Photo book uploading problem

I have created a photo book in Elements 7 and cannot get it to upload to Kodak. My OS is Windows 7 and I am using Noton 360 security software. I make it through the ordering of the photo book and the uploading seems to go to completion, approximately 20 minutes for the 568MB file, but then after a pause I get a pop up message saying "There was a problem with your internet connection. Please check that there is not a firewall blocking Photoshop Elements from accessing the internet and that you have an internet connection." My ISP is Verizon FiOS, I've checked the connection speed and have experienced no other internet access problems. I have my firewall set to allow PE7 to access the internet without restriction, and have also tried uploading with the firewall disabled with the same result. I contacted Adobe support and even agreed to the $30 charge, but they said this wasn't a Photoshop problem. Kodak says if they don't receive the upload it isn't their problem. I would really like to get this photo book printed (daughter's college graduation).

Thanks for the update, Bob. While I appreciate your efforts to resolve the issue with Kodak, I still feel there is something on my end that is not right. I just tried to order additional copies of a photobook we did a couple of years ago (43 pages, 147mb). The upload process took just 10 minutes but failed with the same error message. This was a photobook we had successfully ordered from Kodak before, using PE6 running on an older computer with a slower internet connection.
You mentioned internet bandwidth as a determining factor, using a faster connection as a possible solution. I have a Verizon FIOS 20/5 connection, periodically test my download/upload speeds, and that's pretty much what I get. I had reasoned that since PE7 takes like 20 minutes to upload a 300MB file there must be something else going on. Btw, there was one particular upload speed test I just tried that failed,"probably due to a hardware or software firewall blocking the FTP protocol the test uses". I was also not able to run this test successfully with the Norton firewall temporarily disabled. Does the PE7 photobook upload utility use an FTP protocol?

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I posted this as a reply to TM2 ... redundancy is sometimes very helpful ...
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Intresting notes... When you download album artwork from iTunes it really doesn't add it to the MP3 track, it stores it elsewhere and assoicates it internally some how to the album. Where as adding a artwork in through the actual file will change the size of your MP3 track, by embedding the artwork into it so that other apps (like windows media) can see them.
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Photo book uploading problem

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