
    Mwe 0091eba9 01b6275c 0133c530          0 01b60798 8116/8192 Client Update Task
    Lwe 01083c8e 01b656d4 013e3250     123088 01b63770 7840/8192 Checkheaps
    Mwe 00acfd7d 01b6b824 013e3250        623 01b69ad0 3476/8192 Quack process
    Mwe 00b2a260 01b6dad4 013e3250         22 01b6bbf0 7364/8192 Session Manager
    Mwe 00c55efd 01b78564 031d0478          4 01b74a50 14768/16384 uauth
    <--- More --->
    Mwe 00be3c9e 01b7aaec 0135c010          0 01b78b28 7524/8192 Uauth_Proxy
    Mwe 00c52759 01b80e0c 01361770          0 01b7ee88 7712/8192 SMTP
    Mwe 00c3f7b9 01b82eec 01361710          0 01b80fa8 7412/8192 Logger
    Mwe 00c3fd26 01b8502c 013e3250          0 01b830c8 7492/8192 Thread Logger
    Mwe 00f62272 01b9596c 013ac520          0 01b939c8 7188/8192 vpnlb_thread
    Msi 00b4097c 01c598c4 013e3250        190 01c578f0 8000/8192 emweb/cifs_timer
    Msi 005bd338 017a909c 013e3250      25855 017a7108 7412/8192 arp_timer
    Mwe 005c76bc 01b486e4 013fba50      20643 01b46770 7348/8192 arp_forward_thread
    Mwe 00c5a919 023fa5fc 013619e0          0 023f8648 7968/8192 tcp_fast
    Mwe 00c5a6e5 023fc624 013619e0          0 023fa670 7968/8192 tcp_slow
    Mwe 00c754d1 0240d42c 013628a0          0 0240b478 8100/8192 udp_timer
    Mwe 0019cb17 01b404a4 013e3250          0 01b3e530 7984/8192 CTCP Timer process
    Mwe 00efe8b3 0308c15c 013e3250          0 0308a208 7952/8192 L2TP data daemon
    Mwe 00efef23 0308e194 013e3250          0 0308c230 7968/8192 L2TP mgmt daemon
    Mwe 00eea02b 030c62ac 013a5c10         43 030c2338 16244/16384 ppp_timer_thread
    Msi 00f62d57 030c82f4 013e3250        264 030c6360 7924/8192 vpnlb_timer_thread
    Mwe 001b96e6 01b7cbbc 01b1e9c8          1 01b7ac48 7728/8192 IPsec message handler
    Msi 001c9bac 01b8d4dc 013e3250       2917 01b8b548 7648/8192 CTM message handler
    Mwe 00af93b8 031465b4 013e3250          0 03144640 7984/8192 ICMP event handler
    Mwe 00831003 0314a724 013e3250        387 031467b0 16100/16384 IP Background
    Mwe 0021b267 031a83c4 013123c0         31 03188450 123488/131072 tmatch compile thread
    Mwe 009f2405 03290044 013e3250          0 0328c0c0 16072/16384 Crypto PKI RECV
    Mwe 009f305a 03294144 013e3250          0 032901e0 16040/16384 Crypto CA
    Mwe 0064d4fd 01b3e24c 013e3250          8 01b3c2f8 7508/8192 ESW_MRVL switch interrupt service
    <--- More --->
    Msi 00646f5c 032c134c 013e3250    3059378 032bf448 7184/8192 esw_stats
    Lsi 008cbb80 032dc704 013e3250          3 032da730 7908/8192 uauth_urlb clean
    Lwe 008afee7 034a0914 013e3250        197 0349e9b0 6636/8192 pm_timer_thread
    Mwe 0052f0bf 034a35ac 013e3250          0 034a1648 7968/8192 IKE Timekeeper
    Mwe 00520f6b 034a8adc 0132e2b0          0 034a4e38 15448/16384 IKE Daemon
    Mwe 00bf5c78 034ac7ac 01360680          0 034aa7f8 8100/8192 RADIUS Proxy Event Daemon
    Mwe 00bc32de 034ae79c 034dcbe0          0 034ac918 7208/8192 RADIUS Proxy Listener
    Mwe 00bf5e0f 034b099c 013e3250          0 034aea38 7968/8192 RADIUS Proxy Time Keeper
    Mwe 005aac4c 034b3154 013fb980          0 034b1250 7492/8192 Integrity FW Task
    M*  008550a5 0009fefc 013e33b0       3183 034e3b20 24896/32768 ci/console
    Msi 008eb694 034ed9d4 013e3250       2370 034ebc40 6176/8192 update_cpu_usage
    Msi 008e6415 034f7dac 013e3250       1096 034f5eb8 6124/8192 NIC status poll
    Mwe 005b63e6 03517d1c 013fbd10       1963 03515d78 7636/8192 IP Thread
    Mwe 005becbe 03519e4c 013fbcb0          3 03517e98 7384/8192 ARP Thread
    Mwe 004c2b36 0351befc 013fbae0          0 03519fe8 7864/8192 icmp_thread
    Mwe 00c7722e 0351e06c 013e3250          0 0351c108 7848/8192 udp_thread
    Mwe 00c5d126 0352008c 013fbd00          0 0351e228 7688/8192 tcp_thread
    Mwe 00bc32de 03a6982c 03a5ee18          0 03a679b8 7512/8192 EAPoUDP-sock
    Mwe 00266c15 03a6b614 013e3250          0 03a699e0 7032/8192 EAPoUDP
    Mwe 005a6728 01b27b94 013e3250          0 01b25c30 7968/8192 Integrity Fw Timer Thread
    -     -        -         -      47686621    -         -     scheduler
    -     -        -         -      51253819    -         -     total elapsed
    ------------------ show failover ------------------
    <--- More --->
    ERROR: Command requires failover license
    ------------------ show traffic ------------------
    inside:
    received (in 51429.740 secs):
    7749585 packets905087345 bytes
    67 pkts/sec17013 bytes/sec
    transmitted (in 51429.740 secs):
    10653162 packets10355908020 bytes
    40 pkts/sec201026 bytes/sec
          1 minute input rate 412 pkts/sec,  51803 bytes/sec
          1 minute output rate 475 pkts/sec,  522952 bytes/sec
          1 minute drop rate, 24 pkts/sec
          5 minute input rate 399 pkts/sec,  59676 bytes/sec
          5 minute output rate 483 pkts/sec,  503200 bytes/sec
          5 minute drop rate, 9 pkts/sec
    outside:
    received (in 51430.240 secs):
    10758403 packets10441440193 bytes
    42 pkts/sec203021 bytes/sec
    transmitted (in 51430.240 secs):
    7548339 packets872053854 bytes
    <--- More --->
    63 pkts/sec16037 bytes/sec
          1 minute input rate 479 pkts/sec,  523680 bytes/sec
          1 minute output rate 387 pkts/sec,  46796 bytes/sec
          1 minute drop rate, 3 pkts/sec
          5 minute input rate 485 pkts/sec,  503789 bytes/sec
          5 minute output rate 387 pkts/sec,  57681 bytes/sec
          5 minute drop rate, 2 pkts/sec
    _internal_loopback:
    received (in 51430.740 secs):
    1 packets28 bytes
    0 pkts/sec0 bytes/sec
    transmitted (in 51430.740 secs):
    1 packets28 bytes
    0 pkts/sec0 bytes/sec
          1 minute input rate 0 pkts/sec,  0 bytes/sec
          1 minute output rate 0 pkts/sec,  0 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 0 pkts/sec,  0 bytes/sec
          5 minute output rate 0 pkts/sec,  0 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Aggregated Traffic on Physical Interface
    <--- More --->
    Ethernet0/0:
    received (in 51431.740 secs):
    10758462 packets10640075825 bytes
    42 pkts/sec206042 bytes/sec
    transmitted (in 51431.740 secs):
    7548383 packets1029818127 bytes
    63 pkts/sec20023 bytes/sec
          1 minute input rate 485 pkts/sec,  537048 bytes/sec
          1 minute output rate 395 pkts/sec,  54546 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 485 pkts/sec,  511723 bytes/sec
          5 minute output rate 387 pkts/sec,  65495 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Ethernet0/1:
    received (in 51433.570 secs):
    7749780 packets1066328930 bytes
    67 pkts/sec20064 bytes/sec
    transmitted (in 51433.570 secs):
    10653359 packets10552787020 bytes
    40 pkts/sec205006 bytes/sec
          1 minute input rate 419 pkts/sec,  59621 bytes/sec
          1 minute output rate 480 pkts/sec,  533950 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 399 pkts/sec,  67618 bytes/sec
    <--- More --->
          5 minute output rate 482 pkts/sec,  511073 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Ethernet0/2:
    received (in 51434.730 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
    transmitted (in 51434.730 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
          1 minute input rate 0 pkts/sec,  0 bytes/sec
          1 minute output rate 0 pkts/sec,  0 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 0 pkts/sec,  0 bytes/sec
          5 minute output rate 0 pkts/sec,  0 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Ethernet0/3:
    received (in 51434.730 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
    transmitted (in 51434.730 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
          1 minute input rate 0 pkts/sec,  0 bytes/sec
          1 minute output rate 0 pkts/sec,  0 bytes/sec
    <--- More --->
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 0 pkts/sec,  0 bytes/sec
          5 minute output rate 0 pkts/sec,  0 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Ethernet0/4:
    received (in 51434.870 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
    transmitted (in 51434.870 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
          1 minute input rate 0 pkts/sec,  0 bytes/sec
          1 minute output rate 0 pkts/sec,  0 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 0 pkts/sec,  0 bytes/sec
          5 minute output rate 0 pkts/sec,  0 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Ethernet0/5:
    received (in 51434.870 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
    transmitted (in 51434.870 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
    <--- More --->
          1 minute input rate 0 pkts/sec,  0 bytes/sec
          1 minute output rate 0 pkts/sec,  0 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 0 pkts/sec,  0 bytes/sec
          5 minute output rate 0 pkts/sec,  0 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Ethernet0/6:
    received (in 51435.010 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
    transmitted (in 51435.010 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
          1 minute input rate 0 pkts/sec,  0 bytes/sec
          1 minute output rate 0 pkts/sec,  0 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 0 pkts/sec,  0 bytes/sec
          5 minute output rate 0 pkts/sec,  0 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Ethernet0/7:
    received (in 51435.010 secs):
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
    transmitted (in 51435.010 secs):
    <--- More --->
    0 packets0 bytes
    0 pkts/sec0 bytes/sec
          1 minute input rate 0 pkts/sec,  0 bytes/sec
          1 minute output rate 0 pkts/sec,  0 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 0 pkts/sec,  0 bytes/sec
          5 minute output rate 0 pkts/sec,  0 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Internal-Data0/0:
    received (in 51435.510 secs):
    18513901 packets11784250044 bytes
    25 pkts/sec229023 bytes/sec
    transmitted (in 51435.510 secs):
    18207269 packets11641332179 bytes
    19 pkts/sec226078 bytes/sec
          1 minute input rate 891 pkts/sec,  595715 bytes/sec
          1 minute output rate 863 pkts/sec,  588935 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 885 pkts/sec,  584035 bytes/sec
          5 minute output rate 870 pkts/sec,  580393 bytes/sec
          5 minute drop rate, 0 pkts/sec
    Internal-Data0/1:
    received (in 51436.010 secs):
    18207323 packets11641364184 bytes
    <--- More --->
    19 pkts/sec226076 bytes/sec
    transmitted (in 51436.010 secs):
    18513954 packets11784281987 bytes
    25 pkts/sec229022 bytes/sec
          1 minute input rate 855 pkts/sec,  575808 bytes/sec
          1 minute output rate 884 pkts/sec,  582339 bytes/sec
          1 minute drop rate, 0 pkts/sec
          5 minute input rate 869 pkts/sec,  578350 bytes/sec
          5 minute output rate 883 pkts/sec,  581924 bytes/sec
          5 minute drop rate, 0 pkts/sec
    ------------------ show perfmon ------------------
    PERFMON STATS:    Current      Average
    Xlates               0/s          0/s
    Connections         17/s          6/s
    TCP Conns            8/s          2/s
    UDP Conns            7/s          2/s
    URL Access           0/s          0/s
    URL Server Req       0/s          0/s
    TCP Fixup            0/s          0/s
    TCP Intercept        0/s          0/s
    HTTP Fixup           0/s          0/s
    <--- More --->
    FTP Fixup            0/s          0/s
    AAA Authen           0/s          0/s
    AAA Author           0/s          0/s
    AAA Account          0/s          0/s
    ------------------ show counters ------------------
    Protocol     Counter                     Value   Context
    IP           IN_PKTS                  168960   Summary
    IP           OUT_PKTS                 169304   Summary
    IP           TO_ARP                       61   Summary
    ------------------ show history ------------------
    ------------------ show firewall ------------------
    Firewall mode: Transparent
    ------------------ show running-config ------------------
    <--- More --->
    : Saved
    ASA Version 7.2(3)
    firewall transparent
    hostname ciscoasa
    enable password
    names
    interface Vlan1
    nameif inside
    security-level 100
    interface Vlan2
    nameif outside
    security-level 0
    interface Ethernet0/0
    switchport access vlan 2
    interface Ethernet0/1
    interface Ethernet0/2
    <--- More --->
    interface Ethernet0/3
    interface Ethernet0/4
    interface Ethernet0/5
    interface Ethernet0/6
    interface Ethernet0/7
    passwd
    regex domain1 ".facebook\.com"
    regex domain2 ".fb\.com"
    regex domain3 ".youtube\.com"
    ftp mode passive
    access-list ACL_IN extended permit ip any any
    pager lines 24
    mtu inside 1500
    mtu outside 1500
    ip address 192.168.1.254 255.255.255.0
    icmp unreachable rate-limit 1 burst-size 1
    asdm image disk0:/asdm-523.bin
    no asdm history enable
    <--- More --->
    arp timeout 14400
    access-group ACL_IN in interface outside
    timeout xlate 3:00:00
    timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
    timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
    timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
    timeout uauth 0:05:00 absolute
    no snmp-server location
    no snmp-server contact
    snmp-server enable traps snmp authentication linkup linkdown coldstart
    telnet timeout 5
    ssh timeout 5
    console timeout 0
    class-map type regex match-any DomainBlockList
    match regex domain1
    match regex domain2
    match regex domain3
    class-map inspection_default
    match default-inspection-traffic
    policy-map type inspect dns preset_dns_map
    parameters
    <--- More --->
      message-length maximum 512
    match domain-name regex class DomainBlockList
      drop-connection log
    policy-map global_policy
    class inspection_default
      inspect dns preset_dns_map
      inspect ftp
      inspect h323 h225
      inspect h323 ras
      inspect rsh
      inspect rtsp
      inspect esmtp
      inspect sqlnet
      inspect skinny
      inspect sunrpc
      inspect xdmcp
      inspect sip
      inspect netbios
      inspect tftp
    service-policy global_policy global
    prompt hostname context
    Cryptochecksum:bb5115ea1d14ee42e7961ef0c9aaed86
    : end
    <--- More --->
    ------------------ show startup-config errors ------------------
    INFO: No configuration errors
    ------------------ console logs ------------------
    Message #1 : Message #2 : Message #3 : Message #4 : Message #5 : Message #6 : Message #7 : Message #8 : Message #9 : Message #10 : Message #11 : Message #12 : Message #13 : Message #14 :
    Total SSMs found: 0
    Message #15 :
    Total NICs found: 10
    Message #16 : 88E6095 rev 2 Gigabit Ethernet @ index 09Message #17 :  MAC: 0000.0003.0002
    Message #18 : 88E6095 rev 2 Ethernet @ index 08Message #19 :  MAC: 001f.9ee8.ffa1
    Message #20 : 88E6095 rev 2 Ethernet @ index 07Message #21 :  MAC: 001f.9ee8.ffa0
    Message #22 : 88E6095 rev 2 Ethernet @ index 06Message #23 :  MAC: 001f.9ee8.ff9f
    Message #24 : 88E6095 rev 2 Ethernet @ index 05Message #25 :  MAC: 001f.9ee8.ff9e
    Message #26 : 88E6095 rev 2 Ethernet @ index 04Message #27 :  MAC: 001f.9ee8.ff9d
    Message #28 : 88E6095 rev 2 Ethernet @ index 03Message #29 :  MAC: 001f.9ee8.ff9c
    Message #30 : 88E6095 rev 2 Ethernet @ index 02Message #31 :  MAC: 001f.9ee8.ff9b
    Message #32 : 88E6095 rev 2 Ethernet @ index 01Message #33 :  MAC: 001f.9ee8.ff9a
    Message #34 : y88acs06 rev16 Gigabit Ethernet @ index 00 MAC: 001f.9ee8.ffa2
    Message #35 :
    Licensed features for this platform:
    Message #36 : Maximum Physical Interfaces : 8        
    <--- More --->
    Message #37 : VLANs                       : 3, DMZ Restricted
    Message #38 : Inside Hosts                : Unlimited
    Message #39 : Failover                    : Disabled
    Message #40 : VPN-DES                     : Enabled  
    Message #41 : VPN-3DES-AES                : Enabled  
    Message #42 : VPN Peers                   : 10       
    Message #43 : WebVPN Peers                : 2        
    Message #44 : Dual ISPs                   : Disabled 
    Message #45 : VLAN Trunk Ports            : 0        
    Message #46 :
    This platform has a Base license.
    Message #47 :
    Message #48 : Encryption hardware device : Cisco ASA-5505 on-board accelerator (revision 0x0)
    Message #49 :                              Boot microcode   : CNlite-MC-Boot-Cisco-1.2
    Message #50 :                              SSL/IKE microcode: CNlite-MC-IPSEC-Admin-3.03
    Message #51 :                              IPSec microcode  : CNlite-MC-IPSECm-MAIN-2.04
    Message #52 :   --------------------------------------------------------------------------
    Message #53 :                                  .            .                            
    Message #54 :                                  |            |                            
    Message #55 :                                 |||          |||                           
    Message #56 :                               .|| ||.      .|| ||.                         
    Message #57 :                            .:||| | |||:..:||| | |||:.                      
    Message #58 :                             C i s c o  S y s t e m s                       
    Message #59 :   --------------------------------------------------------------------------
    <--- More --->
    Message #60 :
    Cisco Adaptive Security Appliance Software Version 7.2(3)
    Message #61 :
    Message #62 :   ****************************** Warning *******************************
    Message #63 :   This product contains cryptographic features and is
    Message #64 :   subject to United States and local country laws
    Message #65 :   governing, import, export, transfer, and use.
    Message #66 :   Delivery of Cisco cryptographic products does not
    Message #67 :   imply third-party authority to import, export,
    Message #68 :   distribute, or use encryption. Importers, exporters,
    Message #69 :   distributors and users are responsible for compliance
    Message #70 :   with U.S. and local country laws. By using this
    Message #71 :   product you agree to comply with applicable laws and
    Message #72 :   regulations. If you are unable to comply with U.S.
    Message #73 :   and local laws, return the enclosed items immediately.
    Message #74 :
    Message #75 :   A summary of U.S. laws governing Cisco cryptographic
    Message #76 :   products may be found at:
    Message #77 :   http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
    Message #78 :
    Message #79 :   If you require further assistance please contact us by
    Message #80 :   sending email to [email protected].
    Message #81 :   ******************************* Warning *******************************
    Message #82 :
    <--- More --->
    Message #83 : Copyright (c) 1996-2007 by Cisco Systems, Inc.
    Message #84 :                 Restricted Rights Legend
    Message #85 : Use, duplication, or disclosure by the Government is
    Message #86 : subject to restrictions as set forth in subparagraph
    Message #87 : (c) of the Commercial Computer Software - Restricted
    Message #88 : Rights clause at FAR sec. 52.227-19 and subparagraph
    Message #89 : (c) (1) (ii) of the Rights in Technical Data and Computer
    Message #90 : Software clause at DFARS sec. 252.227-7013.
    Message #91 :                 Cisco Systems, Inc.
    Message #92 :                 170 West Tasman Drive
    Message #93 :                 San Jose, California 95134-1706
    ciscoasa#   

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    It sounds like the router is going bad. You may need to get it replaced.

  • Internet Connection drops when incoming telephone ...

    On 14th December 2011 during a period of very high winds and heavy rain an incoming telephone call caused the internet connection to drop and it eventually restored itself after about 2 hours. When I answer a call the internet connection drops after about 30 seconds and then reconnects after about a further 40 seconds. All incoming local calls cause the internet connection to drop. As far as I can tell incoming calls from other exchanges seem to be OK. Incoming calls from mobile phones sometimes cause the internet connection to drop. The line is unaffected by outgoing telephone calls. I have a BT HomeHub 2B plugged into an upstairs telephone socket and connected by ethernet to my PC. I have another telephone socket downstairs, each socket is fitted with a filter. I have have tried every combination of my two standard telephones and 4 filters in each socket and every local call causes the internet connection to drop and reconnect. I think it very unlikely that both phones and 4 filters have become faulty at the exactly the same time. I have connected the Home Hub and telephone with a filter to the test socket and asked a friend on the local exchange to call me and the internet connection dropped and reconnected as before. Since moving to this house 2 years ago I have had four previous interruptions to the broadband service all of which were caused by problems probably at the exchange. The last one took 8 days to correct after countless calls to the "Help Line". Their fall back position is always to assume that there is no problem with the BT line. So I am not even going to try to explain this over the telephone. This is the information on the BT Home Hub Event Log, it is typical for every occurrence of the problem. Dec 26 11:42:42 2011 ERR 2011-12-26T11:42:42Z cwmp: mt_cwmp: session error: Could not resolve host Dec 26 11:43:19 2011 (1035438.010000) RTNL: Received ERROR reply 'No such process' for message type 0x19 Is this a problem with the Homehub, the line, or at the exchange?

    not sure I read your post correctly but are you saying if someone from another exchange phones then the broadband is ok and it only drops if someone from your own exchange phones?
    if the possible sollution from chris6273 does not work, and you have already tried the test socket then I would contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951
    the mods can take up to 3 days to reply
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Internet connection is dropping constantly - technical support useless so far

    I have Verison for about 30 days and very unhappy with internet connection. speed is perfect but this connection get lost constantly. Once per hour or so. Interrupted games, video feeds, dropped calls with voip, e.t.c. And this is on wired line!
    Never had issues with cable.
    Talk several times to tech support - they tested, send me new router and I am still having the  issue. I also tried my own router together with verizon, did not help much.
    I read several post about it and probably spent more time that it worth  for me.
    I am one of the first verizon Fios customer on my block, because the service became available very recently. 
    Thinking of canceling Verizon service before 30 days of contract. Othervise it would be kind of joke if verizon charge me early termination fee for bad service. 
     Does anybody had simular issue and how it was resolved?

    This use to happen to me, i had to much bandwith traffic going on as i was putting out maximum throughput when i was hosting my home server, and a gaming server (this resulted in me repetitively getting kicked out of ps3 game rooms which i was defined as a host just because my connection was best).
    Try seeing whats drawing the most bandwith, or heck remove it altogether, and then use just data, and see if it messes up, then from their you can pinpoint where the real issue is (bad modem/router, bad coax line) or if its one of your other devices (ex: Tv, phone) thats drawing data that is somehow affecting your speeds (or causing the drop outs). If this isn't the case, check your line that comes in, it maybe a direct connection but the possibility is that their is a minor break in the line (although if this were true chances are it wouldnt work AT ALL).
    Perhaps theirs something interfearing with the COAX cable though, i'd check how it connects, or just for sake of argument, plugin the modem/router directly into/next to the FiOS unit just to see if that eliminates the issue altogether. Alota trouble shooting can go into this but... i'd suggest moving the router/modem and directly connecting it to the FiOS box where ever its installed. See if it still acts up, if not you have your answer, COAX issue somewhere.

  • Internet connection dropping out throughout day; problem NOT with provider

    My computer's connection to the Airport Express base station has no problems at all. But the internet connection goes out literally dozens of times a day (at no predictable schedule); this has been happening for almost a month. I originally thought the problem was with the internet provider, but I'm now beginning to think that either my settings are wrong, or that I have a corrupt file somewhere. Here are the details:
    I connect via a cable modem (Time Warner - Road Runner). I know people have had problems with Time Warner, so I assumed that was the issue; however I've had 3 service calls and they've checked signal strength inside and out, and swapped out the modem and the cables. I don't think it is simply problems in our geographic area (i.e. greater Los Angeles) due to the fact that the Internet fails sometimes 40-50 times daily, and the problem began when I upgraded from an old Airport base station to a brand new Airport Express about a month ago.
    The airport/internet connection is shared 3 ways: two MacBook Pro computers and one iPhone. My Airport's internet settings are as follows:
    Configure IPv4 using DHCP.
    DNS Servers: 66.75.160.63 and 66.75.160.64 (note I have already tried swapping these for OpenDNS -- this did NOT solve the problem)
    Domain name: socal.rr.com
    DHCP Client ID: [blank]
    Ethernet WAN port: Default-Automatic
    Connection Sharing: Share a Public IP address
    DHCP Beginning Address: 10.0.1.2
    Ending Address: 10.0.1.200
    DHCP Lease: 4 hours
    NAT settings are all unchecked
    One of the main reasons I believe that the problem is with my computer's settings or a corrupt file is that I can fix the problem whenever the Internet "goes down" almost 100% of the time by doing the following: after loading Airport Utility, I make ANY trivial change (i.e. changing the DHCP lease from 4 hours to 5 hours) and then click UPDATE to refresh the Airport base station. This fixes the problem almost 100% of the time. But then, anywhere from 10 minutes to 3 hours later, the Internet connection goes down again. [Unplugging the power from the modem, waiting 30 seconds, and plugging it back in ALSO fixes the problem almost 100% of the time, until it goes out again a little while later.]
    Also, I have tried disconnecting Airport and connecting directly to the cable modem via Ethernet. The problem remains exactly the same -- I can connect, but then the connection fails soon after. Unplugging then replugging the modem fixes the problem temporarily. So I do not think the problem is a defective Airport base station, nor do I think it is the modem (which has been replaced), nor Time Warner.
    I can't think of what else to try -- but any advice would be greatly appreciated -- it's impossible for us to work with the Internet constantly going out throughout the day, every day.
    Thank you!

    Just in case I'm missing something obvious, I am here pasting all CONSOLE messages that appear when I do a standard RESTART:
    8/22/08 7:15:12 AM loginwindow[24] DEAD_PROCESS: 0 console
    8/22/08 7:15:12 AM shutdown[128] reboot by mark:
    8/22/08 7:15:12 AM shutdown[128] SHUTDOWN_TIME: 1219414512 407699
    8/22/08 7:15:12 AM com.apple.loginwindow[24] Shutdown NOW!
    8/22/08 7:15:12 AM com.apple.loginwindow[24] System shutdown time has arrived
    8/22/08 7:15:12 AM mDNSResponder mDNSResponder-171.4 (Apr 20 2008 11:59:52)[23] stopping
    8/22/08 7:15:12 AM com.apple.SystemStarter[17] Stopping Adobe Version Cue CS2
    8/22/08 7:15:31 AM kernel npvhash=4095
    8/22/08 7:15:31 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/chum.plist
    8/22/08 7:15:31 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
    8/22/08 7:15:31 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/pilotfish.plist
    8/22/08 7:15:31 AM com.apple.launchd[1] (com.adobe.versioncueCS3) Unknown key: ServiceDescription
    8/22/08 7:15:31 AM com.apple.launchd[1] (com.apple.distccdConfigd) Unknown key: SHAuthorizationRight
    8/22/08 7:15:31 AM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight
    8/22/08 7:15:31 AM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
    8/22/08 7:15:31 AM kextd[10] 413 cached, 0 uncached personalities to catalog
    8/22/08 7:15:31 AM kernel hi mem tramps at 0xffe00000
    8/22/08 7:15:31 AM kernel PAE enabled
    8/22/08 7:15:31 AM kernel 64 bit mode enabled
    8/22/08 7:15:31 AM kernel Darwin Kernel Version 9.4.0: Mon Jun 9 19:30:53 PDT 2008; root:xnu-1228.5.20~1/RELEASE_I386
    8/22/08 7:15:31 AM kernel standard timeslicing quantum is 10000 us
    8/22/08 7:15:31 AM kernel vmpagebootstrap: 972190 free pages and 76386 wired pages
    8/22/08 7:15:31 AM kernel migtable_maxdispl = 79
    8/22/08 7:15:31 AM kernel 98 prelinked modules
    8/22/08 7:15:31 AM kernel AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled
    8/22/08 7:15:31 AM kernel AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled
    8/22/08 7:15:31 AM kernel Loading security extension com.apple.security.TMSafetyNet
    8/22/08 7:15:31 AM kernel calling mpopolicyinit for TMSafetyNet
    8/22/08 7:15:31 AM kernel Security policy loaded: Safety net for Time Machine (TMSafetyNet)
    8/22/08 7:15:31 AM kernel Loading security extension com.apple.nke.applicationfirewall
    8/22/08 7:15:31 AM kernel Loading security extension com.apple.security.seatbelt
    8/22/08 7:15:31 AM kernel calling mpopolicyinit for mb
    8/22/08 7:15:31 AM kernel Seatbelt MACF policy initialized
    8/22/08 7:15:31 AM kernel Security policy loaded: Seatbelt Policy (mb)
    8/22/08 7:15:31 AM kernel Copyright (c) 1982, 1986, 1989, 1991, 1993
    8/22/08 7:15:31 AM kernel The Regents of the University of California. All rights reserved.
    8/22/08 7:15:31 AM kernel MAC Framework successfully initialized
    8/22/08 7:15:31 AM kernel using 16384 buffer headers and 4096 cluster IO buffer headers
    8/22/08 7:15:31 AM kernel devfsmakenode: not ready for devices!
    8/22/08 7:15:31 AM kernel IOAPIC: Version 0x20 Vectors 64:87
    8/22/08 7:15:31 AM kernel ACPI: System State [S0 S3 S4 S5] (S3)
    8/22/08 7:15:31 AM kernel mbinit: done
    8/22/08 7:15:31 AM kernel Security auditing service present
    8/22/08 7:15:31 AM kernel BSM auditing present
    8/22/08 7:15:31 AM kernel rooting via boot-uuid from /chosen: 419B2954-20DC-3880-AFEB-448924F9BE09
    8/22/08 7:15:31 AM kernel Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
    8/22/08 7:15:31 AM kernel FireWire (OHCI) TI ID 8025 built-in now active, GUID 001d4ffffe5f8d30; max speed s800.
    8/22/08 7:15:31 AM kernel Got boot device = IOService:/AppleACPIPlatformExpert/PCI0/AppleACPIPCI/SATA@1F,2/AppleICH8AHCI/PR T0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageD river/ST9160823AS Media/IOGUIDPartitionScheme/Customer@2
    8/22/08 7:15:31 AM kernel BSD root: disk0s2, major 14, minor 2
    8/22/08 7:15:31 AM kernel Jettisoning kernel linker.
    8/22/08 7:15:31 AM kernel Resetting IOCatalogue.
    8/22/08 7:15:31 AM kernel GFX0: family specific matching fails
    8/22/08 7:15:31 AM kernel Matching service count = 1
    8/22/08 7:15:31 AM kernel Matching service count = 2
    8/22/08 7:15:31 AM kernel Matching service count = 2
    8/22/08 7:15:31 AM kernel Matching service count = 2
    8/22/08 7:15:31 AM kernel Matching service count = 2
    8/22/08 7:15:31 AM kernel Matching service count = 2
    8/22/08 7:15:31 AM kernel Previous Shutdown Cause: 5
    8/22/08 7:15:31 AM kernel NVDANV50HAL loaded and registered.
    8/22/08 7:15:31 AM kernel ath_attach: devid 0x24
    8/22/08 7:15:31 AM kernel GFX0: family specific matching fails
    8/22/08 7:15:32 AM kernel Override HT40 CTL Powers. EEPROM Version is 14.4, Device Type 5
    8/22/08 7:15:33 AM kernel mac 12.10 phy 8.1 radio 12.0
    8/22/08 7:15:33 AM kernel CSRHIDTransitionDriver::start []
    8/22/08 7:15:34 AM kernel CSRHIDTransitionDriver::switchToHCIMode legacy
    8/22/08 7:15:36 AM bootlog[38] BOOT_TIME: 1219414527 0
    8/22/08 7:15:36 AM rpc.statd[19] statd.notify - no notifications needed
    8/22/08 7:15:37 AM com.apple.launchd[1] (com.apple.distccdConfigd[32]) Exited with exit code: 255
    8/22/08 7:15:37 AM DirectoryService[34] Launched version 5.4 (v514.21)
    8/22/08 7:15:37 AM fseventsd[28] bumping event counter to: 0x2e4ba71 (current 0x0) from log file '0000000002e4b394'
    8/22/08 7:15:37 AM mDNSResponder mDNSResponder-171.4 (Apr 20 2008 11:59:52)[23] starting
    8/22/08 7:15:38 AM kernel yukon: Ethernet address 00:1b:63:a2:29:d1
    8/22/08 7:15:38 AM kernel AirPort_Athr5424ab: Ethernet address 00:1c:b3:c0:f5:49
    8/22/08 7:15:38 AM /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[24] Login Window Application Started
    8/22/08 7:15:38 AM com.apple.SecurityServer[20] Entering service
    8/22/08 7:15:38 AM /usr/sbin/ocspd[62] starting
    8/22/08 7:15:39 AM kernel 11D beacon causing regdomain change to CC 840
    8/22/08 7:15:39 AM kernel en1: 802.11d country code set to 'US'.
    8/22/08 7:15:40 AM kernel en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 36 40 44 48 52 56 60 64 149 153 157 161 165
    8/22/08 7:15:39 AM configd[36] setting hostname to "Macintosh-3.local"
    8/22/08 7:15:44 AM kernel USBF: 16.757 AppleUSBHubPort: Port 1 of Hub at 0x1a000000 about to terminate a busy device (IOUSBCompositeDevice) after waiting 10 seconds
    8/22/08 7:15:44 AM kernel USBF: 17. 59 CSRHIDTransitionDriver[0x723ca80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
    8/22/08 7:15:44 AM kernel CSRHIDTransitionDriver... done
    8/22/08 7:15:46 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
    8/22/08 7:15:46 AM org.ntp.ntpd[14] Error : nodename nor servname provided, or not known
    8/22/08 7:15:46 AM ntpdate[70] can't find host time.apple.com
    8/22/08 7:15:46 AM ntpdate[70] no servers can be used, exiting
    8/22/08 7:15:53 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
    8/22/08 7:15:53 AM kernel AirPort: Link Up on en1
    8/22/08 7:15:54 AM kextd[10] writing kernel link data to /var/run/mach.sym
    8/22/08 7:16:02 AM loginwindow[24] Login Window Started Security Agent
    8/22/08 7:16:02 AM SecurityAgent[88] User info context values set
    8/22/08 7:16:02 AM SecurityAgent[88] Login Window done
    8/22/08 7:16:02 AM loginwindow[24] Login Window - Returned from Security Agent
    8/22/08 7:16:02 AM loginwindow[24] USER_PROCESS: 24 console
    8/22/08 7:16:02 AM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[81]) Exited: Terminated
    8/22/08 7:16:02 AM com.apple.launchctl.Aqua[91] launchctl: Please convert the following to launchd: /etc/machinit_peruser.d/com.adobe.versioncueCS3.monitor.plist
    8/22/08 7:16:02 AM com.apple.launchctl.Aqua[91] launchctl: Please convert the following to launchd: /etc/machinit_peruser.d/RemoteUI.plist
    8/22/08 7:16:03 AM com.apple.launchd[66] (0x101260.VersionCueCS3monitor) Failed to check-in!
    8/22/08 7:16:03 AM /System/Library/CoreServices/coreservicesd[44] SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(Mark's Public Folder) returned -14135

  • WiFi Internet connectivity problems after upgrade to 10.8.4

    After upgrading to MacOS 10.8.4 I am facing regular interruptions to my WiFi internet connectivity. Periodically the internet connectivity is lost and the only way to fix the problem is to turn WiFi off and on again. This happens frequently when I am downloading files at using big bandwidth (more than 1.5-2 MB/s). If I use assist me on the Network preferences tab, it displays an ISP error when the connectivity is down, however I am certain that I do nota have any kind of ISP or router issue since at the same time I have WiFi internet connectivity from my iPad mini, iPhone 4S and Samsung Galaxy S3. Therefore it should be a 10.8.4 issue

    Troubleshooting Wi-Fi issues in OS X
    Wireless Connection Problems - Fix
    Wireless Connection Problems - Fix (2)
    Wireless Connection Problems - Fix (3)
    Wireless Connection Problems - Fix (4)

  • Can't get a wireless internet connection with a F@st 3464 modem

    I'm having trouble getting access to the internet with my ArchLinux laptop and a F@st 3464 router via wireless (WEP). On the other hand, a winxp laptop and the n900 running maemo 5 have no problem to problem to get an internet connection.
    My ArchLinux laptop is configured to connect to my home wireless network:
    # /etc/rc.conf - Main Configuration for Arch Linux
    wlan_eth1="eth1 essid MyWifi key s:XXXXXXXXXXX"
    eth1="dhcp"
    INTERFACES=(eth1)
    gateway="default gw 192.168.0.1"
    ROUTES=(!gateway)
    DAEMONS=(slim syslog-ng network ntpdate netfs crond cpufreq ntpd @alsa @hal @laptop-mode)
    ### END /etc/rc.conf ###
    This works fine.
    But now in this other place, there's a F@st 3464 modem/router which is giving me headaches:
    $ iwlist scanning
    lo Interface doesn't support scanning.
    eth0 Interface doesn't support scanning.
    eth1 Scan completed :
    Cell 01 - Address: 00:19:70:29:89:54
    ESSID:"MyOtherWifi"
    Protocol:IEEE 802.11bg
    Mode:Master
    Frequency:2.412 GHz (Channel 1)
    Encryption key:on
    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
    9 Mb/s; 12 Mb/s; 18 Mb/s; 24 Mb/s; 36 Mb/s
    48 Mb/s; 54 Mb/s
    Quality=61/100 Signal level=-64 dBm
    Extra: Last beacon: 406ms ago
    The router ip is 192.168.1.1, and subnet mask is 255.255.255.0
    Dhcp server is active.
    Now I try to configure a new wireless connection manually:
    $ sudo iwconfig eth1 essid MyOtherWifi key s:XXXXXXXXX
    $ iwconfig
    lo no wireless extensions.
    eth0 no wireless extensions.
    eth1 IEEE 802.11g ESSID:"MyOtherWifi"
    Mode:Managed Frequency:2.412 GHz Access Point: 00:19:70:29:89:54
    Bit Rate:54 Mb/s Tx-Power=20 dBm Sensitivity=8/0
    Retry limit:7 RTS thr:off Fragment thr:off
    Power Management:off
    Link Quality=0/100 Signal level=-61 dBm Noise level=-91 dBm
    Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
    Tx excessive retries:0 Invalid misc:0 Missed beacon:98
    So far so good. I can see on the F@st 3464 router that the laptop is connected (its mac address is listed).
    $ sudo ifconfig eth1 192.168.1.10
    $ sudo route add default gw 192.168.1.1
    $ ifconfig eth1
    eth1 Link encap:Ethernet HWaddr XXXXXXXXXXXXX
    inet addr:192.168.1.10 Bcast:192.168.1.255 Mask:255.255.255.0
    inet6 addr: fe80::212:f0ff:fe09:a72c/64 Scope:Link
    UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:37 dropped:37 overruns:0 frame:0
    TX packets:9 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:0 (0.0 b) TX bytes:540 (540.0 b)
    Interrupt:20 Base address:0x8000 Memory:b8006000-b8006fff
    $ ping -c3 192.168.1.1
    PING 192.168.1.1 (192.168.1.1) 56(84) bytes of data.
    From 192.168.1.10 icmp_seq=1 Destination Host Unreachable
    From 192.168.1.10 icmp_seq=2 Destination Host Unreachable
    From 192.168.1.10 icmp_seq=3 Destination Host Unreachable
    --- 192.168.1.1 ping statistics ---
    3 packets transmitted, 0 received, +3 errors, 100% packet loss, time 2009ms
    pipe 3
    $ ping -c3 www.google.com
    ping: unknown host www.google.com
    What the heck? I seem to have gotten the wished IP, why can't I connect?
    Out of ideas, I try via a dhcp request:
    $ sudo dhcpcd -d -t 140 eth1
    Password:
    dhcpcd: version 5.2.1 starting
    dhcpcd: eth1: executing `/usr/lib/dhcpcd/dhcpcd-run-hooks', reason PREINIT
    dhcpcd: eth1: executing `/usr/lib/dhcpcd/dhcpcd-run-hooks', reason CARRIER
    dhcpcd: eth1: reading lease `/var/lib/dhcpcd/dhcpcd-eth1.lease'
    dhcpcd: eth1: rebinding lease of 192.168.1.33
    dhcpcd: eth1: sending DHCP_REQUEST (xid 0xb2562539), next in 4.45 seconds
    dhcpcd: eth1: sending DHCP_REQUEST (xid 0xb2562539), next in 7.36 seconds
    dhcpcd: eth1: broadcasting for a lease
    dhcpcd: eth1: sending DHCP_DISCOVER (xid 0xa3ddbccd), next in 4.27 seconds
    dhcpcd: eth1: sending DHCP_DISCOVER (xid 0xa3ddbccd), next in 8.36 seconds
    dhcpcd: eth1: sending DHCP_DISCOVER (xid 0xa3ddbccd), next in 16.04 seconds
    dhcpcd: eth1: sending DHCP_DISCOVER (xid 0xa3ddbccd), next in 32.59 seconds
    dhcpcd: eth1: sending DHCP_DISCOVER (xid 0xa3ddbccd), next in 63.92 seconds
    dhcpcd: eth1: sending DHCP_DISCOVER (xid 0xa3ddbccd), next in 63.60 seconds
    dhcpcd: timed out
    Any suggestions? (I guess that this must be something stupid, but I'm not knowledgeable enough to have a feeling of what's wrong).

    Try a complete power cycle, maybe the devices will refresh and 'find' each other
      Power down the PC first then the router and then the modem - wait a minute or so -- then power them back up in reverse order waiting for the correct lights to come in each device before moving on to power up the next device
       I would think this should get you connected again since you had a good connection up to yesterday
       If not check back -- something may have been corrupted and there are other procedures to try if so - myself or some one else will be glad to assist

  • Cannot enable ePrint Web Services - get internet connection error for HP LaserJet 1102W

    I have a HP laptop running Windows 7 Professional 64 bit.  We just changed over to Comcast internet service from AT&T where my HP LaserJet 1102W was set up for ePrint.  After several hours, I was finally able to add the 1102W printer to the Comcast network, access the Embedded Web Server tool and print wirelessly but I cannot set up ePrint.  I have deleted the printer but cannot get it to connect to Web Services.  I keep on getting:  Connection Error. Check Internet Connection but again, I can print wirelessly successfully to the printer but would like to be able to set it back up for ePrint.  My Comcast router is an Arris TG862.
    I have updated the firmware and used the HP Print and Scan Doctor tool but still am not able to get the ePrint Web Services to connect.  Here is the information from the Networking page of the EWS:
    IPv4 Configuration
    Warning: A change in the IP Address will result in loss of connectivity to the browser.
    IP Configured By: DHCP
    Host Name: NPIC968F8 
    Domain Name:  hsd1.tn.comcast.net.
    IP Address Configuration
    X Automatic IP Manual IP
    X DHCP
     BootP
    X AutoIP
    Manual IP Address:10.0.0.89 
    IP Subnet Mask: 255.255.255.0
    Manual Default Gateway: 10.0.0.0
    DNS Address Configuration
    Preferred DNS Address: 75.75.75.75 
    Alternate DNS Address: 75.75.76.76 
    WINS Address Configuration
    X Automatic WINS Server
    Manual WINS Server
    Manual Preferred WINS Server: 0.0.0.0
    Here is my ipconfig information:
    Wireless LAN adapter Wireless Network Connection:
       Connection-specific DNS Suffix  . : hsd1.tn.comcast.net.
       Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1000
       Physical Address. . . . . . . . . : 8C-A9-82-A3-F9-5E
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::c57:eb2b:5144:2ea5%13(Preferred)
       IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Friday, March 29, 2013 1:24:52 PM
       Lease Expires . . . . . . . . . . : Saturday, April 06, 2013 11:09:24 AM
       Default Gateway . . . . . . . . . : 10.0.0.1
       DHCP Server . . . . . . . . . . . : 10.0.0.1
       DHCPv6 IAID . . . . . . . . . . . : 378317186
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CE-4E-8C-10-1F-74-11-22-71
       DNS Servers . . . . . . . . . . . : 75.75.75.75
                                           75.75.76.76
       NetBIOS over Tcpip. . . . . . . . : Enabled
    There appears to be a known issue with the Arris TG862 router and supposedly a new firmware is to be released soon but just checking to see if anyone has been able to resolve this issue.
    Thank you!

    Hi Surf1981,
    I understand that you're not able to enable web services on your printer.  I would try steps listed below.
    1. Open an internet browser type printer's IP address.
    2. Should bring you to the printer's status page.
    3. Select networking tab at the top.
    4. Left hand side select Network Identification.
    5. Under DNS address Configuration select Manual DNS Server.
    6. For Preferred enter 8.8.8.8
    7. For Alternate enter 8.8.4.4
    8. Select apply. You might get a warning saying this could interrupt connection that's fine.
    9. Turn printer off for about 30 seconds then try again.
    **If you find this helpful or want to say thanks make sure to click the white star under my name to give me Kudos. **

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