Photo studio HD is supposed to be free today..not so..i was charged..

they get ya coming and going

Did you perhaps inadvertently make an in-app purchase, of an Effects Pack, Frames, or something like that? Those are not free. If not, but you were still charged, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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