Photobook cannot printed. FIle sent contains images shift and without color

I have tried to buy a photobook, but everytime that I sent the order I always got an e-mail telling me that the order cannot be printed because:
"Upon shipment of your order, there was an error and the image file can not be printed. The file received contains shifted images or without color."
They gave me the following suggestions:
a) to update my MacOSX software, but I got already Lion.
b) to update iPhoto software, but I got iPhoto '11 (version 9.1.5) and I cannot find new version.
I tried to make the .pdf preview sometimes I can see the problem too, but sometimes the file looks perfect, so I have placed the order but without any luck.
I have contacted the Italian Apple Assistance Center they told me that it could be due to the effects given to the pictures, but I didn't use any strange effects.
To give you more details I have used a Canon EOS500D camera
Honestly I am facing this problem since I have upgrade my MacOSX to Lion.
Any suggestions?

Hello,
Are you using a macbook air?
I have the same problem, but only on the air and not on the imac.
I already tried two different airs, both have the same problem.
I just started a similar thread: https://discussions.apple.com/thread/3354990?tstart=0
Best regards
Ben

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