Photo Elements 12.1 update

When is Adobe going to fix the problems with down loading update 12.1 for Photo Elements 12.  I have done everything and then some to try and download 12.1, and nothing I have tried works.  I have been using elements for years and never had this kind of problem.

Did not work did everything listed below twice and still did not work!
Edward T. Magdziak
Date: Tue, 15 Apr 2014 23:20:31 -0700
From: [email protected]
To: <Removed by Moderator>
Subject: Re: Photo Elements 12.1 update Photo Elements 12.1 update
    Re: Photo Elements 12.1 update
    created by shikha.. in Downloading, Installing, Setting Up - View the full discussion
Hi Edward,
Please try the workarounds for 12.1 Patch failure mentioned here:
http://helpx.adobe.com/photoshop-elements/kb/elements-12-1-update-erro r.html
If the problem still persists please share the following logs at [email protected]
C:\Users\ Run  to get the Run dialog:
In the Run dialog type %temp%, it will take you to Temp folder where you will find PSEPatcher12dot1.log
  Thanks,
Shikha
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