Photo Smart 2610 will not Print Labels from Word Perfect

Nothing happens - no error message - no documents showing up in queue......Nothing at all happens, as if no print command was sent. All other printing is fine.

Hmm, if all of our settings point to the proper tray lets try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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