Photography package issue

this is an outstanding issue of over 7 weeks. I am still trying to get a photography subscription running. There seems to be an issue with getting Lightroom 5 running. I have recently cancelled a complete Creative Cloud subscription with your assistance and opted for the photographer package at $9.99 per month. CC running ok and so is photoshop cc. But no light room. Please help me get this sorted, PLEASE!

Well it would probably help if you could actually explain what the problem is...
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

Similar Messages

Problems buying the Photography Package through Amazon

I tried to take advantage of Amazon's Black Friday promotion on the $9.99 photography package but have encountered nothing but roadblocks:
1) I ordered it through Amazon and got a confirmation/welcome email from Amazon
2) 30 minutes later, I got a second email from Amazon, saying that the subscription had been cancelled and that I had been refunded
3) In calling Amazon, I was told that the payment/subscription went through without a problem, but that their system showed that Adobe had cancelled the subscription. It was suggested that I try again.
4) I did, and experienced the identical sequence of events
5) I had a frustrating 39-minute chat with support. The first rep never seemed to understand the issue. The second rep promised to look into it, but couldn't promise to have it resolved before the Amazon promotion ended.
6) The chat crashed and the transcript has no case ID on it, so I have no way of knowing whether the issue is being escalated...other than starting a new chat, which I don't have the energy or patience to do.
I will call Amazon again (they asked me to if the problem recurred), but I'm now reconsidering even bothering with either Adobe or CC.

Thanks for your prompt response, Bev.
The issue has already been escalated by Amazon, which, frankly, seems to have a much more helpful and engaged customer service staff than Adobe does, if my experience so far is any indication. I spent 40 minutes in chat yesterday with two Adobe reps, with no discernible result, other than frustration, which is why I posted here. I spent most of my time with the first rep, who never seemed to have a clear idea what I was talking about. The person s/he passed me on to had a better grasp of the issue but promised only that he would pass my concern on. Before that could be confirmed, the chat session crashed. And although I'd had the foresight to request a transcript, the transcript itself did not include the case number, so I had no way of renewing the session, nor was I prepared to start again from scratch.
Here's the difference between Amazon customer service and Adobe's: Amazon immediately took ownership of the issue and promised to stay in contact with me until it was resolved. Adobe barely understood what I was talking about and took no ownership whatsoever of the issue. Clearly, it's neither strictly an "Amazon issue" nor is it strictly an "Adobe issue." Amazon took the order, but Adobe cancelled twice. Any resolution, however it is arrived at, will involve communication between the two companies. That Adobe was not prepared to initiate that contact suggests that if I ever do get the CC subscription going, I should not expect stellar customer service or support from the company.
All in all, my experience with Adobe was profoundly disappointing.

I purchased the photography package and the photoshop shows as a trial version.

I purchased the photography package and the Photoshop shows up as a trial version. Just wondering what to do to fix this issue. Thank You!!

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number

i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."

There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
Restart the CC Desktop application—this will rescan what you have installed and not see LR,
LR will now be on the CC Desktiop apps list, so install that.

Does RM29.90 per month photography package with photoshop and lightrooms come with Adobe bridge app as well?

Does RM29.90 per month photography package with photoshop and lightrooms come with Adobe bridge app as well?

Does RM29.90 per month photography package with photoshop and lightrooms come with Adobe bridge app as well?

I am a student who subscribed to the 9.99 photography package, I didn't realize there was a discount for students. I would like to upgrade to the full package with the student discount. I can not find the option for this. How do I do this?

I am a student who subscribed to the 9.99 photography package, I didn't realize there was a discount for students. I would like to upgrade to the full package with the student discount. I can not find the option for this. How do I do this?

Hi Djmontanalv,
Please go through the link below.
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Regards,
Anand

Urgent- returnable packaging issue

Hi guys,
am working on returnable packaging issue
Scenario:If the customer does not returns the preslings then sales order is created for presling and issued to customers with proper invoicing
am creating a sales order with order type CLN(customised for returnable packaging) and i have give material with qty 1, immediately the system is taking me to availability overview screen where it shows the following.
Confirmed quantity: 0
Dely proposal: Not possible.
i have checked for material in MMBE and see the stock is much sufficient. y am i getting this? please answer immediately.
thanks in advance.
kumar.

Hi pathik,
the system is already configured and i have to give UAT to the users. i have done according to what UAT says. now plz suggest me what i should i do in this scenario? moreover, shld i use two line items i mean the main item and also the sub item? this is the first time am working on returnable packating so plz help me in as detail as possible.
u can also plz send me the doc with screen shots(if possible) to this id
[email protected]
thanks in advance.
kumar

Trying to change to photography package

I have a single app account for PS CC, I have tried contacting the online chat support staff, I have been at 1 person ahead of me message for an hour now, losing the will to live. If there is any support staff here, can they help me cancel my current subscription so that I can change to the photography package?
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
Hi, there are 1 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.

Hi sd7,
Thanks for posting and apologies that this is going on for so long.
I can help you with your package from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to download Lightroom despite buying creative cloud photography package.

Hi
I had a lightroom trial which recently expired. I have now bought the creative cloud photography package and have downloaded photoshop fine but when I try to download lightroom it comes up with a box saying the trial has expired and gives no option of how to download the package.
Any ideas?
Thanks

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

I want Photoshop and InDesign- If I buy two "single app" subscriptions it is $40/month but if I buy the single app subscription for InDesign and the Photography package it is $30/month. Am I missing something? Are these different versions of Photoshop?

Hi,
No it's the same Photoshop .Photography program is just a temporary promotion pack with Photoshop and Lightroom and it can end anytime .So you can buy Indesign and photography to have Indesign,Photoshop and Lightroom .
Regards,

Hi. I am downloading the trail versions of both Lightroom 5 and Photoshop cc. When I purchace will I be given the option to have the 'Photography' package

Hi. I am downloading the trail versions of both Lightroom 5 and Photoshop cc. When I purchase will I be given the option to have the 'Photography' package?

Yes, of course. They are separate things - while technically identical, there are simply different licensing models, but this is not in any way apparent in the demo versions.
Mylenium

Is bridge a part of the photography package (Photoshop CC and Lightroom)? Or is there an additional cost?

Is bridge a part of the photography package (Photoshop CC and Lightroom)? Or is there an additional cost?

I've always found Adobe's website remarkably unhelpful on this point.
It repeatedly promotes the fact that you get Photoshop + Lightroom in a single package - but minimal info on other inclusions.
The most succinct explanation of all inclusions I can find is at the ever reliable:
Adobe Gives Ongoing Discount for Photoshop CC + Lightroom Plan | ProDesignTools

What exactly is included with the new adobe photography package?

okay first off, I'm in love with all of these massive changes all the way around.
secondly, I'm a bit of a hot mess.
For starters I am upgrading my poor old PC to a Mac (it was time!) this means I loose all my previous software. (It's time to upgrade as well anyhow) I currently have cs4 installed, and also lr4 On my PC. I pick up my new Mac mini tomorrow, and would like to have a solid game plan.
I'm having a hard time understanding what the new cloud options are, as well as the photography package for $9.99/mo. With this, is creative cloud included? do I have to purchase creative cloud membership in addition to the photography package? Does this include full use versions of both photoshop and Lightroom? And lastly what is the benefit vs buying lr5 outright (physical software) and / or buying the full download use of Photoshop and using via creative cloud. My how times have changed.... I feel so out of the loop, however extremely excited for the changes and inspiration.
Thanks in advance, and keep up the amazing changes.
RP

My understanding is that the $9.99 photographer package includes Photoshop CC 2014 and Lightroom CC 2014, as well as 2G of cloud storage. It doesn't include access to the rest of the apps in the CC universe (which you'd get with a full CC package), nor does it include TypeKit as a part of the package. It also includes access to Lightroom apps for the iPad and iPhone, and the Photoshop Mix app for the iPad.
Here's a link to the press release: Adobe Releases New Creative Cloud Photography Plan for $9.99 Per Month

Can I install Flash CC 2014 with the $9.99 Photography Package?

I just bought the $9.99 CC photography package for Photoshop because that's what I originally wanted. Now I see that Flash CC also has a button that says "Install" instead of test with the trial version of CC. Can I install Flash CC for no extra cost? $50/mo seems a bit too much to download more than one application, especially since I'm not using it for anything but my own enjoyment.
Thanks

NO. The photography bundle really only contains PS and LR. This may simply be a glitch.
Mylenium

LR5 will not install as part of the CC photography package

I just subscribed to the CC photography package of PS and LR5.
PS and Bridge installed ok but LR5 would not install.
Received this error message:
----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} ----------- ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
How can I install it?

Delete the Mag+ software and run the CC Cleaner tool ( Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 )
Then start all over by installing the InDesign demo again. All this said, there is very little chance that you are going to be able to grasp all of this in 30 days so be prepared to subscribe to Creative Cloud.

Photography package issue

Similar Messages

Maybe you are looking for