Photo problem with tungsten e

When I click on "Photos" there is like a flash of black screen on bottom half and goes back to menu. I can view photos on desk top but cannot pull them up on two different units of tungsten e.  I s there a way to check which programs are needed to run photos on the Tungsten E?
Post relates to: Tungsten E

Well there are two things that have to happen in order for a hotsync to work properly
1. Your computer recognizes the device as a palm handheld with no problems
2. Hotsync recognizes the device as being connected.
Unless number 1 is occuring without issue number 2 never will.
If you are familar with your computers device manager launch that..While you are looking at the device manager attempt a hotsync and see if it recognizes the device properly if it recognizes it improperly you will see a yellow exclamation point next to it.
If there is an exclamation point. Right click on it and tell it to uninstall drivers. then disconnect your device and perform a soft reset. Once the device boots back up reconnect and attempt another hotsync.
Post relates to: Centro (Sprint)

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