Photo Downloader APD hangs freezes in Photoshop Elements 9 when camera or iphone 4S selected
I can't get any new images downloaded off my devices. I usually do this with Photo Downloader in the Photoshop Elements 9 Organiser ... I go into Get Photos > from camera or card reader, then select the relevant device (iphone 4S or Canon 40D). As expected it asks to select a device, whcih I do, but then it gets stuck on "connecting to devlce, please wait". I first noticed this problem with my iphone 4S but have since not been able to download from camera either.
I am running Windows 7 with Photoshop Elements 9, using iphone 4S with latest version of software and latest itunes.
I have tried:
I have updated the software from within elements (detected camera raw 6.5 needs updating; done) and the problem persists.
I have optimised/ repaired the catalog
There seem to be threads relating to hanging when you try to change the location in downloader. That is not my problem. Camera raw 6.5 seemed to cause the problem in that case. Today I have just updated my elements software (it detected camera raw 6.5 required installation so I suppose I must have been running the previous version of camera raw). Hence camera raw 6.5 not the problem in this case? If it's relevant, a hard drive search detects camera raw.8bi 16 Sept 2011 19012kb in c:\programfiles\commonfiles\adobe\plugins\elements9 as well as camera raw.8BI with 8 Sept 2010 10179kb in c:\program files\adobe\adobe premiere elements 9\apd\photo downloader\plugins
This happened around the time I upgraded the iphone 4S software (friday 24 August 2012) to the latest version.
Thanks for reading
Kimberley
To check that the update installed correctly go to the Editor menu and click:
Help >> About Plug-in >> Camera Raw
You should see a pop up with the version number.
Press Esc to close.
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