Phonic Firefly 302 problem, can't recieve any audio signal

Having some trouble getting any audio levels into garageband from my PF 302 firewire interface. The computer is an I-Mac running 10.4.10. According to the instructions for the Firefly I don't have to download any drivers or software, is this true?
I went into the Utilities folder then to Audio/Midi and changed the Inputs to the Firefly 302 but it won't let me change the volume input on the individual channels. They are faded out and I can't access them, what gives? Is this why I can't get any audio in from the mic?
I have signal on the input indicator lights on the Firefly and when I changed the output to the Firefly I could see the metronome reading on the firefly's indicator output lights so I know the computer and firefly are talking to each other.
Is there some setting I'm missing somewhere? Any help would be greatly appreciated. By the way if you haven't noticed by my "highly technical" jargon I'm new to mac's and digital recording altogether. Thanks again!!

alright, so i'm not an expert, but i'm presuming your using the firefly 302 plus, your using the mic input on the front of the firefly, then what are you using for output? the headphone jack or the 1/4 out on the back? So what you need to do is make sure the green lights are on on the front of the firefly, if the red lights turn on, that means your signal is clipping. so you want to have the highest signal you can while not hitting the red on your firefly. Then you should select the firefly in your preferences/audio midi/audio input, but keep the audio output built in output or whatever speakers you use. The next thing is to make sure the track you want your voice on is a real instrument track and that the little dot on the left of the track is red, and the lock a little to the right of it is NOT green. Then if you don't get a strong signal, check the volume levels on the firefly, and in garage band, and if you still are having problems try pushing the +48 phantom power button on the firefly. If that doesn't work I need to know what your using to connect the firefly to your mac.
Hope that helps Jamie

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