Photo Album app and Video viewing crashes the whole phone

Hi.
Not sure whether there is already another forum for this?
I am running android 4.3.
I have found that when I go into my photo album and scroll right the way down to the bottom of the page, the pictures stop showing a thumbnail and instead all I am shown are blacked out squares. When I then scroll to the top of the page the thumbnails that were previously there then turn black too. This then has the effect of crashing the whole phone. What I mean by this is that it becomes unresponsive, the back and home buttons do not work and I am then shown a barrage of "Album is not working" or "Google+ is not working" or "system is not working" messages..
This is also the case when I am attempting to view videos. The phone will play some videos but then all of a sudden it will begin to become unresponsive in the same way as I have mentioned before.
When the phone has become unresponsive, the screen times out and I am unable to access my phone again for a good few minutes. When I can eventually access the phone, I have found the same sort of messages and unresponsiveness will occur again when I enter these apps or try to view videos through the movies app or another video viewing app and I am forced to restart the phone.
The issue with album app occurs every time I try to access the photos at the very bottom of the page. The issue with the videos appears to be more temperamental and will occur every so often and through either the movies app or when viewing videos through alternate sources such as facebook.
I have only recently bought the Z1 and I have to say I am incredibly disappointed by the device so far!
Can anyone offer any sort of guidance or tips on what I should do?
Thanks!
Gurpal

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Sounds like there could be a problem with the indexation of your media files. So I suggest that you try to clear data for the media storage application.
Settings > App's > All > Media storage > Clear data.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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