Photo editing app has deleted itself?!

Hi,
I have been using my Xperia Z2 for months now with a couple of options of how to edit apps. Every time I took a picture, then pressed the small preview pic, it prompts you to choose an app to open it in. Up until last weekend I could open my pictures in a free, pre-installed app (I believe just called photo editor) which allowed me to add things like a HDR Scape to the photo and adjust brightness, saturation etc by scrolling up or down on the screen. That has been completely removed and the editing apps I have now aren't anything near as good as what I was using. I was really hoping someone may advise if it's been deleted entirely, changed in an update - or whether I can get it back somehow? Any help would be much appreciated as I don't see the point in taking good pictures then not having a good app to enhance them.
Also - out of curiosity, has anyone had any experience of being effectively banned from sony support? I sent a number of complaints to Sony and now find that when opening the live chat service a blank screen with a line of question marks (???, ?????) appears - every time. Too much of a coincidence I think, that I have also had great difficulty logging into this forum with the same account (it kept telling me to log in even though I had, then when I went to post this I was getting a fail page saying it had a redirect loop (or that the site was under maintenance).

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Sounds a bit like you may have chosen the option to always use a certain app to perform the action. You can reset all app preferences from Settings -> Apps -> [menu] -> Reset app preferences. If you know what app that is currently selected you can also go to Settings -> Apps -> All -> [the app] -> Clear defaults.
By default you have 3 apps to edited pictures, "Photo editor", "Photos" (this is Google+) and Sketch. Photos (Google+) has an option called HDR Scape.
Sorry to hear that you're having issues contacting your local support. I recommend that you first try using another browser or computer. If that doesn't help i recommend that you try calling them to have this looked into.
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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