Photo paper doesn't want to pull through the printer

My Photosmart 6520 doesn't want to pull photo paper. For 4x6's I set it to photo tray and check 4x6 paper. I am using HP premium quality paper. It pulls from the plain paper tray. I take out the plain paper and it says out of paper. I tried several times. Just can't get it to work. When I try letter size photo paper, it drags and won't feed. it is like the paper is too thick. I have been dealing with this since I bought it and I am very discouraged. I tried calling support. They said I had a computer problem. I am not buying that. It prints great as long as I don't use photo paper. Any one have an idea?

hicogal,
Welcome to the HP Forum.
If you have not already done so, you might double check the following settings.
Note the Media selection that tells the printer to expect the "thicker" photo paper from the photo tray.
Control Panel > icon view > Devices and Printers > Right-Click on your Printer >
Printing Preferences > tab Paper / Quality >>
Select Paper Source > Photo Tray (if applicable for your model / this paper selection)
Select Paper Size > 4X6" (tab)  *
Select Media > HP Advanced Photo Paper
OK
* Select "tab" if your paper provides the tiny indented tab on one end
Example - Using Windows Photo Viewer
NOTE that Fit picture to frame is NOT checked
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP. 
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

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