Photo stream is different on two devices and iCloud

My wife updated her iPhone 5s and iPad 3 from iOS 7 to ios8 and when the update had installed all her photo's were missing from her iPad.  The iPhone was fine.  Gradually 35 pics from 2012 appeared from her photo stream onto her iPad but then that's it.  I logged in to her iCloud account via a browser from my macbook and only the 35 pics from 2012 appear in her photo stream there, however as I said before there are 924 pics on her iPhone that are stored in her photo stream album.  How come they are different?  How can I get photo stream to sync across both devices without the risk of losing any pics?
nb.  It's the same iCloud account on all devices and photo stream is turned on etc. on both devices.

What system is on your Mac Book?  See this Apple Document for system requirements: iCloud: System requirements
OT

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