Photos & Camera / Photo Library Storage Bug?
I have 3.3 GB of phantom photos and videos in my Photos App. I have removed all photos and videos from my iPhone. Settings > General > Usage > Storage / Manage Storage > Photos & Camera still reports 3.3 GB of storage is being used.
I have made sure that all photos and videos have also been removed from the "Recently Deleted" album in the Photos App.
I have made a local backup using iTunes on my Mac, Restored iPhone to iOS 8.1.3 and then Restored Backup from iTunes on my Mac. No content in the Photos App, but the storage is still being taken up.
I made an Apple Support call and the only advice they could give me was to restore my iPhone and set it up as a new device.
This bug was in iOS 8.1.2 and remains in 8.1.3
- Kyle
Yes, that is strange. When you're in the Manage Storage section of Settings, tap on 'Photos & Camera' and it should show you a breakdown of which parts of the app are using storage.
It's possible that the corruption is in the app data somewhere, so the issue may always come back after restoring from a backup. However, I'd be curious to see if the same issue persists after erasing all content and settings then restoring from an iCloud backup (rather than iTunes backup). Since iCloud downloads photos AFTER the settings have been restored (as opposed to iTunes, which restores settings and photos at the same time), it might recognize that no photos are supposed to be downloaded and the Manage Storage section of your Settings may display properly. Just a suggestion.
Similar Messages
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Hey guys,
I have deleted all the photos from my 5s. Including the deleted photos. ALL of them, but in Storage - Photos&Camera - Photo Library is shown that i have 3.7GB occupied. Also in iTunes i can see i have 568 photos, but i cannot see them on the iphone.
Any idea what is happening?Any shared photostreams? If not, then next time you are plugged in to iTunes, turn off all photo syncing and disable photo sharing under iCloud settings on the phone. After the next sync, see what you show for photo storage.
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ICloud Photo library storage optimisation
I cannot make this think work..! Open , close IPL buttons...! but ...! same storage in my iPhone and in my iCloud..!
See the quote below from iCloud Photo Library beta FAQ - Apple Support
That link has some other details but doesn't explicitly state (at least that I could find) how the situation where you have photos from other sources added to iCloud Photo Library are dealt with on your phone if you no longer have space.
How does iCloud Photo Library save space on my device?
If you turn on Optimize [device] Storage, iCloud Photo Library will automatically manage the size of your library on your iOS device, so you can make the most of your device's storage and access more photos than ever. iCloud Photo Library stores the original, high-resolution photos and videos in iCloud and can keep lightweight, device-optimized versions on each of your devices. As long as you have enough storage, recent photos and videos that you access the most will stay on your device at full resolution.
To turn on Optimize [device] Storage on your device, tap Settings > iCloud > Photos or Settings > Photos & Camera, then select Optimize [device] Storage. You need an Internet connection to access an original photo or video that’s stored only in iCloud. -
why does my phone say I have data in my photo library even though I've deleted everything from my camera roll and my photostream
I also shut off my photostream.Hi szimmer38,
I'm sorry to hear you are having these issues with your iPhone. If you are having an issue with a mismatch in the reported storage/number of photos between iOS on your iPhone and iTunes on your computer, you may want to make sure you have a backup of your data, then try the following troubleshooting steps (the article is aimed at a slightly different issue, but the steps are also helpful for storage reporting issues):
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Regards,
- Brenden -
ICloud Photo Library resolution bug(?)
Ok..so I enabled iCloud Photo Library after updating to iOS 8.1. Everything seemed ok except the fact that downloading to my PC a picture from beta.icloud.com saves a 2048 x 1536 res picture, rather than the full 3264 x 2448 original photo. Is this normal? I really can't find it's utility and it makes me anxious turning on the optimize storage feature....will this result in me losing all my full-res photos to 2048x1536 ones? Now, I know this is only a beta service, but this type of bug sends it back to a more like alpha stage in my opinion.
If you're a developer, then here ...
https://developer.apple.com/bug-reporting/using-bug-reporter/
Otherwise I would file a ticket with Apple Support ...
Apple Support
http://www.apple.com/support/ -
Photo library storage not cleared in the usage
i have deleted all the images from the home photo library but still the usage is showing 540mb in photo library. the shared photo stream is also been turned off but there too it shows 87mb. I refreshed the usage & restarted the phone too.
The title and the Filename are not the same thing. In the absence of a title, iPhoto displayed the filename. Photos doesn't.
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is it possible to store you i photo library on an external hard drive?
jamesk1
Yes it is.
1. Quit iPhoto
2. Copy the iPhoto Library Folder as an entity from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD -
Do the pictures on my old phone add on to my new phone on photostream?
Make a backup of your laptops hard drive to an external hard drive or a thumb drive.
Videos take up a lot of memory. One second of videos is like dozens of pictures. How much time, in total minutes & seconds, do all 22 of these videos add up to? -
I get an error on my iPhone saying that iCloud photo library storage has run out of space and it will stop uploading photos from my phone. However, my iCloud has 1.5gb of free storage and my photo library only has about 22 photos. So, what's happening here?
Are you using iCloud photo library beta.
Are any of your photos actually video. -
I ran out of storage on my iPad Air, so I attempted to clean it up to make more room. I deleted all but 30 pictures from the iPad's camera roll. I have no other albums. I even deleted the 'recently deleted' photos in case. I restarted. I turned off photo stream. It still says that my Photo Library is using 2.3 BG and my shared Photo Stream is using 4.6 KB. When i look st my photos on my computer (attached to the iPad with USB0 it says that my photos only take up 42.9 MB. I just want to get all of the storage space I can.
Any videos in Camera Roll?
Make sure you are reading GB and not MB. At the top of Usage what are the "Available" and "Used" numbers?
You should also try a Reset which could make the numbers display propperly:
From the Home screen double tap the Home button to view the multitasking bar at the bottom. Tap and hold an app at the bottom till the icons wiggle with the minus button visible. Tap the button to close all apps then tap the Home button to get back to the Home page. Press and hold the Sleep button till you see the Slide to power off message and power it off. Once powered down completely press and hold the sleep button till the Apple icon appears.
I have had an instance were I had to Restore my iPad due to photos not properly deleting from the Photo Library. Restore using a Backup which should return your 2 photos in Camera Roll. If it still doesn't fix it you'll have to Restore as new. -
The difference between Camera Roll and Photo Library
I am a bit confused. I have, on my iPhone, pictures in 3 places: Camera Roll, Photo Library, and Photo Stream. I am not sure why iPhone make these distinctions but I want them all to end up in one place: my iMac central photo library.
I only have 3 devices, an iPhone an iPad and a desktop iMac. I manually sync my photos to my computer from my iPhone, and do not really worry that all photos get to all devices immediately. My question is this: How do I make sure ALL the photos from my iPhohe end up in my 'main' photo library on my iMac? Without causing duplicates. It seems like some of the iPhone photo storage locations sync and some do not; occasionally I get a ton of duplicates. It is confusing and I was hoping someone could help me streamline it. I know the iCloud is trying to make things easier, but sometimes it does not seem that way
Thanks!
AndyI am a bit confused. I have, on my iPhone, pictures in 3 places: Camera Roll, Photo Library, and Photo Stream. I am not sure why iPhone make these distinctions but I want them all to end up in one place: my iMac central photo library.
I only have 3 devices, an iPhone an iPad and a desktop iMac. I manually sync my photos to my computer from my iPhone, and do not really worry that all photos get to all devices immediately. My question is this: How do I make sure ALL the photos from my iPhohe end up in my 'main' photo library on my iMac? Without causing duplicates. It seems like some of the iPhone photo storage locations sync and some do not; occasionally I get a ton of duplicates. It is confusing and I was hoping someone could help me streamline it. I know the iCloud is trying to make things easier, but sometimes it does not seem that way
Thanks!
Andy -
How does iCloud Photo Library and Optimize iPhone Storage Work?
Even Apple Phone support can't answer these questions:
How does iCloud Photo Library (Beta) from yesterday's 8.1 update with Optimize iPhone Storage turned on work? (I'm on an iPhone 6)
It only stores your iPhone/iPad versions on your device, which is amazing. Why would you need anything else? It freed up around 8-10GB of space on my device which is amazing. But how does it work when you use it?
When you email it seems to ask you, when sending what size you want to send like it's always done. It gives you the original 2.4MB version. This works like I'd imagine and when I received the test email the photo was correct. In this case I assume it hits iCloud and sends it from there, not your actual device. (Like it doesn't re-download it to email it). Correct?
When posting to Facebook, does it do this same thing? Or is this something Facebook has to build into their iOS app in an update? Or does it just work? Correct?
When posting to Instagram, does it grab the right version. Obviously the phone optimized version should be fine, but when viewing on a Desktop version of Instagram at instagram.com, will it show the right version?
Sometimes I backup photos using Image Capture on the Mac. If I did that right now, would it only grab the iPhone versions? Obviously I can just test it but it'd be amazing if someone who knows these things could explain all of these use cases.
Do you need to be on
In closing it's more of how does this work? Does it work? Why wouldn't you want to use this feature if it saved space and made more sense? I guess I just would love some real clarity since not even the blogs are explaining how it works in every application.
In closing part 2. It does seem to work really well, it's just those fringe cases. I just viewed all my photos on https://beta.icloud.com/#photos and they're all there, easy download of the high res, delete, it deletes from my camera roll on my phone, it's amazing, it works, it's magic. Just tell me what issues there are with storing only low res iPhone on my device and if there are none, game on!
Thanks!santiagofrommiami wrote:
And of those 4.3GB of backup, my Photo Library is 1.4GB.
So my question is, how do I prevent my Photo Library from being backed up to the cloud, since I already have a backup of it everytime I connect to iPhoto and it copies all those photos to my mac?
I don't know, sorry. It's supposed to work alongside Photos & iCloud, so that photos are stored only once. When it doesn't work you have a couple of options as I see it –
Delete the old backups on iCloud to hopefully start over (I don't like deleting the only backup of anything).
Forget about iCloud backups & use iTunes to backup instead, it might not be suitable if you have no computer etc.
Buy more storage for iCloud.
I don't use iCloud backup, it bemuses me with issues like this, there is no easy way to resolve when it fails.
And one more question while we are at it...can I erase iphoto from my computer now that I have the new Photos app?
That is up to you. If you are happy you do not need it & have a backup of it go ahead & remove it. You can re-download it from the app store if it is already in your Mac App store account. -
Hiya,
I moved a 40GB file off my MacBook Pro to make room so that I could enable the iCloud Photo Library. I optimised the storage but during this process it used 10GB of space and so I cant now put back the file I took off my mac. I though that once I had optimised the storage I would gain space not loose it!. So i'm wondering how can I delete photos off my MacBook and not off all my devices and so I can get this 40 GB file back on ??
CheersHi, that's how it works. photos in Photo Stream are these ones that actually exist on your Camera Roll. Photo Stream is an iClous service that helps you to share photos. Just think about Dropbox or any other cloud services, isn't it that you delete a file on your computer, then found the file no longer exist on your other devices?
If you want to keep the photos while making them occupy less space, I suggest you try SafeEraser's Photo Compressor feature. It compress the photos and make it easy for you to keep them on your iPhone without losing much quality. -
Moving Photos from iCloud Photo Library to Local Storage
Scenario - I've a fully migrated library of photos/videos using iCloud Photo Library on iPhone and Mac. It's near the limit of the iCloud storage plan I purchased and want to retain. I'd like to move older and less frequently used content from iCloud Photo Library to more permanent archival storage.
[This is for two reasons. First, I prefer to use the Full Resolution setting on mobile devices, and that will be impossible as the entire library grows beyond the storage capacity of even the largest mobile devices. Second, I don't feel the need to pay for super-sized iCloud storage for content rarely needed and only needed on a Mac.]
The only option I've identified in Photos to do this is to Export (and delete from iCloud), which exports the original photos, but does not preserve useful Photos metadata and organization, such as Albums.
What one would might like to see is a way to designate selection portions of the Library for local storage only (including backup within the Photos app library package), so those photos can be manipulated within Photos alongside iCloud content, but don't consume iCloud or mobile device space. Or, in the alternative, one would like to see a way to Export content to merge into a separate Photos library package, preserving the metadata/organization. In that way, one could maintain one Photos library as current iCloud synced content, and one or more local-only Photos library packages with archival content (with, importantly, the Export function to move content between the two preserving metadata).
Does anyone know if there's a way to do this? If not, Apple, would you consider coming up with a way to address this need?{quote:title=Nissin101 wrote @ 3:36pm EMT:}{quote}
Well I was able to move photos from the camera roll to the photo library by sending *the pictures via email to my dad's blackberry, then saving them to my computer from his phone, then putting them back on into the photo library*.
This is what I said originally.
{quote:title=Nissin101 wrote @ 4:08pm EMT:}{quote}
Alright I guess that answers my question then. However, just as I said I was able to transfer photos from my camera roll to my photo library, so at least that is possible.
I never said that I did it directly, neither did I mean to imply that I was looking for a direct solution. This I guess is where our misunderstanding comes from. I just did not feel like repeating the whole process I went through. Regardless, I would rather this thread not derail into who said what and whose misunderstanding who. I now know that it is not possible to get pictures from the photo library to the camera roll in any way, so my question is answered for now at least. -
My old iphone 3g has photos on it. When I try to get the photos off and onto my imac iphoto and image capture only bring up the camera roll. I have more pictures that arent on the camera roll there are albums and a photo library full of pictures that I want off of this dang phone. I have tried everything and I cant email them to myself because the service has been cut off of the phone. They are stuck on the phone there is there any way to get them off? Am I missing something.
The iphone is not a storage/backup device. It simply mirrors the selected content of the computer to which it is synced.
Again, the photo sync is one way.
Did you fail to maintain a backup copy of your old computer?
Not good. You can e-mail the photos from your iphone. You do not need to have phoe service for this. The iphone uses wi-fi. The photos will never be of the original quality, as they are reduced when synced to iphone.
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