Photo shop cc ( failed to install) optional components failed (6)

Just purchased adobe creative and downloaded Photo shop CC. The program ran but the error( Photo shop cc ( failed to install) optional components failed (6) appeared at the end of install. I have Windows 8.1 and am running Norton 360. Can anyone help?

Hi myimagefactory,
Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.
You may also try the following steps:
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable norton 360 Antivirus software temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

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"Installation failed; Installation completed though some optional components failed to install correctly. (6)"
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Please see specific errors below for troubleshooting. For example, ERROR:
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WARNING: DW066: OS requirements not met for {7D4E9D10-AED6-485D-A2B0-9A1DF1A55545} Adobe Illustrator CS6 Core 16.0.0.0
WARNING: DW066: OS requirements not met for {8815EC0E-89C0-4EDB-ACD7-32DB5B67536D} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0
----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\CharlemagneStd-Bold.otf'(Seq 27)
ERROR: DF012: Unable to find file(Seq 27)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\CharlemagneStd-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 27)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 27)
----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\CharlemagneStd-Bold.otf'(Seq 28)
ERROR: DF012: Unable to find file(Seq 28)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\CharlemagneStd-Bold.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 28)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 28)
ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\ACaslonPro-Semibold.otf" Error 5 Access is denied.(Seq 8)
ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 8)
ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\ACaslonPro-Semibold.otf" from backup at "C:\adobeTemp\backup\adobetmp29733304" Error 5 Access is denied.(Seq 8)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 8)
ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\ACaslonPro-Regular.otf" Error 5 Access is denied.(Seq 7)
ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 7)
ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\ACaslonPro-Regular.otf" from backup at "C:\adobeTemp\backup\adobetmp29723304" Error 5 Access is denied.(Seq 7)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 7)
----------- Payload: {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MyriadPro-CondIt.otf'(Seq 47)
ERROR: DF012: Unable to find file(Seq 47)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-CondIt.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 47)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 47)
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MyriadPro-CondIt.otf'(Seq 48)
ERROR: DF012: Unable to find file(Seq 48)
ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\MyriadPro-CondIt.otf" Error 32 The process cannot access the file because it is being used by another process.(Seq 48)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 48)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed

You can try Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html. You may also want to review your installation log in it's entirety as opposed to only the summary. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Installation failure at eighty two percent 'Installation completed though some optional components failed to install correctly'

When I try to open Illustrator cc, I get a message that says entry point not found- my trial was installed and working perfectly until it suddenly wouldn't open- the message suggested uninstalling and
reinstalling, so I tried but the installation keeps failing around eighty percent and I get the error message above. (windows eight) What can I do??

Holly,
I may be worth running the Cleaner Tool between uninstalling and reinstalling.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Error in downloading and installation: Installation completed but some optional components failed to install correctly.

I have been trying to download and install Indesign several times.
It downloads till 85% and then I get this error. When I hit 'try again' it starts downloading from 42%, jumps to 77% and reaches 85% and then drops off.
This is getting really annoying. I have the top of the line Samsung Laptop with highest configuration. Even my internet connection is working fine.
Please help me with this. Urgent project to work on.
-S

Shripad I would recommend beginning by reviewing your installation logs for any error messages which may be occurring. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

Installation completed though some optional components failed to install correctly

I've gotten this message on several Adobe Products: Illustrator, InDesign and After Effects.Please Advise

YOu have not provided any system info or told us what versions, much less have you provided the detailed install reports, so we can 't know anything.
Mylenium

"installation completed although some optional components failed to install correctly

Anyone know how to fix this and continue the download?

Hi Righthook,
Can you please share the name of the product you are trying to install ? What is the machine config ?
Cheers,
Kartikay Sharma

Photo shop cc ( failed to install) optional components failed (6)

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