Photo Elements 12 Sign-in Loop

I have recently purchased a update to Photo Elements 12.  It has operated well but has never really allowed me to register properly.  Each time I try to enter Photo Editor it requests a sign-in.  I go through the sign-in procedure but it does accept tghis so I change my password which is successfully completed but it still doesn't accept me.  So I cancel and enter Photo Editor.  Today it has stopped allowinh me access to Photo Editor just looping me through the sign-in.  Again I tried changing my password - successfully - but still didn't work. Still no access at all to Pjoto Editor.  Most frustrating.  Can get into Organiser however, but I need Photo Editor.
Can you help please?
Regards
Disgruntled

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