Photo/Video Problem

Hi,
I just received a video I'd like to save to my iPhone but when I do hit save video in the text message, it goes to my photo album, when I click photos, I see the thumbnail and it says I have 28 pictures but when I click it says " no photos " and doesn't show anything, because I don't have any photos saved. Anyone know how to fix this? I'm fully updated on my iPhone and I have the 3G model ( not 3GS )
Thanks!

Do the transfer on itunes.

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Music, Photos, Videos -- A problem has occurred.

When I start up Front Row, I Can only play a dvd, the other icons, Music, Photos and Videos are not vissible but when I use my left and right key I can scroll through them and select an item, whem I select dvd I can play one.
But when I select, photos, videos or music I get the message "a problem has occurred".
I've tried to reinstall Front Row from the cd but this doesn't help.
What can I do about it?
My computer is about one week old...
EDIT: After all, playing a dvd isn't possible at all :-d
Message was edited by: joachim_vanhove

Here's something that might help: I was doing some research on the Apple support website for a Front Row problem I was having where it didn't show all my music and wouldn't play my playlists -- just said "A problem has occurred." Yet, everything worked fine directly from iTunes. The article I found explained that Front Row only will play songs, etc. that are checked in iTunes. I went into iTunes and checked all the songs in my library, and presto! Now it works great.
Hope this helps.

HT4623 I tried doing my update and it told me I don't have enough storage, so I deleted all of my apps, photos, videos, and music. And it's saying I still don't have enough storage. Any suggestions?

I tried doing my update and it told me I don't have enough storage, so I deleted all of my apps, photos, videos, and music and I still don't have enough storage. Any suggestions?

Do you memeber the complete wording of the error message?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Now that I have backed up, can I delete items from my desktop? One of the reasons I got the time capsule was so that I could free up some space on my computer. I am confused about whether the backup will one day remove my photos/video

I purchased a 2TB time capsule yesterday. I set it up as a router and did the backup no problem. I then navigated the backup folder and found that all my photos/video that I am nervous about losing are on there. So far so good.
Taking a step back, the reason I bought the time capsule was 1.) I needed a router 2.) I have a mac and 3.) I am running out of disk space on that mac (I shoot and cut a lot of video and have years of high quality pictures on my mac hard drive)
Can I now delete them from my mac computer to free space? I have used standard external disk drives in the past, but the whole "Back Up" piece of things has me confused. I love the idea of backing up my computer so I want to keep that functionality, but will the drive still function as a static external hard drive? Or do I need to move that material in seperately as a folder outside of the backup folder?
I am nervous that if the backup overwrites information as the disk space becomes limited that in 10 years when I fill this drive up, that I will lose all of my photos that are part of the backups that I am running now.....
Or worse, I am nervous that if I remove things from my mac right now, that the next time that a back up is performed that it will lose this data as it is not currently on the device I am backing up? How does this work?
I apologize, the back up is a very new concept to me and I want to make sure I do not goof anything up.

applefool wrote:
Taking a step back, the reason I bought the time capsule was . . . 3.) I am running out of disk space on that mac
That's an entirely different thing from backups. A backup is an extra copy, in case the original is lost or damaged.   Additional space is just that -- more space for originals.
While it's possible to use the same disk (such as the TC's internal HD) for both things, it's dangerous -- when (not if) something happens to the TC, you risk losing the originals that are on it.   To be safe, you need (at least) two copies of everything important, in (at least) two different places.
Many (including me) recommend at least three copies (originals plus 2 backups). While it's not common for the Mac's hard drive to fail about the same time as the backup drive, it does happen. There are several threads here where it did, and very expensive data recovery was needed, but in some cases everything was lost.
So as the others recommend, getting an external HD for the stuff there isn't room for on your Mac is one solution for not having enough space. But you might explore getting a larger internal HD.   If possible, that might be bettter.
Then, also get another external, for "secondary" backups, so you're doubly protected. If you get a portable model, you can take it offsite for even better protection. See #27 in Time Machine - Frequently Asked Questions for details and some suggestions.
Can I now delete them from my mac computer to free space? I have used standard external disk drives in the past, but the whole "Back Up" piece of things has me confused.
You're not the first or only one.
There are different types of backup apps, so there are different answers for the different types.
As the others have posted, Time Machine will, sooner or later, delete it's backup copies of things that are no longer on your system. Depending on how long the original was there and when backups were run, that can be in as little as 24 hours, or as long as there's room.   So no, don't take the chance with data that's important!
Is there helpful information on how to add an external drive to your backup set up?
See the green box in #2 of the FAQ article. All you have to do is format it for a Mac and remove it from the exclusion list.
           Once I set it up, will I need to leave the hard drive plugged into my mac in order for the data to be backed up?
It can only be backed-up while it's connected.
           If I do, and a back up is performed without the hard drive attached to my computer, will it remove the backup of what was on the hard drive
No (unless you leave it disconnected until Time Machine starts deleting old backups).
It will back up the external when it's connected, and not complain if it isn't.

Central, wireless, storage of all music, photos, videos, movies?

Hi all,
Please excuse if this is covered elsewhere... i looked and could not find a direct answer. A friend pointed me towards the DS214 play and after some research i am not sure i need to leave the apple family or pay for the Synology name. As a somewhat tech saavy father of 2.5 kids (due May), i wanted to ask other apple parents if they have similar needs with their home enjoyment and see what solutions are out there.
My situation. i have a 1TB imac and a macbook pro. We store all music and tv shows/movies puchased on the imac so apple tv can access them. we have our current iphoto library on the imac where we interact with iphones and ipads, and also apple tv for pics/home videos.
my problem is that i have tens of thousands of pics and a thousand home movies stored on external drives because i ran out of room on the imac hard drive and because iphoto wasn't performing well with so many files in one library. we use iphoto manager (3rd party) to jump between libraries which is fine but not ideal. I hate having different external drives connected for fear they may die one day or a cord gets pulled out or a child breaks one. furthermore, i am using externals to back up my externals, etc etc. it's a physical hardware mess. i want to take my digital family life to the next level using a home HUB of sorts.
Here are a few examples of what we want, thanks in advance for any help!
1. We have an imac and a macbook pro laptop. Is there any way to store the main photo library centrally so that we can edit and organize pictures and videos from both machines and have the changes/updates seamless appear on the other? (thought was to store the iphoto library file on a hub or similar, not on the imac hard drive)
2. We have two apple tvs and would like both to be able to access all movies, music, photos, videos from a central storage. right now they speak to the itunes library on the imac which is fine. but neither can access our archive iphoto libraries stored on external hard drives connected to the imac.
3. Aside from buying a much bigger and more expensive computer, and putting everything back on the main hard drive... my thought was if all these photos (and / or libraries) were stored in a central HUB location i could access them from both a laptop and imac and save myself the space on the computer hard drives and access them interchangeably without worrying about an external drives being unplugged, dropped, etc.
But this goes back to #1 and #2 above, can all these files, found in either one huge iphoto library and itunes library, or several libraries, be stored in a central wireless HUB location and be accessed and shared and enjoyed as if they were sitting on the main computer hardrive?
Lastly, i would like the ability to back everything up... meaning a HUB that had two drives or a partition so it could back itself up. basically swapping out 3 USB connected hard drives used as storage and backup for some sort of wireless HUB, that can be used by a few computers, apple tv and back itself up?
thank you very much in advance. I hope all this makes sense....
best,
JW

We have an imac and a macbook pro laptop. Is there any way to store the main photo library centrally so that we can edit and organize pictures and videos from both machines and have the changes/updates seamless appear on the other?
iPhoto Libraries must be located on a drive that is formatted OS X Extended (journaled) with ownership set to be ignored for it to work properly and be used by more than one user. It should not be accessed wirelessly as that can lead to library database corruption due to dropouts occurring when writhing to the library's database file. The following is from this Apple document: iPhoto: Sharing libraries among multiple users - Apple Support.
It's recommended that you store your iPhoto library on a locally mounted hard drive. Storing your iPhoto library on a network share can lead to poor performance, data corruption, or data loss. If you use both iPhoto and Aperture with the same library, using a Mac OS X Extended formatted volume is recommended. For more information, see Aperture: Use locally mounted Mac OS X Extended volumes for your Aperture library.
As you know iPhoto has been discontinued and is being replaced by a new application called "Photos". It will have integration with the iCloud Drive and offer library sharing of some kind between Macs. We'll have to wait for it's release sometime this Spring before we know more.

Restore to previous icloud settings and photos/video are gone. Still recognized 6 gigs of data but can't find them. please help me rescue my children's precious moments. Thanks in advance

Alright people i have a problem and looking for help. Yesterday the iphone started acting funny, a couple apps started crashing and the Iphone reboot a few times on it's own. Things seemed to be back to normal and I notice a "system update" that needed to be install. I thought this update may help the earlier crashing issue. During install, the Iphone froze up and I had to wipe it to factory settings.
Now I have not backed up the phone on the computer/itunes, because I bought extra storage in ICloud. I reset my phone to the last Icloud setting and rescued my contacts, but not the apps or PHOTO/VIDEOS. I was expecting to have the phone to return back to my previous working phone, but now I have to reinstall the apps. Reinstalling the apps is no big deal, but now I only have 6 pictures and NO videos. The icloud settings tells me I have multiple gigs of data used, but where are the photos and videos?
I should add that I lost all my previous text history, which I wish to get back too if possible...
To save some conversation, I researched and didn't find much answers, but found most people were double backing up the photos with Dropbox, Google+, and/or Flickr. I have set up accounts at all three to prevent further issues, but this won't replace the last 6 months of photos that I can not seem to find or reinstate back onto Iphone.
Android uses an external memory card to prevent this type of data loss. #apple#iphone #icloud
I should add the wife and I have two accounts: I have an Iphone 5s and she has her own account with an Iphone 5s and Ipad. We also have a computer running windows vista.
Thanks in advance for any help...

Did you ever restore your last iCloud backup? That contains you camera roll photos & videos, text messages, app data, settings, etc. It will also redownload your apps and other purchased media.
If you didn't, follow the steps in this article to restore the backup: https://support.apple.com/kb/ph12521.

How do I get the music back on my iPhone after manually deleting it from the device (to get space for photos/videos)?

How do I get the music back on my iPhone after manually deleting it from the device (to get space for photos/videos)? I can sync with iTunes but it doesn't copy these songs back, even though they still appear in my iTunes library. I can click on the Music link under 'On My Device' in iTunes and the missing songs all appear to still be on the device, but they are not. I normally delete using iTunes and do not have this issue. This time I was out and needed more space to shoot photos and videos so I removed a lot of music from my phone through the Music App.

The songs I'm trying to reload on my phone are on my PC. These we had loaded into iTunes. I can remove them all from the library and then add them all back one by one I imagine. The problem I'm having is that I removed them manually from the phone, they still appear in iTunes music library yet they won't sync. I don't want to take the time to compare the phone to my library, remove from the library what's missing on the phone and then add them all back again. 64GB (mostly music) will take a while.

I have lost my photos/videos when i imported from my ipad 2 to my new imac latest version and it's not reading the files. I have downloaded iMac library manager and can see them. can someone shed some light please ?

i have lost my photos/videos when i imported from my ipad 2 to my new imac latest version OS X 10.8.4
and it's not reading the files. I have downloaded iMac library manager and can see them. when i go back into iphoto i'm getting the following message :
Do you want to switch the current iPhoto Library from “iPhoto Library.photolibrary” to “iPhoto Library.photolibrary” and relaunch iPhoto?
I don't know what to do - please help !!!!
can someone shed some light please ?

So it appears you have only one library on the hard drive. Apply the two fixes below in order as needed to that library:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - run Option #4 to rebuild the database.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

IPhone photo/video library glitch - wrong file extensions, name shift, lost files etc [LONG story - sorry]

I have a 5s running 7.0.4. and my computer is running Windows 8.1.
We had a baby and my phone filled up fast with pictures and videos, so I decided to offload them onto my PC. I connected my phone to the usb port, and directly copied from the DCIM folder to my hard drive.
Something happened during the first attempt, and the process was interrupted. So I went into each of the sub folders, and selected all files, and started the copy process again. I told the computer to skip any existing files.
So all the file counts matched in each folder, and I figured it was safe to start deleting from my iPhone.
On my hard drive, I separated all the MOV files into my Videos folder. But in Windows Explorer, the thumbnail view showed several MOV files with no thumbnail - just the generic icon.
As I sorted my photos into various folders, I also noticed a lot of generic icons instead of thumbnails for the JPGs. I started to feel concerned that my files had become corrupt during the transfer. But then I noticed a PNG file that was a few hundred megabytes. This was odd, so I added the MOV extension to it. Sure enough, it was a video with the wrong extension.
I renamed every PNG and JPG file that had no thumbnail to add the MOV extension. Every one was a video with the wrong file extension.
Then I went to the video folder, and all the MOV files that had the generic icon were actually JPG files.
Well I was just happy to see that the files were not corrupt.
One more time before I deleted things from my iPhone, I did a spot check to see that the largest videos were on my hard drive. I found a few videos that were not copied over, despite the file counts having been accurate. So I copied the videos again, and compared file sizes and date/times when there was an overwrite prompt. Most were matches, but several were the same file name with different sizes and dates.
I didn't know what was going on, but I just wanted to get the files on my computer. So I renamed my local copy where there was a name collision, and copied the videos. I deleted the videos from my phone as I went along.
I felt pretty confident that I had all the files copied now, so I began mass deleting my photos.
I went to the Photos app on the phone, and watched the thousands of pictures disappear, and the glorious free space grow on my phone.
But wait... there was still 1 video in the Photos app. I thought I had gotten all the MOV files off the phone...
I have a photo info app installed, so I was able to see the file name of the video. I searched for that file name in the DCIM subfolders, but the folder that had that series of files (the IMG_3000-3999 files) listed the files with that particular video skipped. It was clearly still on my phone, because I could play it.
Then I noticed it was a 45 minute long video of my baby. About 5 GB. So I figured it must be due to the file size that it wasn't visible from explorer. (Can't explain why that would be, but M$ keeps changing crap too. I never freaking know what to expect from them either.)
After having deleted all the jpg, png and mov files from the DCIM folder, there were still about 26 files in my camera roll on the iPhone. And I could still view the video.
I decided I wasn't concerned about the photos, I just wanted to figure out how to get the video onto my computer.
So I selected all the photos in the photo app (skipping the 1 remaining video) and tapped the trash can.
Poof! One item remained, and it was one of the garbage photos. My video is GONE! ^#@*&#($^@Q&%( And no, I didn't fat-finger it. I was very careful to select the correct thumbnails.
Looking back, I know that I should have just started the entire file copy process from scratch when funny stuff started happening like mismatched file names. But I am a sleep-deprived new mom and just wasn't thinking clearly. It would be nice if I could have used my file/directory compare program to check the iPhone against my laptop, but it is not compatible with devices, only removable drives.
And no, I don't use iTunes. I stopped using iTunes years ago when it would randomly decide to delete contacts from my phone just because they didn't exist on my computer or some sh-- like that. I have always just manually synced all my stuff and have never had an issue like this. To say I am sad to lose that video is an understatement.
I googled "iPhone undelete" and "iPhone data recovery" and downloaded a trial for one of the likely candidates. It turned up a bunch of garbage, but not my video.
Anyways... I am wondering if anyone else has experienced this type of scenario? Has anybody identified what could cause this to happen? I would like to avoid this in the future. (I will avoid this type of loss, because I know now what I could have done differently to be more careful. But it would be nice if I didn't have to get all neurotic about checking 60GB of photos/videos side by side each time I copy them to my computer...)
I have seen other threads on the forum here regarding corrupted libraries and such, but I am not sure this is the same thing.
One suspicion I have is that it might have to do with the iPhoto app being installed on the phone. I can't articulate why I think that is worth considering. But when I looked at my Video folder, I ended up with many duplicate videos, and all the duplicated videos' file names were 2 numbers apart. As if all the file names got shifted at some point. Very strange.
Thanks for listening to my rant. If anybody has an idea, I am interested. If anybody else has lost precious memories due to this, we should talk. If it is a widespread problem, maybe we can all get together and pound down Apple's door?
As an aside: Why am I unable to select Apple Support Community to post this question to?

In my case number of weird things happen whenever I try to copy pictures/videos from my iPhone from direct USB...
1. JPG files are wrongly named as MOV and vice versa.
2. I copy only folders but in addition files with no extension are copied in the main folder, very strange.
3. Whenever I open one of the folders, strange icons like this () start appearing which cannot be copied even.
Unfortunately I used to delete a lot of files with wrong extensions in the past because I never new they could be fixed.
Apple should answer this!
Note: I am using Windows 8.1 and use a direct USB cable without iTunes to copy the media files directly from My Computer.

Photo view problem- iphone 4s

My iphone has a problem in viewing photos. I took photos from camera when phone is unlocked (i.e the screen was not locked), then i also took some photos directly from camera when the phone was locked (by double click to home button). I could view all these photos in gallery without any problem.
But then I read that if i reset the phone (choose reset all settings in general of settings) then it can make my battery last longer so i did. After i reset the phone, all photos taken when the phone was locked are gone. I don't know where they are.
But since yesterday, when i tried to take photos in locked status of phone again, and viewed them in gallery, some photos are looked like the ones that were gone. I thought i could retrieve the photos but when i try to send those through emails, the photos attached in the emails are the new photos i have just taken.
can you help me to solve this problem? thank you.

Photos/videos captured by the iPhone are stored in the iPhone's Camera Roll.
Photos/videos in the Camera Roll are not touched with the iTunes sync process.
Photos/videos in the Camera Roll can and should be imported by your computer as with any other digital camera, which is not done with iTunes.

Full-res Photo & Video both is still not available...

I got only photos + videos backup feature in the phone but yesterday I reset my phone then only photos backup feature is available.
What to do??
I also check the phone update & app update via lumia pusher.
Please solve my problem asap as I want backup of videos.
Attachments:
Screenshot (13).png ‏157 KB

Have you taken any videos with your phone since the reset? If not, take one now and check the backup setting again.

Help with photos/videos

Im trying to add photos to my Itunes library but every time I go to the file and add it...it just doesnt go into my library....also when I play videos the audio doesnt work. I need some help please!

You can't add photos to your library. iTunes is only used to set up the photo preference choose the location from which photos are added to the iPod. Have a look at the tutorial: Transferring Pictures to Your iPod
This might help explain your video problem: iPod plays video but not audio of some exported files

Issues with photos/videos not uploading in chronological order..

I have been having issues with Adobe Bridge not uploading my photo/video files (from a CF card) in chronological order. When uploading I select to rename the files by shot date + 01.. etc. For photos the first image then becomes the last image after uploading, and for video files everything is out of order. Not sure why as the only other thing I have selected to add is copyright info. Also having issues with Bridge not converting raw files to DNG (which has led me to use Adobe DNG Converter - not terrible, but hopefully there is a reason?). I think it is a problem with Bridge, as photos uploaded to my website - something completely non-Adobe related are also then thrown out of order.. so it seems to be an issue with files that have come through Bridge at some point. Any advice is much appreciated.

I just noticed that iTunes is now accepting 'some' videos. They are all the same file type (mp4), but iTunes is just randomly choosing which videos it wants add to the Library & not.
I'm still not getting any results when it comes to the Photos.
... and one last thing ... only random songs are displaying the album art on the iPod. Yhey ALL appear in iTunes. If i restore my iPod & re-load everything, some of the songs that DID have artwork appearing on the screen now don't.
This is really messed up! Wonder if the eventual Vista-compatible iTunes will fix this problem ...

I changed my screen and now I cannot find my photos / videos tho they show up in my storage

Hi all,
I smashes my screen recently (4s) and decided to do some DIY. To my astonishment, all went well with my repairs and the screen and phone work perfectly again...with one exception. I can't see my old photos/videos (obviously, I didn't back up prior!!). However, when I look at the Storage and Usage in Settings, my phone says I still have 4GB on my camera roll. My question is simple - where are these photos if try are not showing up on the camera roll? I briefly tried hooking up to my PC but couldn't see anything. The files are obviously still there somewhere but not obvious to me.
Any help would be greatly appreciated.

Hi all,
I sorted this problem out by using a program called Wondershare Dr Fone for iOS. All the photo files were totally visible and I was able to recover back on to my PC. The program will scan your phone for free but requires registration to actually extract or do anything with the data. This normally costs about $60 but I was able to find a license key online after a quick search. Hope this helps others with similar problems.

Photo/Video Problem

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