Photo tray paper won't load. Paper tray empty message received

Photosmart Plus B210 - Error Message when sending photos to print by wireless 'Paper Tray empty' even though phototray fully loaded.
Printer about 6 months old and has performed ok up until now. Normal printing on A4 OK
Using MS Windows XP
Any suggestions

Hard Reset – While printer is powered ON, pull
the power cord from the printer then from the
wall. After 30 seconds reconnect power to
wall and printer. This will trigger a ‘dirty power
up’ and restore the printer to a known good
condition (if it is possible). No user settings
are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful
tools to use when the printer hardware is not
functioning properly!
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Happy Troubleshooting : )

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Hi GLSFireworksMan,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you keep getting a out of paper message.
I will be happy to help you.
I would do a power reset to see if that will resolve the issue.
With the printer still turned on, disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it.
Hold down the power button for 10 seconds to drain the power.
Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
Then I would update the printer's firmware. Product Support & Troubleshooting.
Select your product and select next, then select the operating system and click next.
Click on the firmware link.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Photo tray paper won't load. Paper tray empty message received

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